Makshuda Begum

Nationality - British D.O.B **/**/1990 Address: Hanover Square, Jumeriah Village Circle Mobile (44-077******** - E-Mail: adl1x8@r.postjobfree.com

Personal Statement A hardworking and reliable individual who would be a great asset to your organisation. I am motivated, driven to success and always give a 100% in any tasks that I undertake. I have extensive experience working under pressure, yet considered by many to be friendly, with an outgoing personality and a good sense of humour. have a flexible attitude towards work and dedicated with an eye for detail. I am also bilingual which gives me added advantage of being able to effectively communicate with a larger audience. I have the ability to work within a team as well as being self-motivated to work on my own initiative. I have worked in several areas, including dealing with the public. I have many years of experience in customer service. If given the chance I would prove to be a positive and reliable employee. Adviserplus- HR Assistant- Feb 2021- Current

• Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.

• Schedules examinations by coordinating appointments.

• Welcomes new employees to the organization by conducting orientation.

• Submits employee data reports by assembling, preparing, and analyzing data.

• Maintains employee information by entering and updating employment and status-change data.

• Provides secretarial support by entering, formatting, and printing information.

• Organizes work.

• Answer the telephone, relay messages, and maintains equipment and supplies.

• Maintains employee confidence and protects operations by keeping human resource information confidential.

• Maintains quality service by following organization standards.

• Create cases for managers

• Make sure the correct steps have been taken to reach disciplinary stage

• Coach managers with any decisions they have to make Renovo Technical Services LLC 4-08-19- Feb 2021 Job Title- Office Manager (Dubai)

• Organize and schedule meetings and appointments

• Partner with HR to maintain office policies as necessary

• Organize office operations and procedures

• Manage relationships with clients, service providers and landlords, ensuring that all items are invoiced and paid on time

• Manage contract and price negotiations with clients

• Provide general support to visitors

• Manage the Managing directors' schedule, calendars and appointments

• Responsible for managing office services by ensuring office operations and procedures are organised, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored

• Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems

• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

• Allocate tasks and assignments to subordinates and monitor their performance

• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff

• Perform review and analysis of special projects and keep the management properly informed

• Determine current trends and provide a review to management to act on

• Responsible for recruiting staff for the office and providing orientation and training to new employees

• Ensure top performance of office staff by providing them adequate coaching and guidance

• Participate actively in the planning and execution of company events

• Responsible for developing standards and promoting activities that enhance operational procedures

• Allocate available resources to enable successful task performance

• Coordinate office staff activities to ensure maximum efficiency

• Evaluate and manage staff performance

• Recruit and select office staff

• Coach, mentor and discipline office staff

• Ensure filing systems are maintained

• Establish and monitor procedures for record keeping

• Ensure security, integrity and confidentiality of data

• Design and implement office policies and procedures

• Oversee adherence to office policies and procedures

• Implement procedural and policy changes to improve operational efficiency

• Prepare operational reports and schedules to ensure efficiency

• Coordinate schedules, appointments and bookings

• Monitor and maintain office supplies inventory

• Review and approve office supply acquisitions

• Handle customer inquiries and complaints

• Manage internal staff relations

Arlo Associates 15-04-18- 31-07-19 Job Title- Relationship Manager (Dubai) My role was with a leading asset management group based in the Middle East with a highly experienced leadership team driving market-leading client service centred upon a professional approach to financial advice. My job role included

• Acting as first point of contact

• Dealing with correspondence and phone calls

• Managing diaries, Organising meetings and appointments

• Booking and arranging travel, transport and accommodation

• Reminding the manager of important tasks and deadlines

• Compiling and preparing reports

• Managing database and filing system

• Liasing with staff and clients

• Collating and filing expenses

Computershare Loan Services / Property Mortgage Services 01-09-14- 06-04-18 Job Title: Specialist Collector (UK)

• Keep tracking outstanding debts

• Plan course of action to recover owed money

• Locate and contact debtors

• Negotiate payoff deadlines and payment plans

• Handle customers' questions or complaints

• Identify gaps in the system and recommend solutions

• Build trust with debtors

• Update account status and database regularly

• Comply with requirements when legal action is unavoidable Costa Coffee Job Title: Assistant Manager 28-05-09 – 06-09-13 (UK) References Available upon request

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