*

Curriculum Vitae

First Names Natasha Surname de Cruz Lambrechts

ID Number 840********** Date of Birth 27 June 1984 Nationality SA Gender Female

Race White Marital Status Married

Home Language English Other Languages Afrikaans

Drivers Licence Code 8 Own Transport Yes

CONTACT DETAILS & RESIDENTIAL ADDRESS

Home 043-***-**** Street 28 Harrison Road

Work N/A Suburb Cambridge West

Cell 061-***-**** City / Town East London

Alternative 083-***-**** Province Eastern Cape

Email adl1x3@r.postjobfree.com Postal Code 5201

EDUCATION

Name of School Westering High School City / Town Port Elizabeth Highest Grade Matric Year Completed 2002

Subjects Passed English / Afrikaans / Home Economics / Geography / Business Economics / Biology Sports / Activities Hockey / Cricket

TERTIARY QUALIFICATIONS

University /

College Varsity College City / Town Port Elizabeth Year 2003 Part-time / Full-time Part time

Degree / Diploma /

Certificate Certificate

Subjects Passed MS Office 2000 (Advanced)

University /

College Eagles Training Centre City / Town Port Elizabeth Year 2009 Part-time / Full-time Part time

Degree / Diploma /

Certificate Certificate

Subjects Passed Communication Vetta / Telephone Etiquette / Email Etiquette University /

College

Dynamic Emergency Training

Centre City / Town Port Elizabeth

Year 2012 Part-time / Full-time Part Time

Degree / Diploma /

Certificate Certificates

Subjects Passed First Aid (level 1) / HIV Aids (Level 1) University /

College MSC Business College City / Town East London Year 2011-2016 Part-time / Full-time Part time

Degree / Diploma /

Certificate Certificate

Subjects Passed

MS Excel 2010 / MS Word 2010 / Outlook and Internet 2010 / Advanced Calculations 101 / Business communications fundamentals 101 / Human resource management 101 / Labour Relations Management 101 / Skills development facilitation 101 COMPUTER SKILLS

Ms Word Ms Excel Email Internet Among other

systems

2

EMPLOYMENT HISTORY

(starting with most recent)

Name of Company TCM (Technology Corporate Management) City / Town East London

Position Service Agent

Start Date Dec 2015 End Date Current

Reference 0HFKHOOH .UXJHU LHOG 6HUYLFH

0DQJHU) Contact Number 07

Duties

x Assigning of National Client (ABSA) for Eastern Cape region. x Systems Used: AS400 / Service First / Lansa / Service Now / Excel / Email. x Managing Service Level Agreement of faults reported by national client. x Planning of EC technicians’ daily routes

x Supervise field support personal in EC region.

x Liaison between Client and TCM.

x Handling / Assisting with planning of projects within the EC region. x Resource Allocations.

x Vendor Management.

x Ordering equipment for faults logged

x Managing/Following up with logistics/couriers on parts ordered and updating clients with ETA.

x Daily updates of faults logged.

x Closing of faults reported on System.

x Reports

Reason for

Leaving

EMPLOYMENT HISTORY

Name of Company Bytes Managed Solutions

City / Town East London

Position Service Agent

Start Date July 2013 End Date Dec 2015

Reference Neville Coetzee (Manager) Contact Number 076-****-*** Duties

x Assigning of National Clients calls for Eastern Cape region. x Systems Used: D1 + Astea.

x Managing Service Level Agreement of faults reported by national clients. x Planning of EC technicians’ daily routes.

x Supervise field support personal in EC region.

x Liaison between Client and Bytes.

x Handling / planning of projects within the EC region. x Resource Allocations.

x Vendor Management.

x Ordering of equipment on faults logged.

x Following up with logistics on parts ordered and updating clients with ETA. x Daily updates of faults logged.

x Closing of faults reported on System.

Reason for

Leaving Transfer to TCM due to ABSA contract transfer 3

EMPLOYMENT HISTORY

Name of Company Gijima

City / Town Port Elizabeth + East London (Relocated from PE to EL due to company restructuring) Position Call Coordinator II

Start Date May 2007 End Date July 2013

Reference Jerry Enslin (Regional Manager) Contact Number 083-***-**** Duties

x Assigning of National Clients calls for Eastern Cape region. x Systems used: Remedy 7, Remedy 5, SAP and Heat.

x Managing the SLA of faults reported by national clients. x Plan EC technician’s daily routes.

x Supervise field support personal in EC Region

x Liaison between all different clients and Gijima. x Handling of all electronic and telephonic queries for clients in EC. x Progress reports drawn daily and sent to management. x Handling / Assisting with planning of projects within the EC Region. x Resource allocations.

x Vendor management.

x Managing workshop repairs.

x Daily quality assurance.

x Manage progress on outstanding quotations.

x Daily updates of faults logged.

x Closing of calls on system after quality assurance is done. x Client visits when required.

x Filing

x Occasional Reception (SWB) assistance

Reason for

Leaving Transfer to Bytes due to ABSA contract transfer EMPLOYMENT HISTORY

Name of Company SITA

City / Town Port Elizabeth

Position Service Agent

Start Date August 2004 End Date May 2007

Reference 6KHUHQH %DUNKXL]HQ +HOSGHVN Contact Number 08 Duties

x Logging of calls on ARS system for SAPS.

x Receiving telephonic / electronic IT related complaints from SAPS and other Government institutions in EC.

x Vendor Management.

x 1st line support on logged faults.

x Distributing of calls logged to relevant technicians / vendors in EC. x Managing and updating technicians calls daily.

x Daily quality assurance.

x Systems Used: Remedy7.

x Filing / Faxing

x Occasional reception / switchboard assistance.

x Providing an efficient friendly, patient, caring, understanding and helpful service to the clients at all times.

4

x Provide excellent customer services.

Reason for

Leaving Temporary Position (contracting for 3 years) EMPLOYMENT HISTORY

Name of Company Greenacres Hospital

City / Town Port Elizabeth

Position Personal Assistant / Ward Administrator

Start Date January 2004 End Date August 2004

Reference Sr Lyn Teengs (Unit Manager) Contact Number 041-***-**** Duties

x Handling of telephonic queries and screening of calls. x Providing a friendly and efficient service to all patients, family members and staff. x Discharge of patient files.

x Filing of important and confidential documents.

x General ward duties, keeping nursing station neat and tidy, Scheduling and organising unit manager diary and assist with office duties. x Ordering and controlling ward stationary and cleaning materials. x Patient and family liaison.

x Maintaining patient confidentiality.

x Controlling and updating of patient records.

x Photocopying and faxing of important documents

Reason for

Leaving Temporary Position (contracting 8 months)

EMPLOYMENT HISTORY

Name of Company Varsity College

City / Town Port Elizabeth

Position Reception / Office Assistant

Start Date Sept 2003 End Date Dec 2003

Reference Nadine Steffen (Student

Administrator) Contact Number 041-***-****

Duties

x Enter student attendance records on computer.

x Enter lecturer’s evaluation sheet information on computer. x Filing

x Typing of examination questionnaires for various courses. x In charge of book room – All student and lecturer books are kept there. x Keeping stock of all books in book room and re-organising book room. x Data capturing.

x Receptionist duties – answering of switchboard, receive public queries. x Tele-Sales

x Arranging interviews with prospective students.

x Sorting and processing results of numerous students. x Individuating in classrooms during examinations. x Packing, sorting and arranging transport of promotional items to and from Varsity College to schools.

x Collecting post and parcels from Post office.

x Purchasing and wrapping of gifts for Varsity College visitors. x Purchasing and arranging flowers for reception are and arranging eats for staff when necessary.

x Photocopying important tests, assignments, people’s textbooks, etc. x Keeping stock of packing according to size and colour and distributing VC T-Shirts to new and previous students.

5

Reason for

Leaving Temporary Position (contracting 4 months)

EMPLOYMENT HISTORY

Name of Company Netcare Training Academy

City / Town Port Elizabeth

Position Reception / Office Assistant

Start Date Nov 2002 End Date Jan 2003

Reference Caroline Reynolds (Unit

Manager) Contact Number 041-***-****

Duties

x Filing.

x Telephonic contact with applicants RE. Test dates, etc. x Answering of switchboard and transferring calls to the correct persons. x Opening and processing of new student files.

x Sorting of documents alphabetically.

x Typing of tests for tutors.

x Accurate data capturing on computer.

x Faxing of documents.

x Dealing with public.

x Handling of queries.

x Providing an efficient service to the public.

x Completing learner ship detailed form for Netcare head office in JHB. Reason for

Leaving Temporary Position (contacting 3 months)

I hereby state that all the information provided / reflected above are true and accurate.

Contact this candidate