Sales Consultant, Receptionist and admin clerk
Resume:
Name: Nazeema
Surname: Cooper
Date of Birth: * April 1995
ID number: 950**********
Sex: Female
Ethnicity: Coloured
Nationality: South African
Marital Status: Single
Home Language: English, Afrikaans
Address: Unit 7 Aqua Azure Florida Roodepoort
Contract Details: 073*******
adl1th@r.postjobfree.com
Driver’s license: Class C1/Code 10
Education
Qualification: Matric/NQF Level 3
Institution: Johannesburg secondary School
Subjects: English
Afrikaans
Mathematics
Life Orientations
Life science
Travel and Tourism
Business Studies
Trainings
NCA – National Credit Act
CPA – Consumer Protection Act
FAIS – Financial Advisory and Intermediary Services
FICA – Financial intelligence Centre Act
Code of banking practise
Personal & Business banking
Data Privacy
Anti-Money Laundering
Best offer to buy
Competition law programme
Business resilience programme
Treating customers fairly
Gifts and entertainment programme
Outside business interest
Conflicts of interest programme
Image at source for consultants PBB programme
KYC- know your customer
Market abuse programme
Personal account trading
Anti-Money laundering non-profit organisation programme
Institution/Company
The Standard Bank Group
Position Title
Sales Consultant
Duration
07-Mar-2015 – Mar-2018
Contact person
Genewiece Team Leader
Contact Details
Summary of position
To promote and market a wide range of products and services telephonically with the aim to achieve sales and service targets.
To provide excellence customer experience through all interactions aligned to the bank’s customer engagement principles.
To adhere to laid down policies and procedures in line with legislative and compliance requirements
Key Responsibilities
Complete all compliance training within laid down timelines.
Complete all compliance training within laid down timelines
Adheres to the service standards, in line with differentiated requirements of the market segments and customer value
propositions.
Fulfil on customer commitments made and resolve sales and service queries, and escalates when necessary.
March 2015 - March 2017
March 2017 - March 2018
Current position April- 2018 To Date
Position as a Sales consultant for the Standard Bank Group (Direct Channel Sales). My position consists of the following duties; Sales of Personal Loans, Credit cards, Overdrafts, Savings and investments account origination and transactional accounts. I also perform the duties of actioning the following leads; cold calling, customers initiated, branch referrals and personal referrals
Standard bank credit department: Transferring funds into customer's accounts
Changing debit order dates and amounts
Receptionist and Sales Consultant Amy’s Gold and Diamond Exchange
Key Responsibilities
My position consists of the following duties, answering of telephones, Sales, filling, Customer services, queries, Book keeping. Ensure smooth running of the business
Qualifications
I Matriculated in 2013.
Systems
BDS (Branch Delivery System)
Customer First
CPS (Card Processing System)
File Net
Personal Banking System
SecureX
SharePoint
Aspect Dialler
MOTIVATION
Dear Sir / Madam
To whom it may concern.
I am a consistent, hardworking, and highly self-motivated with a strong yet very humble personality. I enjoy working with people as I have excellent communication skills, I am a friendly, outgoing responsible and most importantly accountable.
Thank you.
Yours Sincerely
Nazeema Cooper.
Curriculum Vitae
of
Nazeema Cooper
Personal Details
Employment history
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