VINCENT TAYLOR

Pleasant Hill, IA ***** 515-***-****

https://www.linkedin.com/in/vincent-taylor-16712a124 adl1sg@r.postjobfree.com TECHNICAL SERVICE REPRESENTATIVE

WORK WITH CANDIDATE DISCOVER WAYS TO ADDRESS CHALLENGES AND IMPROVE ROI Consistently demonstrate strong electrical / mechanical / application aptitude. Focus on challenge of troubleshooting and repairing problems. Learn new technologies and apply them to solve new problems and improved skillset in areas of hardware and software. Background of working in high pressure industry, enhancing ability to prioritize problems. Multitask multiple issues, innovate and improvise to achieve solutions in most efficient manner to exceed expectations, while meeting company standards and protocols.

TECHNICAL SKILLS

Hardware: A+ Certification, Net+ Certification, AAS Electronics Engineering (1986) Software: Intro C# NET programming, SCO Unix, Linux, MS DOS 3.11 to Windows 10, Beginning SQL, Oracle 9.1, various database manipulation software applications

− Computer, Server, Desktop, Controller and Laptop Repair

− Mechanical, Electromechanical, pneumatic, hydraulic and plc troubleshooting and repair

− Ability to read Schematic diagrams, troubleshooting, logic and block flow diagrams

− Preventative Maintenance and Machine quality control

− Maintaining an accurate and relevant inventory within set guidelines

− Continue training schedules on new and improved equipment

− Ongoing Training of existing and new personnel on machine safety, general and advanced operation

PROFESSIONAL EXPERIENCE

EXELA (Regulus,Transcentra,UIS,SourceCorp,SourceHOV), Des Moines, IA 2016 – Present Service Technician

Continued support as provided below to the prior onsite customer as a direct hire to Transcentra after Pitney Bowes DMT reorganization / sale to another company. PITNEY BOWES, Des Moines, IA 2001 – 2016

Customer Service Representative 2

Interfaced with customer. Determined any problems, repairs, or procedures necessary to assist customer in meeting SLAs (deadlines). Maintained all commercial mailing systems, networks, servers, and databases. Managed inventory of parts per company guidelines.

• Set up initial site as Site Coordinator for client, Citi Group, including network, servers, switches, insertion machines, operating systems, and controllers

• Provided Beta on site 3rd-Party support for Wellmark BCBS, second successful acquisition of competition’s onsite maintenance of products in the US.

• Maintained commercial mailing equipment for Bell & Howell, Pitney Bowes, Standard Register, and PTI 92 bin Sorter, assuring success of 3rd-party support initiative.

• Onsite Maintenance for Pitney Bowes client SourceCorp, maintaining 11 to 16 commercial mailing systems, various peripheral equipment, integrating new equipment and technologies, and training client in use.

• Assisted client in meeting SLAs and goals, by keeping equipment in top working condition and making adjustments for operators when out of specification material was provided to the client, while demonstrating flexibility with work required and client’s schedule

• Pitney Bowes DMT clients are commercial mailers, they receive print files from their clients, printing to paper, processing them by high speed mailing machines, maintaining document set integrity, and applying the proper postage to each piece of mail and assuring that all pieces were processed.

• Ensured data for each client’s job was moved to database server down to piece level for accounting, billing and records legally required to be held for 3 to 7 years.

• Maintained all equipment after print, including all electromechanical computer controlled machines, network, workstations, barcode readers (OMR, 39, 2D), cameras, workgroup servers, database servers.

• Utilized Pitney Bowes operational applications, including SQL/Oracle Database backup and recovery, various MS operating systems from 3.11 to Server 2003 and Windows 7. LUCENT TECHNOLOGIES, Midwest region

Installer, E5SS Switch

MIDWEST OFFICE TECHNOLOGIES, Des Moines, IA

Customer Service Representitive

ROLM TELECOMMUNICATIONS, DATA GENERAL, DIGITAL,

COPY SYSTEMS INC.

Various Technical Capacities

EDUCATION

− Associates Applied Sciences (AAS), Technical Trades Institute, Colorado Springs, CO, 1986

Electronics Engineering, 3.9 GPA. Electric / Electronic theory, Computer Theory and Repair, Robotics

− 31B (pre 1983) AIT Training, Radio Communications and repair, US ARMY

Theory, operation and repair of radio communication equipment

− Various Continuing education with Lucent, Data General, Pitney Bowes

Training on new technologies and equipment for employers on continuing basis: Central Office switch integration – Lucent

DMS10 – Mailing System -Pitney

Inputs – Hi Capacity Sheet feeders – Pitney

Bursters, Roll Feeders, Various others

APS – Mailing System – Pitney

FPS – Mailing System – Pitney

Series – (older) Mailing Systems – Pitney

Connect + - Small mailing - Pitney

Rival – Mailing System – Pitney

DC, DF Works, Insight, Cognex and Videx Camera, Acronis, Send Suite – software - Pitney

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