Image: * Clarice Felix

Customer service consultant

Personal Information

ID Number: 820********** Contact Number: 074-***-**** Nationality: South African

Alternative Contact

Number:

None

Location: Cape Town Northern Suburbs Date of Birth: 19 May 1982 Gender: Female Race: Coloured

Highest Education: High School Matric

Disability: No

Email Address: adl1gx@r.postjobfree.com

Profile Summary

I have a strong work ethic and I am a fast learner.I believe that my motivation and commitment will ensure that I quickly become productive and a valued member of any company. I have a desire to grow and improve on my performance, I think changes are necessary for everyone to enhance their skills, knowledge and personal growth, I hope to find a platform where I can become the best version of myself, utilies my skills and improve my career path. 

Experience

Customer service consultant Game Cape Gate Retail Temporary Cape Town February 2021 to Present

Duties & Responsibilities:

Refund and exchange of goods, Processing of laybyes. Processing of pensioners applications, Processing of customer repairs and liaising with suppliers on repair statuses and keeping the customer informed about updates,Assist customers with queries and product information, Filing of relevant documents, Balancing daily reports, Redirect customers to appropriate departments as needed Receptionist/Cashier Brights hardware Uitzicht Retail Contract Cape Town November 2019 to May 2020

Duties & Responsibilities:

Answering all incoming calls, screening emails, replying or forwarding to the correct recipients, resolving customer queries, processing online orders, accurate ringing of sales at the till point, account, card, cash and gift card payments,refunding and exchanging of goods, helping customers who needs assistance to fill out a Brights application form, capturing their details on the system and issuing them with a Brights discount card, follow up with customers to verify their details. Placing orders for chips, juices and cooldrinks. Frontline Supervisor Game Cape Gate Retail Part-Time Cape Town CV created by

December 2015 to November 2019

Duties & Responsibilities:

Delegating to cashiers, handling regular drops and spot checks, organizing cashier lunches and teas, assisting with the cash up process, assisting cashiers at the till point, ordering and collecting change for cashiers at the cash office,resolving customer queries, calling for authorization on credit card payments where necessary, complete daily paperwork, monthly audits. Booking flights and bus tickets Assisting at the customer service counter with booking in refunds.

Cashier Game Cape Gate Retail Part-Time Cape Town April 2015 to December 2015

Duties & Responsibilities:

Accurately ringing up sales at the till point, smile and greet customers, processing lotto sales, card, cash, voucher and gift card payments, balancing daily takings. Cashier Builders Express Retail Contract Port Elizabeth September 2013 to November 2014

Duties & Responsibilities:

Smile and greet customers, processing accurate sales at the till point, account, card, cash and gift card payments,balancing daily float.

Cashier Figtree Spar Retail Permanent Port Elizabeth November 2011 to February 2013

Duties & Responsibilities:

Balancing daily takings, friendly and professional customer service, smile and greet customers, processing accurate sales at the till point, cash, card, gift card payments Cashier Shoprite Usave Retail Permanent Port Elizabeth September 2007 to August 2009

Duties & Responsibilities:

Processing accurate sales at the till point, cash, card, voucher and gift card payments, smile and greet customers, balancing daily float, friendly assistance Education

Grade12

High School Matric

Gelvandale high school

2001

Languages

Afrikaans

Spoken Ability: Fluent

Written Ability: Advanced

English

CV created by

Spoken Ability: Fluent

Written Ability: Good

Skills

Receptionist Duties

Delegating

Accurate Ringing of Sales

Customer Service

Supervisor

Next job

Willing to relocate: No

Desired Salary: Unknown

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