LinkedIn: https://www.linkedin.com/in/sourav-grover-4a4136121/ Experienced Executive with a demonstrated history of working in the Accounts & Software industry. Skilled in Operations, Customer Support, Customer Relationship Management (CRM), Vendor Management, Customer Retention, Google Sheets, and Team Building.
NOV 2020- PRESENT
MARKETING AND SALES OPERATIONS MANAGER, 24X7 STORE Managing sales for the region, portfolio P&L.
Developing Business Model and strategy maker.
Managing employees and third-party vendors, key accounts, large brands and vendors. Analyze Database, Existing Tools And Provide Solution Recommendation Developing growth strategies and plans
Supporting Store owners with day-to-day store operation Maintaining and developing relationships with current, new and potential service providers Merchant Onboarding, inventory and fleet management, office and associated paperwork Leads generation and business expansion
Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department
Working with senior management on process and capabilities improvement Work with retail and program teams to increase sales and improve processes Creating promotional information to drive business Testing new marketing opportunities
Direct responsible for sales, marketing and business development operations calling on client region wise to solicit sales.
sourcing new clients, and by convincing existing clients to purchase added offerings Relationship Building With merchants.
Analyzing advertising returns and reporting to CEO Identifying and mapping business strengths and customer needs. OCT 2018- OCT 2020
FLEET MANAGER, ZOMATO
Handled Sales for the assigned city
Develop and deliver analytics dashboards providing detailed analysis and trends Directed day to day logistics issues, Fleet management and strategy. Mentor and guide ground team to manage operational efficiency in sales Lead a team of 20 employees that service 10 locations to ensure customer package safety. Handling all operations are carried on in an appropriate, cost-effective way Handling operational management systems, processes and best practices. Fleet budget preparation, cost control and reporting for all departments utilizing fleet. Fleet GPS system for driving parameter monitored.
Directed and trained fleet executives in daily job functions including hiring and promotion of staff recognizing potential and encouraging growth.
Supply of Fleet as per demand. Monitoring the overall operation for cities in the cluster. Assessed inventory for fleet equipment, office and associated paperwork Leads Generation, Vendor Management & Manage Marketing in the region Handling all merchandising, inventory control, ordering, cash control Proactivity, punctuality, discipline, time management and leadership 2
Successfully manage 10 locations in Punjab North Region with 12 employees and 4 fleet executives. Achieved the lowest fleet operating cost per mile ( 5) in the Punjab region. JAN 2018 – DEC 2018
SENIOR ACCOUNT EXECUTIVE, NESTLE
Managing Accounts and Bookkeeping.
Providing Training to sales associates and solutions for their queries and problems.
Providing resolutions Customer problems and queries. The office and SDS management with daily operation and Billing. Daily Stock management and preparation of order form. Preparation of GST returns.
Performed as sales, account management, and support for existing and new business. Generating new leads for expanding business in new areas. Generated new leads for business expansion
Expended sales in nearby areas of the city.
Boosted sales by 30% 2 months in a row.
JAN 2014- DEC 2017
SENIOR CUSTOMER SERVICE EXECUTIVE, MUKTI SOFTWARES Manage and drive the entire sales cycle from new uncovering new opportunities, product demonstration, cold calling, contract negotiation and final sales closing. Software training to new recruits and Troubleshoot of software and bug finding. Day to day office and expenses management and answered inbound and outbound calls. Team management and provide them training about new features of the software. Take care of customer care, customer support and leads follow up. Identify customer accounting, cashbook, general book, and software error. Maintain accurate and current customer data
Vendor management and Manage re-imbursements, and office expenses. Travel to clients 90-100% of the time in a territory, but not limited to, Punjab region. Introduced new ways for customer support and sales. Boosted Monthly revenue by 40% over the period of 2015. this was achieved though implementing new marketing strategies. Created customer support/care team and expanded Sales in Regions. EDUCATION
JULY 2011 - APRAIL 2014
BACHELOR’S DEGREE, PANJAB UNIVERSITY, CHANDIGARH
Operations, Supply Chain
Sales and Marketing
Problem Solving and Team building