ROHIT. S. BALIGA
Mobile: +91-932******* ~ Email: firstname.lastname@example.org
General Administration ~ Restaurant Management ~ F & B Operations
In the Hospitality sector
Over 20 years of experience in the Hospitality industry. In Depth planning,
supervising and managing the F&B Operations including procurement and
maintenance of inventory levels for smooth functioning of operations.
Experience in developing and follow up of the service standards and
operational policies, with a good track record of planning & implementing
effective control measures to reduce running costs of the unit. Capability
of delivering value-added customer service and achieving customer
satisfaction by providing customised products as per requirements.
Excellent communication, inter-personal, liaison & problem-solving skills;
ability to work in multi cultural environment.
- Operations Management - Quality Compliance - Guest Satisfaction
- Team Management
AREAS OF EXPERTISE
< Handle entire Restaurant Operations; inclusive of formulating &
implementing the department's Standard Operating Procedures includes
goals, budgets, plans, administrative activities, etc.
< Ensure high quality services to achieve customer delight by extensive
interaction with guest and quick resolution of problems.
< Co ordinate with the chef in planning menus for special events.
< Coordinate with in-house and potential guests to understand their
requirements and customise the product and services accordingly.
< Ensure compliance with pre-set quality & hygiene standards as well as
aesthetic presentation of food and beverages.
< Manage high standards of sanitation and cleanliness in all work areas.
Inventory, Equipment & Quality Control
< Conduct hygiene inspections and convey feedback to operating staff for
gaps in actual Vs standardised norms as per CDC (United States Public
Health) and as per Baladiya (Ministry of Municipality Qatar)
< Handle duties within Service, & Kitchen area in accordance with health,
hygiene and safety regulations.
< Supervise regular physical inventories of food & bar supplies and assess
projected needs; ensure all food & bar supplies are ordered as required
for daily operations.
< Ensure customer satisfaction by achieving delivery of service quality
norms by interacting with guests, handle guests' requests & resolving
< Execute policies & procedures in the operating systems to achieve total
< Manage the duty roster for the staff including their leave, appraisals &
< Impart appropriate training to safeguard all food production & service
employees by increasing their knowledge about safety, hygiene &
sanitation, accident prevention principles, Teamwork and Service
< Work in coordination with the chef, cooks, and other employees to ensure
that food preparation and presentation is up to company standards.
< Organise & conduct Practical and Theoretical training programs, to
enhance skills and motivational levels.
. AUGUST 2019 - SEPTEMBER 2020 SPIL HOSPITALITY PVT LTD. Mumbai,
Position: HEAD - OPERATIONS
Heading Operations for a chain of Pizza Restaurants under the brand name
. JUNE 2009 - MARCH 2019 Multifood Products Ltd Doha, Qatar
Position: Operations Manager
Aalishan Indian Restaurant - Royal Istanbul Turkish Restaurant - Le Paris
OCT`1998-MAY`2008 Royal Caribbean International Cruises Food
> Waiter Oct' 1998 - Aug 2000
> Asst Restaurant Manager Oct' 2000 - Feb 2003
> Restaurant Ops Manager Apr' 2003 - May '2008
< Managing the following Outlets - Windjammer Caf, Sea view Caf,
Johnny Rockets, Promenade Caf.
< Maintain high standards of service for total guest satisfaction and
comply to company standards.
< Managing a work force of more then 150 Employees.
< Working very closely with the chef to achieve required food cost.
As Assistant Manager
Overall incharge of the smooth functioning of the Windjammer Caf
Dynamic Scheduling of staff
Ensure co ordination between service and kitchen staff
Attending to special requests or queries of guests.
Responsible for the overall cleanliness of the restaurant as per USPH
OCT`1997-OCT`1998 Hotel Sun N Sand Mumbai
Food & Beverage
Position Held: Captain, Sr Captain
AUG`1996-SEPT`1997 Bombay Brasserie and Copper Chimney Food &
Position Held: Captain Worli and Kala Ghoda, Mumbai
< Degree in Hotel Management from Institute of professional sciences and
< Manglore. From 1993 to 1996.
< Diploma in hotel management from Y.M.C.A Institute for applied nutrition
and catering, Mumbai,
< 1992 to 1993
Date of Birth : 23 January 1975
Permanent Address : 703 Kambodhi, Bldg No 106, Tilak Nagar,
Chembur,(W) Mumbai 89
Telephone : +91-932*******