CURRICULUM VITAE

Of

THANDEKA DUMA

Name: Thandeka Duma

Contact: 072-***-****

Nationality: South African

Date of Birth: 1980-12-28

Email: adl18i@r.postjobfree.com

Langueges of Proficiency:

English, Sotho, Tswana, Xhosa, Swati

Gender: Female

Home languege: Zulu

Physical Address: Soweto

2. EDUCATIONAL BACKGROUND

Last School Attended : Nyonithwele High

Grade : Senior Certificate

Subjects : Zulu, English, Economics, Maths- Business Economics, Accounting

3. TERTIARY EDUCATION

Institution : Msunduzi College

Course : Introduction to Computers

: MS Word

: MS Excel

: MS Power Point

: MS Outlook

: Typing

: Internet Explorer

Achievement : National Certificate

Institution : College Campus

Course : Bookkeeping

Subjects : Bookkeeping to Trial Balance

Achievements : National Certificate

Institution : Damelin Braamfontein

Course : Bookkeeping

Subjects : Payroll & SARS Returns,

: Financial Statements

: Cost & Management Accounting

: Pastel Accounting

Achievements : National Certificate

4. ACHIEVEMENTS

Certificate of Attendance (Voice Skills)

Institution : Voice Clinic

: Services SETA

: Execu Training

Modules : Voice Skills – Business Protocols

: Telephone skills – Listening Skills

: Diversity Management

: Communication Skills

: Professionalism

: Handling of complaints

: Empowering Customer Service

: Reception & Frontline

: Administration

: Call Centre Training

: Call Management

: Organisational Ethics

5. WORK EXPERIENCE

Company : Lenlin Distributors cc

Position : Administrator

Duties : Prepare relevant documents for

Imports & Exports

: Screen and direct incoming calls

: General administration

: Signing off & process invoices from all

suppliers

: Managing employee’s leave spreadsheet

: Arrange temps & submit invoices

Reason for leaving : Resigned

Period : May 2001 till March 2003

5. WORK EXPERIENCE

Company : Ericsson SA

Position : Reception & Switchboard

Duties : Screen & direct all incoming calls

: Managing 800 lines (employees)

: Dealing with global calls

: Dealing with difficult customers for Sony products

: Being able to identify the complains for all products

: Able to transfer all calls to the correct relevant people

: Welcoming visitors & sign them in

: Take messages for internal customers

: Sort incoming and outgoing mail

: Sort out newspapers daily & deliver them to

The relevant staff

: Responsible for all deliveries from different

Suppliers

: Help Desk:

-Open job cards

-Bookings of boardrooms

Issuing of access cards

-Parking arrangements

-Assist sub- contractors

-Quality control

-Coordinates cleaners

-Issuing toners

Period : August 2005 till March 2011

Company : Tsebo Facilities / Citi Bank

Position held : Reception & Switchboard

Duties : Screen & direct all incoming calls

: Dealing with global difficult clients

: Managing 400 lines

: Dealing with difficult customers for bank queries

: Being able to identify all bank related queries

: Able to transfer all calls to the correct relevant people

: Welcoming visitors & sign them in

: Assist for parking arrangements

: Take messages for internal customers

: Manage boardrooms & setups

: Printing daily & monthly statements

: Signing off & process invoices from all suppliers

: Managing employee’s leave spreadsheet

: Arrange temps & submit invoices

: Trainee in accounts payable – invoice processing

: Responsible for all staff locations

Period : From May 2011 till October 2016

Company : PIKITUP SA

Position Held : Educator

Duties : Educating communities in greater Soweto about

Waste Management & Recycling

Period : May till November 2017

Company : LoveLife Trust

Position Held : Switchboard/ Receptionist

Duties : Screen & direct all incoming calls

: Receiving clients & visitors

: Notifying staff of their clients and visitors waiting at reception

: Managing boardrooms

: Sort incoming/ outgoing mail

: Signing all deliveries from courier

: Dealing with confidential info

in terms of mail

: Administration

: Participation in organisational

processes

Period : January 2018 to present

6. REFERENCE

Mr Tshepiso Mosiea (Manager Lenlin Distributors)

Cell: 076-***-****

Ms Hildegard Bronkhorst (Manager Ericsson SA)

Tel: (011-***-****

Miss Tshiamo January (Manager Citi Bank)

Tel: (011-***-****

Miss Netty Hlophe (Colleague Ericsson SA)

Cell: 072-***-****

Mr Thilivhali Livhadi (Manager loveLife)

Cell: 072-***-****

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