Intern Social Media

ENRIQUE GUERRA

********.********@*****.*** - California - 714-***-**** (Any day after 10AM)

I am a Restaurant Information Systems Specialist with over two years of IT experience. Currently earning an Associate’s degree in Computer Network Administration and Security Management from Mt. San Antonio College. Friendly and professional demeanor with an enormous appetite for all things technology. Skills

● Proficient in following Computer Languages:

SQL, HTML, JavaScript, CSS

● Ticketing Monitoring System (ServiceNOW)

● Windows (XP, 7, 8, 10) and MAC Operating Systems

● SQL Language, Oracle MySQL Database

● Point of Sale (POS)

● Linux/Active Directory

● Network Technologies, LAN/WAN, Cisco Equipment

● Kiosk, Tablet, and Laptop Troubleshooting

● Computer Hardware, Cable Tracing and Installation

● Enterprise Service desk experience

● Remote Support

● Experienced Trainer

● Multitask on High Volume workloads

with strong attention to detail

● Ability to receive feedback and

acclimate to it

● Excellent Communication Skills

● Self Sufficient/Reliable

● Bilingual: Spanish and English

Experience

Restaurant Information Systems Specialist Dec 2018 to Current Taco Bell Irvine, CA

● Technical support for 7000+ restaurants nationwide and in Canada. Scope includes POS (Point Of Service) computers, network, and a variety of other in-restaurant technologies and applications

● Research, document and escalate cases to higher levels of support when exhausting all available resources.

● Apply de-escalation techniques and positive support while on confrontational calls.

● Provide first line analysis and resolution of escalated issues.

● Daily use of Phone, Chat and Email communication between customers, vendors and internal departments. Use of ServiceNOW ticketing system and Microsoft Team.

● Work with onsite technicians to configure hardware and deploy software updates to various restaurant technologies.

● Use SQL queries to manipulate databases and resolve issues, Oracle MySQL Database.

● Train/Shadow/Mentor new employees and cross trainees with their troubleshooting steps, contribute to workplace culture of working together as a team. Delivery Driver Jan 2018 to Nov 2018

Domino's Pizza Fullerton, California

● Knowledge of all products and promotions; ability to perform all roles in the store, in addition to making timely deliveries.

● Provided excellent customer service by answering customer questions in person or on the phone and reported issues to upper management.

Social Media Intern Jun 2016 to Jun 2017

Brown Boi Project Oakland, California

● Curated and managed the organization's Tumblr and Twitter to share resources, community events and credible news articles to marginalized communities with minimal supervision. Warehouse Technician Jun 2016 to Oct 2016

Factory Motor Parts Orange, California

● Made prompt and efficient deliveries to local customers and vendors

● Dispatched routes to other employees; Stocked and pulled parts in factory; Cleaned/Maintained a sanitary workplace

Education

Associate's of Science, Computer Network Administration and Security Management 2021 Mount San Antonio College Walnut, California

Associate's of Liberal Arts, Math and Science 2015 Santa Ana College Santa Ana, California

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