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Bpo Arabic

Sharjah, United Arab Emirates
April 29, 2021

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**,****** ***** **** ******, M.G.R Nagar, Kolathur, Chennai 600099, India.



A motivated and results-focused professional, seeking an opportunity to utilize career experience, skills, and education to contribute to employer objectives, profitability and success with a company offering potential for challenge and growth


Astute and competent professional, offering an experience of 6+ years, in Funds Transfer Investigations, UK Payments and clearing operations; currently spearheading withTata Consultancy Services as Process Lead.

Proven expertise in checking the accuracy & compliances of various, rules & regulations, which are applicable to Local Operating Procedures.

Adept indefining key operations procedures in line with payment schemes, preparing training/process documents, process maps, MIS reports and ensuring high standard delivery of investigation queries resolution.

Dynamic, comprehensive, diligent, applies strategic understanding with an attitude of go-getter coupled with multi tasking abilities in driving efforts towards achievement of organizational goals with efficient skills.

Results-oriented and bears positive attitude, able to balance multiple responsibilities with strong analytical skills, thereby consistently delivering results on time.

Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.

Key Competencies:

Monitoring Skills Time Management Success Oriented Relationship Management Problem Solver

Communication Skills Analytical Skills Interpersonal Skills MIS Documentation Skills


Tata Consultancy Services (BFSI BPO) Process Lead since Jun 14

Tata Consultancy Services (BFSI BPO) Senior Process Associate Jan 12 May 14

Tata Consultancy Services (BFSI BPO) Process Associate Aug 09 - Dec 11

Key Responsibilities:

Functional Area:Corporate Banking Operations; Client: Citibank N.A. London.

Processing of BACS payments, BACS Direct Debits, handling exceptions and enquiries from various corporate clients and European banks.

BACS Service Users maintenance, setting up of Direct Debits and Payments & Enquiries management activities.

Standing Orders maintenance, Stop Payments, Nostro Reconciliation and proofing of payable & receivable accounts.

Handling complex Direct Debit enquiries and carrying out trend analysis on Direct Debits exceptions periodically.

Preparing process & training documents, process maps and inputs to BRDs on BACS application functional enhancements.

Handling of Investigation enquiries on UK Faster Payments and CHAPS & cross border SWIFT transfers.

Training of hew hires and preparing MIS reports on all the activities performed by the team.

Participating as an end user in UATs & PVTs on various application enhancements.

Key Skills:

Quick learner, able to grasp new ideas, concepts and methods.

Strong positive attitude, quick adaptability and flexibility with work.

Confident and possesses good communication skills.

Handling clients with a Service oriented approach and adding value to the service.

Ability to organize and prioritize the tasks and work under pressure.

Self-starter and seeks new challenges and responsibilities.

Possesses a strong will to develop the spirit of teamwork.

Ability to work both independently and as part of a team with professionals of all levels.


Service Excellence Award for non-employees from Citi EMEA Managing Director.

ServiceExcellence Awardfrom EMEA Client Delivery, Citi Ireland.

Grabbed TCSInternal Awards on Functional Excellence & value added service during Oct 12 and Feb 13 respectively.

Appreciated by TCS Senior management on good team work in detecting Fraudulent Direct Debit transactions.

Grabbed Star Performance award during 2014.


BBA, 2009, 70%, Algappa University

HSC, 2006, 87.4%, State Board

SSLC, 2003, 87.2%, State Board

Academic Achievements:

Have secured University 8th rank in under graduate degree at Alagappa University.

Have secured first mark in HSC at school level.

Have secured second mark in SSLC at school level.

IT Skills:

Well versed with Basics in computers, MS Office, Windows & Internet


Date of Birth: 15th Jul, 1988;

Gender: Male;

Marital Status: Married;

Languages Known: English and Tamil; Arabic (Basic);

Passport Details: H4260577; valid till Jul 19;

Nationality: Indian;

References: Available on request.

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