M.S, M.B.A, PMP, OCP
Sunnyvale, California 94086
Senior Technical Writer
Maximizing Business through Information Technology
Experienced technical writer on I.T projects related to multi-billion dollar corporate mergers & divestiture, application migration, server upgrades, database upgrades, data conversion, cloning and integration of ERP, SCM, and CRM application modules at Electronic Arts, Wells Fargo Bank, NetApp, Hitachi Global Storage Technologies (now Western Digital), Hewlett Packard, Amazon/Lab126 and Albertsons.
Earned Total Quality Management (TQM) award for documenting functional process flows and data flows in SharePoint and Confluence that resulted in improved Information System processes at FMC Corporation.
Recognized for thorough documentation of I.T Operations Manuals and Change Management Procedures that resulted in achieving Service Level Commitment of 99% or more. All documents were tested throughout the Software Development Life Cycle (SDLC) and in Dry runs before the final release to Production.
Author of book, ‘Big Data: A Tutorial-based Approach’ published by Taylor and Francis, renowned publisher of computer science text books. Rated on Amazon as Top 500 books in the category, Computer Programming and Structured Design. https://lnkd.in/dzZ-Xsn
Published author & instructor of online course approved by Harvard University Innovation Lab platform, experfy.com. This course captioned ‘March towards Big Data’ is hosted at:
Possess solid understanding of Oracle Applications 11i Object Library and Workflows for AP, AR, GL and FA modules and Oracle Financials for EMEA and APAC that includes global sales taxation rules by geographical jurisdictions. In addition to data integration, used Oracle CEMLI methodology for Siebel to SFDC application migration.
Documented High End ECommerce Platforms from concept to business realization comprising of Web Application Servers, Load Balancers, large Databases running on Hadoop clusters (SAN storage).
Documented Hyper Converged Infrastructure from concept to business realization comprising of very large Data Warehouses (50+ Terabytes) running on Hadoop clusters (SAN storage (CLOUD)) and inter-connected commodity servers.
As PMI certified Project Management Professional (PMP), excelled in project artifacts related to communication that minimized ambiguity in project execution.
Enterprise Data Architecture/Design I.T Project Management (Scrum / Agile / Waterfall)
Business Systems Analysis Data Warehousing/Data Modeling
Application Migration / Cloud Integration Data Governance / Data Security
Business Intelligence Analytics Client Relationship Management
Performance Benchmarking / Tuning Database Administration
Business Continuity Planning High Availability Implementation
Business Process Improvement Big Data Analytics
Stanford University, Stanford, CA
M.S., Engineering Economic Systems (now: Management Science & Engineering)
Golden Gate University, San Francisco, CA
M.B.A., Information Systems
CERTIFICATIONS / AWARDS
Project Management Professional (PMP) – Lic. # 1469312 Certified Scrum Master – Lic. # 100991
Oracle Certified Professional (DBA Track) Certified Big Data Analyst
UNIX Certified Specialist Wells Fargo Technical University Graduate
Electronic Arts Super Hero Team Award FMC Total Quality Management Award
Databases: Oracle 9i/10g/11g, MS SQL Server, Hive, HBase (Apache Hadoop)
Project and Portfolio Management: STAMP, PMUWS, JIRA, Atlassian add-ons to JIRA, MS Project, Clarity, HP Project and Portfolio Management Center, Enterprise Solutions Version 1
IT Service Management/Change Control: ServiceNow, Pac2000, Remedy, Symantec Altiris, H.P IT Service Management
ERP: Oracle E-Business Suite Mfg, NetSuite, SFDC CRM, Siebel CRM, SAP CRM
Analytic Reporting: Oracle Reports, Oracle Express, OBIEE Dashboards, Cognos Powerhouse, Business Objects
Computer Access/Data Security: Secured Sockets Layer (SSL), Firewalls, LDAP(Unix/Linux), Active Directory(Microsoft Devices), Kerberos, Oracle Data Vault
Data replication Software: NetApp SnapMirror, Hitachi Universal Replicator, and EMC2 SRDF
Data Integration/ETL: Informatica BDM, SQOOP, Informatica MDM, Teradata Studio, IBM MQ Series Manager, Oracle Data Integrator. Pentaho, SAP Business Object
CASE / Requirements Management Tool: Erwin, Rational Rose, Intersolv Excelerator Toolset, Caliber, Bachman Reengineering Toolset, Prokit Workbench, Silverrun
Platforms/OS: Windows 2000/NT, HP-UX, Solaris, AIX, Linux, MVS/TSO, VM/CMS, CICS, Dynix, HP3000/MPE, VAX/VMS, MSDOS
System Monitoring: Nagios, Scada, Oracle Enterprise Manager, Compuware ServerVantage, TOAD, Patrol OpenVision, GlancePlus, Oracle Application Manager, TIVOLI, HP Openview
Languages: JAVA, Pig, Impala, Perl, C, COBOL, PL/1, FORTRAN, Korn Shell, PL/SQL, SQL, NoSQL, Massively Parallel Program (MapReduce) using Mapper, Reducer and Driver classes
Documentation / Technical White Papers: Sharepoint, Confluence, JIRA, MS PowerPoint, Visio, MS Excel
Freelance Consulting at Innovation lab. platform, Experfy.com
Senior Technical Writer: May 2017 – Now
Work with implementation team to develop the Request for Proposal (RFP) for San Francisco Airport related use cases related to Data Management, Data Warehousing and Data Infrastructure.
Developed I.T Architecture plans that presented the AS-IS and TO-BE models with a thorough GAP ANALYSIS that also provided the Requirements Traceability Matrix for the Project Deliverables
Helping Hand Training Incorporated – 501(c)(3) Non-profit (Aug. 2016 – Apr. 2017)
Objective: Provide Community Service in the form of computer literacy to low income groups.
Client: Safeway, Pleasanton, CA
Data Architect / Senior Technical Writer - Albertsons / Safeway Merger: Apr, 2016 – Jul. 2016
Developed data analytics document to integrate retail pricing of all grocery items (warehouse and direct store delivery) for Safeway and Albertsons.
Client: Hewlett Packard, Palo Alto, CA
Data Architect / Senior Technical Writer (HP Split – Business Marketing Applications): Apr. 2015 – Dec. 2015
Documented Split Management Office (SMO) initiatives and cadence of events for business owned customer focused ECommerce marketing applications such as SFDC CRM, ELOQUA and ACXIOM – 2015
Served as the single-point-of-contact for information dissemination to key Business Managers related to Software Development in H.P Private Cloud (SaaS / IaaS Infra-structure) in support of the HP Split – 2015
In consultation with the Scrum Masters, documented Sprint Quality Assurance and Release Plans – 2015
Client: Lab126/Amazon, Cupertino, CA
Senior Technical Writer (Business Intelligence): Jan. 2013 – Dec. 2014
Documented PMO directives for management of Business Intelligence (BI) software development, repository and business process enhancements for Kindle Tablet. This required documentation of work flows in CONFLUENCE that was centrally accessed by all team members. (2013 – 2014)
Documented the process flow for identity management between directories, databases, and applications which used Microsoft Active Directory service database key for encrypted access (2013 – 2014)
Developed clear and un-ambiguous project vision and scope for PMO directives (2013 – 2014)
In consultation with the Scrum Masters, documented Sprint Quality Assurance and Release Plans (2013 – 2014)
Utilized HP Project and Portfolio Management Center, Remedy Change Management, Microsoft Project, Sharepoint, Confluence, Microsoft Excel (Pivot tables / Pivot charts) and Microsoft Power Point tools for above activities (2013 – 2014)
Client: Hitachi Global Storage Technologies, San Jose, CA
Senior Technical Writer: Jan. – Aug. 2012
Documented PMO directives of I.T infrastructure delivery project (Data Center Consolidation) related to $5 billion merger of Hitachi Global Storage Technologies with Western Digital - 2012
Documented the cutover plan for Data Center Consolidation in Philippines - 2012.
In consultation with the Scrum Masters, documented Agile sprints and tracked the Sprint iterations in JIRA – 2012
Utilized HP Project and Portfolio Management Center, Microsoft Project, ServiceNow Change/Asset Management tool, Sharepoint, Microsoft Excel (Pivot tables / Pivot charts) and Power Point for above activities – 2012
Client: NetApp, Sunnyvale, CA
Senior Technical Writer (Business Intelligence): Jan. 2008 – Oct. 2011
Documented PMO directives to follow corporate roadmap for the Enterprise Data Warehouse (2008 – 2011).
In consultation with the Project Managers, documented all artifacts for project gate reviews (2008 – 2011).
Documented PMI’s Full Life Cycle (SDLC) Project Management activities (2008 – 2011)
In consultation with the Scrum Masters, documented Agile sprints to improve performance of OBIEE dashboards (Online Analytical Processing) for sales booking and shipment functional areas by designing / implementing cross-functional materialized views – 2010
Documented the process flow for identity management between directories, databases, and applications which used Microsoft Active Directory service database key for encrypted access (2010 – 2011)
Documented Data Security Governance principles for user access on both Microsoft (Active Directory) and UNIX/LINUX servers (LDAP).– 2009
Developed documentation to automate data replication between Production and Staging environments using
NetApp Snap Mirror & SAN technology- 2009
Worked with System, Network, and Database Administrators to document the Disaster Recovery Plan with a Recovery Time Objective (RTO) of 1 hour. This was consistent with NetApp set of policies, tools and procedures,
Client: Homestead Technologies, Inc (now Intuit Corporation), Menlo Park, CA
Senior Technical Writer: Jan. 2007 – Jan. 2008
Documented the process flow to build highly available, scalable & secure intra-net applications using Oracle Real Application Clusters, Data Guard and RMAN – 2007
Worked with System and Database Administrators to document the Disaster Recovery Plan set of policies, tools and procedures to enable the recovery or continuation of technology infrastructure and systems.
Client: Wells Fargo Bank, San Francisco, CA
Senior Technical Writer (Data Integration): Jan. 1998 – Dec. 2006
Documented PMO directives on Tracking, Monitoring, and Controlling projects being developed by project teams (both on and off-shore) – (1998 – 2006)
Documented Y2K Data Migration from legacy CACS application to YOM running on Oracle - 1998
Documented PMI’s Full Life Cycle (SDLC) Project Management activities (1998-2006).
Documented the Corporate road-map and the You Owe Me (YOM) Statement of Work (SOW), in consultation with project sponsor and key stakeholders. Developed the Project Charter which clearly defined the Project scope in un-ambiguous terms. (1998-2006).
Documented SOX (Sarbanes Oxley) compliance requirements, and Key Performance Indicators (KPIs) for the YOM project (1998-2006).
Generated templates of standard financial reports for all stakeholders (1998-2006).
Developed a lessons learned document for the YOM project (1998-2006)
Utilized STAMP and PMUWS Project & Portfolio Management, Microsoft Project and Pac2000 Change Management tools in addition to Visio for above activities (1998-2006)
Employer: Network General (now McAfee) - (FTE), Menlo Park, CA
Technical Writer: Aug 1997 – Jan 1998
Developed document for data integration of Network General with McAfee. Awarded performance bonus.
Employer: Electronic Arts, - (FTE), Redwood Shores, CA
Technical Writer: Oct 1995 – Jul 1997
Awarded performance bonus and Super Hero Team Award for documenting the cutover plan from legacy system (TOLAS on VAX/VMS) to Oracle Financials (Account Payable, Account Receivable, General Ledger), Oracle Supply Chain Modules (SCM) and Order Entry (1995-1997)
Generated templates of standard financial reports for all stakeholders (1995-1997).
Employer: Wells Fargo Bank - (FTE), San Francisco, CA
Technical Writer: Jun 1993 – Sep 1995 (moved for better opportunity)
Received Performance Award at Wells Fargo Bank for developing business continuity (disaster recovery) plan - 1994
Documented the logical data model for the Teller Vision database at Wells Fargo Bank. This was used to automate General Ledger Operations for Retail Banking for the first time, thereby switching to paperless banking - 1993-1994
Employer: FMC Corporation - (FTE), San Jose, CA
Technical Writer: Jun 1990 – Jun 1993 (moved for better opportunity)
Received Total Quality Management (TQM) Award for documenting functional process and data flows in SharePoint and Confluence that resulted in improved Information System processes
Documented business continuity plan from remote disaster recovery site.