Resume

SolarWinds SME Engineer

Location:

Carolina, Puerto Rico

Salary:

100,000+

Posted:

April 28, 2021

Contact this candidate

Resume:

Dwight J. Barton Jr.

US Air Force Veteran

C: (**1) 652 – 3488

Business E: adl0xh@r.postjobfree.com

LinkedIn: MY Profile

POSITION: SolarWinds SME Engineer

QUALIFICATIONS SUMMARY:

US Citizen / USAF Veteran SolarWinds Engineer SME Service Manager / NOC Engineer

NOC Manager Project Managing Operations Manager

Service Manager Data Center Manager Reporting Metrics

Resources Management Strong Communication Skills Problem Solving Skills

Team Player Full Microsoft Suite Terminal (CLI) Programs

Monitoring Systems Ticketing Systems Certifications OS

SolarWinds® ServiceNow® CMMI3 DEV/SVC Appraiser Linux Satellite

SPLUNK REMEDY® SolarWinds SCP 5134 Windows Suite

SCPC CA Service Desk Manager® ITIL® v3 Foundation GUI

VIPERSAT HPSM® Windows 7® CLI

iDirect iHEAT® Global Knowledge® Cisco Routers

CA Spectrum® MetaSolv® CompTIA® Security+ ce

Traverse® Central VAX® CompTIA® Server+ 2009

SCOM®

HP OpenView®

Scrutinizer®

WireShark®

MRTG®

GDC-ATM

* Certification Section Pages 8-9

MANAGEMENT SUMMARY:

I own and operate my veteran small business currently specializing in network monitoring, trainings, and consulting NOC’s and SOC’s on processes, physical buildouts, and manning. I have worked in the Telecommunications & Data Field Operations for over 25 years through to management positions to include USAF Crew Chief, KSC Lead Technician, Network Operations Engineer, Network Operations Manager, Service Manager, and Project Manager while maintaining technical skills, knowledge, and abilities base. I now consult, assess and provide SolarWinds Trainings through a partnership with Beacon Systems (BeaconGov) and Alleanza

My most recent responsibilities in the past 10 years has been within the Solarwinds area. I functioned as a Certified SCP SolarWinds Network / System Engineer. Also, Service Manager and Project Manager.

I am familiar with Exchange, SharePoint, and Visual Vault. I have good writing, communication skills, and experience in project tracking applications, i.e., JIRA, GANT and Monday.com. I have worked in the RFP process for customers telecommunications and data needs. I performed site visits, managing all network center projects from inception to completion – (2) complete build outs. I strive to foster growth through training, mentoring, and clear personal direction with a passion to obtain the satisfaction of the customer.

EMPLOYMENT:

10/17 thru Present

Domestic & International Owner, CEO Consultant Public Trust

SCP5134 - SolarWinds Certified Professional

I am the Owner, CEO of NOC & SOC Initiatives, LLC. I provide consulting services to all types of Operations Centers to include; NOC, SOC, Help Desk, Call Center, and others. I advise on the improvement of process to include; SOP’s, Process’s, and staff performance and staffing alignment with contracts SLA’s.

As a Solarwinds Certified Professional, I also provide Consultation for Solarwinds as well as Familiarization Training. I travel to customer sites limiting costs and within their own system where naming conventions are most familiar. I have provided training to commercial and federal agencies to include SBA, FDA & DoD. I have attended training to become a Solarwinds Reseller.

Montgomery County 09/19 thru 03/21

Rockville, MD Senior SolarWinds SME Public Trust

Operations Consultant

I provide infrastructure assessment and SolarWinds Orion Platform support for the County’s NOC and Engineers. I have optimized the platforms performance, capabilities, and scalability for the monitoring tool. Tasks such as Reports, Alerts, Dashboards, and mapping Applications to Servers to readily identify systems interrelations and impacts. Participate in Operations meetings on daily statuses and weekly Engineering meetings as well to provide input where needed internally and to the end client. Most recently advising adding Polling engine to balance performance load and configure logging capture. This included annual licensing renewals.

10/18 thru 02/19

Washington, DC 20585 SolarWinds SME & Public Trust

Network Security Operations Consultant

I provide infrastructure assessment and SolarWinds Orion Platform capabilities and scalabilities for the monitoring tool. Tasks such as Reports, Alerts, Dashboards, and mapping Applications to Servers to readily identify systems interrelations and impacts. Participate in Operations meetings on daily status's and provide input where needed internally and to the end client. Most recently consulting and implementing processes for the SNOC (Security & Network Operations Center) management. Daily and Weekly Reports provided as progress and what is being worked at any given moment.

EMPLOYMENT:

10/17 thru Present

Domestic & International Owner, CEO Consultant Public Trust

SCP5134 - SolarWinds Certified Professional

As a Solarwinds Certified Professional, I also provide Consultation for Solarwinds as well as Familiarization & SCP Preparation Training. I travel providing training to commercial and federal agencies to include DoD. I have attended training to become a Solarwinds Reseller.

04/17 thru 09/18

Silver Spring, MD. 20993

Senior System Engineer SolarWinds Public Trust

SCP5134 - SolarWinds Certified Professional

Administrating new Executive SolarWinds Dashboard Views for an existing Enterprise Network to include routers, switches, servers (Windows & Linux), and wireless access points. I am responsible for direct liaison with customer completing tasks.

The Dashboard Views are populated by sending out requests to teams POC for data element collection using process and documentation created by us. This process serves as a standard template for gathering, documenting, and storage of requests. The document itself as the point of reference of data finalized. The views are worked real time and are under constant re-dress to assure accuracy.

10/15 thru 04/17

Silver Spring, MD. 20993

Senior Engineer SolarWinds SECRET Clearance

SCP5134 - SolarWinds Certified Professional

Administrating a new Orion Monitoring Platform for an existing Enterprise Network to include routers, switches, servers (Windows & Linux), and wireless access points. Responsible for direct Liaison with customer completing tasks given verbally and through HP Ticketing System

Provide metrics, reporting, alert creating and custom views for Data Center and NetPerfMon Logs and emailing alerts as requested. I worked and managed the transition for the NOC from CA Spectrum to SolarWinds Dashboard View as well as a Failover Environment.

EMPLOYMENT:

12/14 thru 10/15

Fort Detrick, MD. 21702

Data Center Sr. NOC Operator SECRET Clearance

I worked within a Network Enterprise Data Center serving international connectivity and high SLA for system applications up-time. I perform daily operational checks of the system in addition to monitoring the Alarm and communications networks for responding to issues. These span from simple cable run / rack floor plan updates to working impacted services to their resolution. I help maintain records for all activities internally as well as all visiting work performed by vendors and ensure all security protocols are being adhered to as prescribed by COMSEC and Physical security measures. This position requires constant data backup and ‘chain of custody’ as well as ITIL® v3 Foundation adherence. It is required to obtain and maintain networking certifications; Windows 7, CompTIA Server+ 2009, etc.

12/13 thru 10/14

Gaithersburg, MD 12345

Service Manager & Network Operations Engineer SECRET Clearance

I was also assigned to the Expert Help Desk (EHD) for the Comprehensive Nuclear Test Ban Treaty Organization (CTBTO). This requires supporting the Network Operations Center (NOC) as a Tier 2 & 3 level in the troubleshooting and maintaining the network up-time to meet SLA requirements set forth by the contract. This includes the operation, maintenance, and configuring of Linux based Earth Station satellite HUB, multi devices such as; router, satellite modems, and UPS’s with active tracking / plotting equipment performance for the purpose of customer SLA requirements.

In addition, I functioned as the Service Manager for this largest flagship account and met with the international customer on a daily basis. I produced metrics and reports vital to my internal customer / co-workers so that they could meet their reporting deadlines. I have been augmenting and grooming the network and customer needs and exceeding their expectations on deliverables.

04/13 thru 11/13

Washington, DC. 20024

Data Center Network Operation Center Manager SECRET Clearance

I was tasked to manage up to 10 individuals who monitor and proactively address incidents and events on the Small Business Administration (SBA) enterprise network. This activity is a 12X5 operation for federal customer support. The enterprise network is all of CONUS over terrestrial links via approved commercial vendors to include fractional T1’s to OC12’s. It required a daily active role of inter-participation and reporting and customer meetings, supplying data to upper management as well as the customer. This role required continuous submissions of Request for Changes (RFC’s), Change Board Reviews, and Emergency Change Reviews.

I am familiar with Data Center technologies, Virtualization, Power, Cooling, Exchange and, SQL. I have good writing and communication skills and experience in project tracking applications.

EMPLOYMENT:

04/13 thru 11/13

Frederick, MD. 21702

Project Manager SECRET Clearance

I was asked to fill this role until the above position became available – it was expected to be 12 months but I was then asked to report within 2 weeks as it became available sooner than expected. While in this capacity I was tasked to interface with the government (customer) in weekly meetings, for which I had twice, to discuss weekly metrics as associated with a Remedy Queue-Manager which fell under my direct reporting as well. Reports were to be generated weekly, monthly, and quarterly to the customer as well.

I managed 22 individuals categorized within 4 departments; Service Desk, Desktop Support, Remedy, & Special Projects. I held ‘All Hands’ meeting each week to address any issues in either direction with an ‘Open Door’ policy. I ensured the ITIL process was adhered to as required in proper operating procedures. I began gathering data for documenting / updating Deliverables Matrix (Customer / Services provided). I maintained a dynamic organizational chart as well as ensuring training was obtained by all who accessed the network per SLA / DIAOPS contract requirements. I also was the timecard authorizing agent.

05/12 thru 03/13

Orlando, FL. 32805

Clinical Engineer SECRET Clearance

Hospital Equipment Remediation Engineer: Under contract in support of Hospira for the remediation of their single and triple infusion pumps. Part of a FDA recall to remediate 250,000 units. Units delivered medicine to patients intravenously. This required the complete tear down, replacement of parts, re-assembly, and diagnostic validation. Testing and transfer of file updates. Coordinated with hospital staff in the Biomedical Engineering Lab as well as Floor Nursing. Traveled 100% throughout CONUS until each project location was completed.

Rockledge, FL. 32955

Future Thinking Consulting, LLC 10/10 thru Present

Technical Business Marketer SECRET Clearance

Web Site Designer: Functioned as a technical business consultant at the company start-up for soliciting technical verticals as clients for this Industrial Organizational company.

EMPLOYMENT:

HARRIS MCS 01/97 thru 10/10

Melbourne, FL. 32911

International NOC Manager SECRET Clearance

Network Operations Center (NOC) Manager: for nearly 14 years in a support function. Fielded customer support calls via telephone, e-mails, & fax calls, as well as monitored alarms and managed their resolution to a satisfactory conclusion. I worked all network anomalies of services provided by our location to include; Voice, VoIP, Data, Internet, & Video over Frame Relay, Frame Relay over IP, and IP via terrestrial circuits and satellite hops. The satellite systems were types; SCPC, Broadcast, ViperSat, and iDirect (Linux based OS). This included working on all interconnecting end to end equipment required to terminate provided services for the customer such as PABX’s, Billing Platforms, routers, switches, bridges, hubs, satellite modems, up / down converters, SSPA’s, HPA’s, and Earth Station facilities. I worked with SCPC, Broadcast, ViperSat, and iDirect (Linux OS) satellite network.

Responsible for the NOC Operations but also the personnel’s hiring, replacement, performance, annual review, training, and customer satisfaction through NOC performance through SOP’s (Standard Operating Procedures’) established by me. Billing reports, meetings with upper management, CML’s (Consolidated Material Lists) – sat in with Operations Managers / Program Managers / Engineers in the deciding what materials were to be ordered for each customer. I was active in all levels of technical support; configuration, troubleshooting, testing, integration, and shipping.

Coordinated the NOC to integrate the material into racks, interconnect them per wiring diagrams from Engineering and program them as well. Then I tested them per engineering procedures. The racks functioned as if it were in the field and had remote capability such as IOLAN Server’s with PSTN dial in / and dual access if there was a dual satellite link service. I coordinated crating for shipments.

*I was also instrumental in the Katrina Relief – MS-US (12 sites), as well as the Haiti Relief (7sites) Land Based satellite relief efforts from inception to end.

MICL 06/95 thru 12/96

Palm Bay, FL 32905

Earth Station Satellite Communications Technician SECRET Clearance

Maintained Earth Station equipment with customer co-located equipment;

Satellite modems, Up & Down Converters, Power Amps, UPS’s, Back-up Generators.

General DataCom GDC-ATM and STM Network Service for data and voice to Latin American Countries

Weekly System testing of backup battery banks, Charge / Load Sharing;

Siemens DCO Switch

Nortel 250 Switch.

Rewired entire building with new key telephone system / paging system. Ran 20+ DS3 cables runs to new Nortel 300 Switch via patch panels. Unix Facsimile Platform for fax’s ‘real time’ or in a ‘Store and Forward’ fashion. Set up auto dialers for faxing to facsimile platform which generated $100,000 monthly. Shipping / Receiving / Forklift while moving equipment.

EMPLOYMENT:

Lockheed Martin 03/88 thru 06/95

Kennedy Space Center, FL 32899

Shuttle Communications Lead Technician SECRET Clearance

Worked procedures preceding, during, and after recovery of shuttle launch;

Set-up recorded and delivered all Center Briefings both Secure and Non-Secure in Mission Briefing Room.

KSC News Facility Audio support

General DataCom GDC-ATM and STM Network Service for data and voice secured.

Audio support, recording and Key Telephone Systems center wide.

Paging systems to include Center wide; local paging, administrative, & emergency type paging.

Validated emergency phones, circuits, audio Altec & Kentrox bridges as well as validating Inter-Center Communication Circuits. Validated hot line phones along the shuttle viewing areas for guests to view the launches.

Validated were every battery charger (104)/ bank (52), in support of the shuttle program through launch.

Radio Validation of (Ground Hand-Held & Crane Radio systems)/ repeaters (tower) used in lifting operations at the Kennedy Space Center for NASA, & shuttle).

Worked digital, audio, and RF systems (UHF & XUHF) via audio bridging as well.

Worked in the KSC Tech Control coordinating efforts with Houston Voice and other Centers

United States Air Force

07/84 thru 07/90

Patrick AFB, FL 32925

Telephone Equipment Installation & Repair Specialist SECRET Clearance

Crew Chief: Pole & Ladder climbing test during Basic Training. Graduated Distinguished Graduate as a Telephone Key System Specialist. I also participated in extracurricular activities – the Blue Falcon Choir. I obtained a SECRET Security Clearance.

• Noncommissioned Officer Preparatory Course, whereas I was positioned for NCO status after testing in October of my third year.

• Worked trouble tickets on the network encompassing the entire base.

Air Force Technical Application Center

Air Traffic Control

Fire Rescue, & Armory.

I worked installations involving relocations of entire work centers. Replaced entire telephone key systems and replace them seamlessly without interruption. I worked climbing poles and using ‘cherry pickers’ to install cable on poles to transverse roads. Work Center Safety Supervisor and conducted safety walkthroughs. I gave weekly safety briefings. I worked Outside Plant Key Systems and Cable as well as Inside Plant Central Office.

CERTIFICATIONS OBTAINED:

22 Certifications Aquired

CMMI Certified Maturity Level 3 Appraiser

Certification Date Aug 2017 – Aug 2022 License 29593 Certification authority SolarWinds

SolarWinds Certified Professional

Certification Date Jan 2016 – Jan 2021 License SCP5134 Certification authority SolarWinds

Security+ ce

Certification Date Nov 2014 – Nov 2017 License COMP001020788309 Certification authority CompTIA

COMSEC

Certification Date Dec 2014 – Dec 2015 Certification authority US Army

HIPAA

Certification Date Dec 2014 – Dec 2015 Certification authority US Army

Windows 2007

Certification Date Dec 2015 – Dec 2018 Certification authority US Army

Windows 2009 Server

Certification Date Dec 2015 – Dec 2018 Certification authority CompTIA

ITIL® v3 Foundation

Certification Date Mar 2013 – Mar 2016 License 961941 Certification authority Loyalist Exam Services

Stabilized Antenna Platform

Certification Date Aug 2002 – 2012 Certification authority Global Orbit Marine Service

Stabilized Antenna Platform

Certification Date Aug 2002 – 2012 Certification authority SeaTel Marine Service

20/20 PABX Switch & P2000 Billing Platform

Certification Date May 1997 – Present Certification authority Harris Corporation

Cisco Routers & Networking Technologies

Certification Date Nov 2006 – Nov 2010 Certification authority Global Knowledge Training

Unix Facsimile Platform

Certification Date Aug 1995 – Present Certification authority CMC Engineering

Working @ Heights - Ladders, Structure,

& Crane Operations