Merchandiser Receptionist
Resume:
Luray, VA *****
Email: **********@*****.***
Arpedella Barnes
Objective
To obtain a challenging position with the opportunity for career advancement.
Experience
Dec. 2015 – May 2017 Axiom Staffing, Winchester, VA
Warehouse Laborer
Mar. 2013 - Nov. 2015 Meadows Farms, Chantilly, VA
Customer Service Representative
Jan. 2011 – August 2013 Crossmark (General Mills) Plano, TX
PT – Merchandiser
Restock merchandise, pull out of date items.
Build new displays. Make sure all items rotated properly.
Put information on-line with company daily in a timely manner.
Oct. 2010 – June 2011 FGX International Foster Grant Smithfield, RI
PT – Merchandiser
Ensures that the promotional product is in the right place at the
right time, and in the proper quantity and quality.
Resets, credits and cycle counts are preformed weekly, bi-
weekly or monthly. Also read planograms for resets.
Put info on-line in a timely manner.
Nov. 2006 – Oct. 2007 Plow & Hearth Madison, VA
Customer Service/Telephone Sales
Answer incoming telephone calls; taking orders from new and repeat customers using the computer, items that are on sale from various catalogs.
As well as direct customer for specialty items or credit issues, return items - given no charge for postage.
April 2001 – October 2002 Ourisman Chevrolet Marlow Heights, MD
Receptionist
Answer all incoming calls on main switchboard exceeding ten phone lines and process calls appropriately
Take detailed messages and follow through getting message to recipients (i.e. send e-mail message and follow-up with voicemail.)
Sign for all incoming packages and ensure that they are coordinated with general services for delivery
Maintain filing or paid invoices.
Open the Point of Sales (POS) system at the beginning of the shift.
Close the POS system balances the drawer and checks all contracts against receipts for accuracy. Adjusts errors made during the shift at the end of the shift.
Serve as a liaison for all vendors inquires.
Handle member service matters such as: signing a member up for a training appointment, helping a member with the lost and found, taking a new member's ID card picture, and processing a change of address.
Sept. 1999 – April 2001 Port Towns Motors Colmar Manor, MD
Collection/Sales Associate
Report and communicate with customers to proactively monitor balance past due between 30-90 days.
Monitor collection efforts of all delinquent accounts past thirty days.
Work with customer to bring about resolution of customer disputes, systems breakdowns, payment plan options or any other action required to collect past due balances.
Prepare collection letters as appropriate: reminder, warning and demand letters.
Customer service role, inside sales, automotive sales, selling and servicing financial products.
In charge of credit assessment process, analyze and assess customer’s credit worthiness and credit limits.
Prepare month-end credit reports showing portfolio status, including: key credit issues, key customer, action plans, exceptions and projected collection outcomes.
Coordinate recovery of written off balances by monitoring and tracking collection agency recovery efforts.
Provide prompt and effective response to customer inquiries. Able to prioritize and resolve issue.
Oct. 1995 – April 1997 Chevy Chase Bank Capitol Heights, MD
Branch Banking Representative
Cross-selling additional products and services to enhance client/bank relationships.
Accepted deposits, cashed checks, cross service bank products and other administrative duties.
Exhibited strong customer service and organization skills regarding new accounts and consumer lending.
Computer Skills
Windows 95, 98, & 2000, Macintosh
Word, Access, PowerPoint, QuickBooks, Outlook
Reynolds & Reynolds Account Payable Database
Education
1996 American Institute of Banking Alexandria, VA
Certification – Booking and Basic Accounting
Reference
Available upon request
Contact this candidate