Servicenow Developer
Resume:
Tarun Chandra Gorrela
PROFFESIONAL SUMMARY:
A ServiceNow Certified System Administrator/Developer with 4years experience in ITSM, Development and
Administration of ServiceNow platform. In-depth knowledge of the technical implementation of Asset Management, Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
QUALIFICATION HIGHLIGHTS:
Certified ServiceNow System Administrator.
Certified ServiceNow Implementation Specialist.
Experience working in Agile and Test-Driven Development environment
Good working knowledge in Java Script and Web Technologies. (XML, HTML, AJAX, CSS).
Extensive experience on integrating ServiceNow with 3rd party tools and implementation of SOAP and REST API communication in and around ServiceNow.
Have hands-on experience working on ServiceNow Incident Management, Problem Management, Change Management, Service Catalog Management, Workflows and CMS Portal.
Have good knowledge on System UI, System Properties, System Update Sets.
Experience in migrating the changes across various environments in ServiceNow using Update Sets.
Worked on configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow.
Experience in LDAP Configuration and Connection Management.
Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Workflow & SSO (Single sign-on).
Experience in configuration management database (CMDB).
Developed solutions using JavaScript, Web Services and other web technologies to integrate ServiceNow with internal/external systems and tools.
Knowledge in designing and implementation of workflows using ServiceNow workflow editor.
Managed imports of CI Application/Infrastructure data within the CMDB tables in ServiceNow.
Adaptive to team environment and have the capability of completing complex tasks independently.
Capable of learning quickly and delivering solutions as an individual and as part of a team. Self-motivated Team player with excellent interpersonal and communication skills.
Functional knowledge and implementation experience of ITSM frameworks.
Expert in JavaScript, jQuery, prototype used in ServiceNow.
Developed solutions using JavaScript, Web Services, SOAP, REST and other web technologies to integrate ServiceNow with internal/ external systems and tools.
EDUCATION
Master's in Computer Science Jan’ 2016 to May 2018
Western Kentucky University - Bowling Green, KY
Bachelor’s Degree in Computer Science Aug’ 2011 – Apr’ 2015
Jawaharlal Nehru Technological University, India
ITSM EXPERTISE
Asset Management
Incident Management
Change Management
Problem Management
Configuration Management
Service Catalog
CMDB
Discovery
User Management
Service Portal
Reporting
PROFFESIONAL EXPERIENCE
Client: Comcast, Philadelphia Feb 2019-Till Date
Role: ServiceNow Consultant/Developer
Responsibilities:
Implemented advanced functionality in ALM (Asset lifecycle management)
Develops and improves user systems procedures and prepares systems documentation.
Establishes and maintains effective communications with customers, other technology specialists.
Good knowledge about IT Infrastructure Library (ITIL) standards which are helpful in Development and customization of IT service management applications.
Extensive experience in developing portal widgets, Service Portal and Now Mobile (Asset)
Worked in Installation and Configuration of different modules of ServiceNow.
Hands on experience in creating transform maps for importing CMDB data.
Developed Service Catalog items based on the requirement provided by the stakeholders.
Worked on ServiceNow scripts by using JavaScript also used Angular JS for creating UI Scripts.
Performs core configuration tasks including System policies, Business rules and Client scripts.
Manages data with Tables, the CMDB, Import Sets, and Update Sets.
Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, CMDB.
Hands on experience in creating Users, roles and User Groups.
Designed many email templates by using html and jelly scripting and used them in notifications.
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
Proficiency in JavaScript, HTML, XML, Jelly Scripting, Web Services.
Created inbound actions for creating the tickets through Email.
Cloned out of the box widgets and embedded them on portal in order to achieve certain functionalities.
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction. Worked on HTML customization for Notification.
Client: John Deere, IL Aug 2017 – Feb 2019
Role: ServiceNow Developer
Responsibilities:
Designed new Workflows and modified the existing workflows for various modules like Knowledge, Service Catalogs and Service Requests
Strong skill set in the ServiceNow suite development including SOAP/REST integration.
Created Buttons, context menus both on form and lists using UI actions.
Written script includes and invoked them in business rules and client scripts.
Created service portal for the end users that allows administrators to build a mobile friendly self-service experience for users.
Provided design, technical solutions for the user requirements at Client and made recommendations to improve their current processes.
Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.
Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.
Involved in creating Technical Design Documentation for Migration from existing technologies to ServiceNow.
Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
Created Web services based on requirement to receive incident and problem tickets from external systems.
Enhanced the existing LDAP integration and modified business rules.
Wrote business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.
Built Reports, Gauges and Home Pages.
Used Angular JS for creating UI Scripts.
Customized Change Management application to be aligned company's requirements.
Worked on enhancements and functionality improvements of modules like “Incident, Problem and Change” management.
Created knowledge base and loaded the “Knowledge Base Articles” into it and developed workflows for tracking the expiry of articles.
Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
Created various front-end forms.
Created Update Sets to migrate customizations from one instance to another instance.
Created Email Templates and Email Notifications.
Designed Workflows, along with standard Workflow templates which can be reused.
Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
Developed reports as per requirements from management.
Documented all implementations and best practices defined within team.
Created various SLA's as per client requirement with the Incident Management applications.
Environment: ServiceNow, Oracle 11g, SQL*Plus, JavaScript, UNIX, Java Script, JSON, jQuery, Web services, SOAP, SQL, XML, HTML, AJAX, Shell scripting, Integrations, Cloud services, ITIL, SCRUM
TECHNICAL SKILLS
Languages: Java, Python
Web-Design: HTML5, CSS3, JavaScript, jQuery, AngularJS, ReactJS
Graphics Editors: Adobe Photoshop CS3, Illustrator, Wireframe
Database: MySQL, MongoDB
Version Controls: SVN, GITHUB
Other Tools: Tableau, Eclipse
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