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Customer Service Inbound

United States
April 28, 2021

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Lisa M Terry

**** * **** *** *

Milan, IN *****



Tomo Drug Testing, Indianapolis, IN 46238 - August 3, 2020 - December 10, 2020 Position Held: Scheduling On-Site Drug Testing Technician

Administered oral or urine in-home drug testing, handled challenging attitudes from donors in a professional manner, integrity was of utmost importance and building rapor with donors was essential to complete the job at hand. Communication via text and calls to multiple donors daily

(50-75 text/calls) to set appointment times and complete scheduled testing. Time management and working independently. Entered billables and completed chain of custody daily. Supportive of other regions for testing and training of employees. Indy Express Indianapolis, IN 46238 June 2019 - April 2020 Position Held: General Manager

Managing office and personnel with day to day tasks. Dispatched drivers, tracked deliveries and pickups. Took all outbound/ Inbound calls from customers and drivers (100 calls daily). Coordinated timed deliveries and pickups with customers. Entered billing in QuickBooks, reconciled books and payments for business. Demanding customers and time management was essential.

Spectrum Florence, KY June 2019 -September 2019 Position Held:. Customer Service/Sales Customer service, inbound dialer calls (75-100 daily) for sales of established products. Outbound calls to potential sales follow up calls. Worked with challenging/irate customers daily. Dec 2018 - June 2019 Not working

Defenders Indianapolis, IN 46240 (Working at Newport, KY) August 2017 - November 2018 Position Held: Inside Sales B2C

Taking inbound calls (50-75 daily) from potential customers, present value of the portfolio of products, sale potential to each warm or cold lead, provide approachable expertise to customers on a personal level, set up calls for success to other departments, maintain UA and call volume expectations, maximize each lead

Matthew’s International Aurora, IN 47001 July 2016 - August 2017 Position Held: Customer Service Specialist B2B

Answer inbound calls (75-100 daily) from customers, present customer with options for casket purchases, enter orders for timed delivery, follow up for packages not received on time, help locate warehouse needs for customer fulfillment, make outbound calls to drivers, warehouse managers, supply departments as needed daily to fulfill customer needs June 2014 – July 2016 Target Marketing Florence, KY 41042 Position Held: Marketing Consultant B2B

Make 120 outbound cold calls daily, answer inbound calls from potential customers, present appropriate customers with correct Chamber of Commerce/City advertising opportunities by State, present ad copy to ad department and to customer, follow up to ensure customer approval/changes to ad copy, email confirmation and billing to customer, customer service follow up to ensure customer received maps and collection of payments February 2014 – May 2014 Garden’s Alive (Seasonal Position) Lawrenceburg, IN 47025 Position Held: Sales/Customer Service

Received 80+ inbound calls from customers, entered data and orders into system, received inbound customer service calls from multiple companies (Michigan Bulb, Henry's, Bits and Pieces, Paragon, etc), upsold additional products to customers REFERENCES AVAILABLE UPON REQUEST

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