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Call Centre Admin

Location:
Johannesburg, Gauteng, South Africa
Salary:
8000
Posted:
April 28, 2021

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Resume:

CURRICULUM VITAE

OF

SIBONGILE G. XABA

I AM AN AMBITIOUS PERSON WITH GREAT POTENTIAL AND DETERMINATION.

DETERMINED TO DO EXTRA WORK THAT MOST PEOPLE ARE NOT PREPARED TO DO, I AM MOTIVATED

AND WILLING TO GO AN EXTRA MILE TO GET JOB WELL DONE PROPERLY AND IN HIGH QUALITY. IM A PERSON OF GOOD QUALITY STANDARD AND OF HIGH DEDICATION.I WORK BETTER BOTH IN GROUPS AND INDIVIDUALLY. PERSEVERANCE IS THE VIRTUE I DISPLAY IN EVERYTHING I DO.

Sibongile Gugulethu Xaba

510 Dikole Section Katlehong, 1431

Contact number: 073-***-**** e-mail: adl0gd@r.postjobfree.com

Personal Details

Surname: Xaba

Full Names: Sibongile Gugulethu

Contact number: 073-***-****

Residential and Postal address: 510 Dikole Section Katlehong 1431

ID number: 860-***-**** 080

Date of Birth: 1986 August 14

Gender: Female

Marital Status: Single

Nationality: South African

Home Language: IsiZulu

Languages: English, Sesotho and Xhosa

Drivers Licence: Code 10

Education

Secondary Education

School Attended: Dinwiddie High School

Highest Grade passed: Grade 12

Year of Attainment: 2004

Subjects: English, Afrikaans, History Hotel keeping &

Geography and Business Economics

Additional Training

Institution: Besek Computer Training College

Qualification: Call Centre Management

Year of attainment: 2005

Subject passed: Windows XP, Microsoft office word

Microsoft office Excel, Microsoft office

Access, Call centre Management

Employment History

Name of Employer: KFC

Position: Cashier

Duties: Customer service

Period: February 2006-March 2006

Reason for leaving: Temporal Employment

Reference: Sphiwe Jabu Qwabe

Contact numbers: 071-***-****

Name of Employer: Direct channel holdings

Position: Telesales Agent (Out-bound)

Duties: Selling insurance and Data Capturing

Period: November 2006-December 2007

Reason for leaving: One-year contract

Reference: Prebashine

Contact number: 011-***-****

Name of Employer: Merchants

Position: Call Centre Agent (Inbound)

Duties: Receiving calls and Data capturing

Period: October 2009-March 2010

Reason for leaving: Temporal Employment

Reference: Joseph Kekana

Contact number: 074-****-***

Name of Employer: FNB

Position: Admin

Duties: Data Capturing, Paper work, softpro

Queries & Indexing

Period: August 2011-September 2012

Reason for leaving: Contract

Reference: Enslin Ferris

Contact number: 011-***-****

Name of Employer: Doves / 3Sixty F.S

Position: Call Centre Agent

Duties: Customer service, Answering calls doing

Removals, queries, diversions & selling

Policies

Period: November 2012 -January 2015 as an (Agent)

February 2015-November 2015 promoted

to be a (Team-leader)

December 2015 promoted to be a customer

Service Supervisor.

March also became an Admin supervisor from 01/March 2018- February 2019 (11

Months) so, I have been running two departments.

Duties: Retentions Supervisor, coaching team, monitor attendance register, listening to agent’s calls (Q.A) weekly and monthly reports from July 2017 till 27 August 2020

Contact number: 076-***-****

Contact Person: Mooketsi Sere (Call Centre Manager

Name of Employer: JD Group

Position: Customer Resolution Consultant

Duties: Assisting clients with clients’ accounts queries, statements, paid up letter and

Settlement letters.

Personal Achievements

School Representative

Marital Award for Netball

Academic Award



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