Bpo Branch Manager
Resume:
RESUME
R.SANGEETHA
First Street Sourashtra Nagar, Choolaimedu, Chennai-600094 Email: adl0du@r.postjobfree.com
Mob: +91-956*******
STATEMENT OF PURPOSE
To maximize my professional skills in your dynamic and strong workplace, utilizing my knowledge and skills for the fulfillment of organizational goals in the best possible way
WORK HISTORY
Deputy Branch Manager at Future Generali Total Insurance from March 2019 till Dec 2019.
Manager in Kalpa Druma from April 2017 till March 2019
Manage recruiting, training, supervising and appraising staff
dealing with customer queries and complaints
maximizing profitability and setting/meeting sales targets
preparing promotional materials and displays
Generate new leads –Concierge team
Follow up on social media clients
Manager Business Development in Azidus Laboratories Limited from March 2016 till November 2016.
Senior Customer Service Executive in HCL Technologies from November 2014 to Till Feb 2016
Second in command of the team, Managing the team effectively to ensure achievement of target and performance
Conveying the client requirements to the team with regards to the process
Attend to Customer Emails on TAT
Analyze the call trend and plan resource accordingly
Attend Escalations Calls both inbound and outbound
Generate report on Data and reports as per Team Leader’s requirements
Attending escalation calls apart from normal calls.
On time feedback to the callers
Mentoring the new employees in the voice process
Achieving daily, weekly and monthly targets specified by the process.
Notable Contribution in HCL
Trained VOLVO TEAM in HCL Bangalore on Communication, Telephone and Email Etiquettes
Trained Western Union Team on communication and sales,
Trained the team on usage of excel to maintain the productivity
Senior Process Executive in Cognizant Technology, Chennai
Senior Technical Service Executive in Sutherland Global Services, Chennai
Senior Customer Support Associate in Dell International Services India Pvt Ltd, Bangalore
Physiotherapist in Apollo Hospital, Chennai
Lecturer in Tamilnadu College of Physiotherapy, Chennai
CAREER SUMMARY
Manager Business Development –managing customer queries via calls and email and also by meeting in person (onsite)
5plus years’ experience in BPO, Worked for leading companies like HCL, Cognizant, Sutherland and Dell etc.
3+ month experience in Team management
Worked in both Technical & Non - technical process
Voice Process-Inbound and Outbound Calls
Transaction-Emails, Chats
Served as SME,Trainer and Manager
Achievements
Achieved CSAT Award for three consecutive months in Dell Technology
Best performer award in Dell Bangalore
Topper in cross sales for consecutive 6 months in Sutherland Global Services
Best Caller award in Cognizant, Chennai
Academic Background
Course
Name of the organization
Msc ( Psychology)
Madras University
BPT(Physiotherapy)
Tamilnadu College of Physiotherapy
HSC
Fatima Matriculation Higher Secondary School
SSLC
Arputaraj Matriculation School
My Competencies
Strong oral and written communication
Good interpersonal abilities
Quick learner
Presentation skills
Result oriented
Sound judgment Ability to persuade the people.
Ability to produce the best result in pressure situation
Training Attended
Knowledge of voice modulation from Dell
Accent Neutralization from Cognizant
Communication skills from HCL
Voice process training from HCL
Leadership training
Personal Details
Languages Known : Hindi,English,Malyalam,Telugu,Kannada,Tamil
Date of Birth : 01-03-1980
Nationality : INDIAN
Passport Status : Yes (J9432507)
Marital Status : Married
Yours Truly
(R.Sangeetha)
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