LARRY E. ENCOMIENDA

***** ******** ******** ********* ************ Pasig City

093*-******* adl097@r.postjobfree.com

CAREER OBJECTIVE:

“To succeed in a demanding environment where I

can apply and enhance my knowledge and

proficiency obtained through formal education

and work experience.”

EDUCATIONAL

B A C K G R O U N D

RECOGNITIONS

A C H I E V E M E N T S

WORK

E X P E R I E N C E

COLLEGE OF SAINT JOHN PAUL II ARTS & SCIENCES

Bachelor of Science in Entrepreneurship Major In Business Financial Accounting Mercedez Bldg., Ortigas Ave. Ext., Cainta, 1900 Rizal Batch 2018

TAYTAY NATIONAL HIGH SCHOOL

Bernardino Compound, Taytay Rizal Batch 2011

BOARDWALK SCHOLAR

Board Sharementors Scholarship Program April 2016- March 2017

Loyalty and Leadership Award

College of Saint John Paull II- May 12 2018

Journalist Award-Editor in Chief “Crossroads”

College of Saint John Paull II- May 12 2018

CUSTOMER SERVICE REPRESENTATIVE/PART TIME PROJECT

DATAMATICS Jan 2021- April 2021/ 3rd Floor, Rockwell Business Center Tower 1, 1604 Ortigas Ave, Pasig, Metro Manila

Handle two (2) Accounts, Financial, billing which is Greendot/Walmart and Sales Accounts which is FTD/Pro Flowers Account

I Daily use applications tools avaya, UJet, apollo, salesforce for FTD/Greendot/Walmart/Intuit Turbo.

Also I was Process a customer payments, accounts adjustments and customer Refunds, inquiries and concern where appropriate

I Keep track of all incoming FTD and Bloomnet orders, filing by sequence number and making sure none are missing.

I conduct answering inbound/outbound calls, emails and quickly solve customer concerns

Daily report to the driver tools

I perform various duties while on the tasks/calls

ACCOUNTS SPECIALIST – INTEVALUE SERVICES INC. Aug 2018- Dec. 2020 10F RCBC, Plaza Yuchengco Tower 1, Ayala corner. Sen. Gil Puyat Ave., Bel-Air, Makati City

Accomplishing daily shift report

Daily tracking Accounts of the customer/Phone Banking

Ensure that transfer of funds to specific account is accurate.

Check and verify the account name, account number and important details

Update and document all payout bank account records

Validate player bank Account

Responsible for monitoring every single transaction and keep contact with the responsible group

COLLECTION SPECIALIST - OJT/ PART-TIME

BRANCH TEN LEGAL DEPARTMENT April 2015- December 2017 ECRDC Condo, Barangka Drive, corner Talumpong Street, Mandaluyong, 1550 Metro Manila

Monitors different accounts who have outstanding balance

Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency

Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstandingdebt

Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit

Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.

SEMINAR/TRAINING

A T T E N D E D

SKILLS

ANDROID 4.0 PROGRAMMING IN JAVA

Skillzcafe Learning Solutions Pvt. Ltd. - CIN:U80903HR2020PTC084977 Attended via Zoom- (January 2021)

DATA SCIENCE

Skillzcafe Learning Solutions Pvt. Ltd. - CIN:U80903HR2020PTC085977 Attended via Zoom- (January 2021)

JAVA MULTITHREADING

Skillzcafe Learning Solutions Pvt. Ltd. - CIN:U80903HR2020PTC086977 Attended via Zoom (January 2021)

TEFL CERTIFICATION

Professional Development Institute Cert No. 15330483PE Attended via Zoom/Webex (January 2021)

ELECTRONICAL INSTALL AND CONFIGURE

eTESDA Division/NITESD Cert: CE7ZcPSS5H

Attended via Online Zoom/Tesda - (April 2021)

C O M P E T E N C I E S

Knowledgeable in written and verbal communication skills

Able to finish assigned tasks before deadline with remarkable outputs.

Has a competency in using SAP Fico, Avaya, Salesforce, CRM, CMS, Ujhet, Intech Tools, RTX, Zoho

MS Access, Excel, Word, Power point, Publisher, Adobe Photoshop

Highly organized and efficient

Ability to work independently or as a part of a team

Highly flexible in any kind or work and can handle work under pressure. CHARACTER

R E F E R E N C E S

RUTH CORDERO BranchTen Legal Dept.-Owner Verde Oro East Plaza, Manila East Road, Taytay Rizal 213-0098

HARRY LAGAT

DATAMATICS/Quality Analyst Team Leader 091******** MARIA SHEILA TEMPLONUEVO

Intevalue Services Inc.- Quality Analyst 095********

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