NICO

PRETORIUS

083-***-****

adl087@r.postjobfree.com

PERSONAL DETAILS

Nationality:

South African

Residential Area:

George

Languages:

English and Afrikaans

Drivers’ License:

Code B

AREAS OF EXPERTISE

ü Business Operations

ü Customer Service

ü Staff Management

ü Store Management

ü Shift Management

ü Stock Control

ü Team Leadership

ü Supervision

ü Training

ü Sales

ü Product Knowledge

ü Occupational Health and Safety

ü Risk Assessments

EDUCATIONAL DETAILS

2005

Grade 12 National Senior Certificate,

Outeniqua High School, George

PROFESSIONAL SUMMARY

I am an accomplished, knowledgeable and versatile Senior Operations Management Professional, offering extensive experience in the FMCG Sector. My credentials include a NEBOSH International General Certificate in Occupational Health and Safety. I leverage strong communication, interpersonal, analytical thinking and leadership skills to effectively resolve problems and provide superior service. I am comfortable working in fast-paced, target-driven environments as part of a team or on an individual basis. I possess the ability to take initiative and manage time effectively. My diverse set of skills also covers excellent reporting, planning and organising. I consider myself a dedicated and results orientated individual, who always strives to deliver more than expected. I am known for building strong working relationships and I am committed to be a confident and respected member in my environment. CAREER HISTORY

May 2014 to January 2020

Operations Consultant, McDonalds, George

Responsibilities’:

• Managing of two franchise operations

• Implementing Health and Safety systems for the team.

• Appointing and training of team and team leaders

(Human Resources).

• Resolving in-franchise HR matters.

• Managing total of 70+ team members and leaders.

• Daily, Weekly, Monthly and Annual target projecting

(PNL).

• Cost effective stock ordering.

• Daily, weekly and monthly stock control (stock take) to manage deviations on stock losses

• Completion of Bi-Annual and Annual Performance

• Reviews on team.

• Planning and implementing of marketing and sales programs per McDonald's standards.

• Management and effective resolutions to customer complaints.

COURSES & TRAINING

2021

Occupational Health and Safety,

NEBOSH

2020

Managing Safely Course, (Institution of

Occupational Safety and Health, SHEilds

Ltd.

2020

Covid-19 Workplace preparedness

Health, Safety and Claims

Management, South African Labour

Guide

2020

IOSH Managing Safely, SHEilds Pty Ltd

2019

Business Leadership Practice,

McDonald's Hamburger University

2009

Restaurant Leadership Practices,

McDonald's Hamburger University

2009

Effective Management Practices,

McDonald's Hamburger University

2008

Advanced Shift Management,

McDonald's

Hamburger University

2008

Management Development

Programme, McDonald's Hamburger

University

2008

Applied Equipment Course, McDonald's

Hamburger University

2007

Basic Shift Management, McDonald's

Hamburger University

May 2008 to May 2014

Senior Store Manager, McDonalds, George and Mossel Bay Responsibilities:

• Overseeing senior store management within 2

• George branches.

• Opened Mossel Bay store in 2011

• Appointing and training of team and team leaders

• (Human Resources) within George branches.

• Training of new team members for Mossel Bay branch before grand opening (2011).

• Implementing Health and Safety systems for the team.

• Resolving in-franchise HR matters with assistance of owner.

• Managing total of 70+ team members and leaders.

• Daily, Weekly, Monthly and Annual target projecting

(PNL).

• Cost effective stock ordering.

• Daily, weekly and monthly stock control (stock take) to

• manage deviations on stock losses

• Completion of Annual Performance Reviews on team.

• Managing and maintaining service quality and speed.

• Planning and implementing of marketing and sales programs per McDonald's standards.

• Management and effective resolutions to customer complaints.

• Daily reporting to Franchise owner.

April 2006 to May 2008

Trainee Manager, McDonalds, George

Responsibilities:

• Managing and supervising fellow team members during shift(s).

• Following strict daily cash up procedures when handing over shifts.

• Daily stocktakes.

• Adhering to strict customer service standards of Franchise.

• Receiving, handling and escalating customer complaints during shift.

• Completion of maintenance duties as prescribed by maintenance calendar.

November 2004 to April 2006

Stock Receiving and Foreman, Pick ‘n Pay, George

Responsibilities:

• Receiving and capturing of stock from suppliers.

• General layout and stock control of stockroom(s).

• Implement and maintain effective stock rotation on floor. REFERENCES

Will gladly furnish personal and professional references on request

Contact this candidate