Admin Coordinator

YEWANDE QUADRI

*** ******* ******, ***** ****,

Toronto, Ontario

E-mail: *********@*****.***

Phone: 437-***-****

A young, hardworking, diligent energetic and dynamic and motivated Personal Support Worker with over 5 years of experience, determined to affect lives in this generation through service. I have empathy and I understand the acts governing the confidentiality of Service Users data/record/information. I am a friendly and caring person coupled with an understanding and respect of Service Users from all background, I also understand and observe independence and privacy of individuals. I have the ability to multitask, work independently and with a team.

Professional Profile:

Ability to communicate effectively, time management, flexibility, adaptability, organizational skills, effective team work, initiative and ability to manage own time, pro-active, technology savvy, professionalism, patience and a people-first attitude and problem solving skills.

Career Summary

2020- 2021 Bayshore Homehealth, Toronto, Canada

Position:

Roles/Contributions:

Providing practical support including family support, mental health support and community support for vulnerable people and their families, such as helping with household task, personal care and paper work.

Supporting and monitoring healthcare needs, including administering medication and temperature checks. Supporting them to pursue interests and hobbies.

Helping with meal preparation, household chores, admin and filling the Mars Sheet, managing finances, accessing community facilities such as shopping, meeting friends, visiting the doctor on appointment or during an emergency

Working with other professionals such as doctors, therapist to ensure consistency of support

Becoming a role model and companion to the individual and uncovering shared interests, such as hobbies and outings.

Understanding communication needs and adapting your communication to each individuals by sounds, tones and body languages.

Support learning new skills and gaining employment

Teaching life skills such as budgeting, social interactio

2012-2015 H1 Healthcare, Aberdeen, Scotland, United Kingdom

Position: Client Service Coordinator

Roles/Contribution:

Answering telephone calls and responding promptly to emails, evaluate clients’ needs to provide exceptional customer services by responding and resolving concerns.

Collaborate with case managers, sponsor, and government personnel to provide reports and necessary documentations.

Update clients and field employees through initial and ongoing schedules, while completing data entry and maintaining correct scheduling documentation.

Participate in quality activities and improvement initiatives to enhance process improvement.

Perfectly match care givers with clients within a given time frame.

Successfully ensure client satisfaction by attending to needs and resolving conflicts between care givers and clients.

Maintaining client relationship through telephone, email or face to face

On boarding new clients and off-boarding clients that no longer require services.

Forwarding customer request to appropriate personnel

Offering technical assistance to customers

Maintaining confidentiality and clients records and attention to detail.

Education

2013 Masters, University of Aberdeen, Scotland, United Kingdom

2009 Obafemi Awolowo University, Ile-Ife,Osun State, Nigeria

Bachelor’s degree

Certificates

Personal Support Worker Certificate

First Aid and CPR

Behavioral Management Certificate

Safe Management Certificate

Medication Certificate

Skills

Proficiency in the use of various computer applications (MS Office, Adobe, Excel & Internet Applications)

Strong team-player and ability to lead others efficiently

Self-motivated and able to multi-skill in a fast-paced environment and ability to speak and write good English.

Hobbies

Reading, Writing, Travelling, Meeting, interacting and caring for people.

Referees

Available on Request.

Contact this candidate