Juliet F. Raquedan
Assistant Retail Specialist with more than five years of progressive
management experience in developing highly productive sales driven teams focused on achieving ambitious sales and revenue goals. Expertise in customer service, P&L management and successfully managing all aspects of retail operations, merchandising, cashiering management, inventory control and implementing store and company programs and directives. Experience Contact
DIGITEL MOBILE PHILIPPINES INC
Assistant Retail Specialist - November 2019 – February 2021
Provided efficient support to Store Manager in overseeing the day- to-day operations to ensure efficient and productive business workflow.
In charge of managing store resources, monitoring of stock levels and cash management.
Performed screening, validation, and approval of in-store postpaid applications in compliance with company policies and procedures.
Planned and oversee in-store promotional and trade marketing events in collaboration with marketing departments.
Developed plans to increase revenue through direct sales techniques, cold calling, and business marketing visits.
Assisted customer relation officers in customer negotiations for all complex sales and aftersales transactions.
Gauge store performance by monitoring daily, monthly, and quarterly sales performance.
Branch Officer - June 2016 – October 2019
Accountable for managing, handling and safekeeping of all retail stocks to determine inventory levels anticipating customer demand.
Ensure proper accountability upon delivery, releasing and pull-out of items in accordance with policies and procedures.
Validated and reconcile all inventory reports to ensure completeness, accuracy, and timely submission.
Handled administrative aspects of the in-store and field sales. Customer Relation Officer - June 2010 – May 2016
Responsible of handling sales and aftersales process in the store, carefully ensuring that all processes are in line with established policies and procedures of the company.
Handled customer complaints, provided appropriate solutions and alternatives, escalated correction, and adjustment to ensure resolution and customer satisfaction.
Receives cash, check, debit cards and other payment forms from customers.
SPI GLOBAL SOLUTIONS
Document Analyst - July 2006 – April 2010
Responsible for pre-editing, analyzing, proofreading, and modifying layout of manuscripts according to job specifications and standards.
4537 5th Street, Santo Nino,
• Customer Oriented
• Sales Experience/Leadership
• Attention to detail
• People Management
Awards & Recognitions
• Customer Service Extra Mile
• Top Customer Relation Officer
• Best in Cashiering Management
• Eagle Awardee Inventory
Bachelor of Arts in Social Science
Central Luzon State University
2002 – 2006