Sign in

Receptionist Front Desk

Chicago, IL
April 28, 2021

Contact this candidate


karla alba

Chicago, IL


Authorized to work in the US for any employer

Work Experience

Data review specialist

Family Guidance Centers, Inc. - Chicago, IL

December 2020 to Present

• Reviewing GPRA admissions or discharges submitted from contracted Hospitals

• Updating spreadsheets regarding multiple state grants such as RSC, A-MAT, and Warm Hospital Hand- offs.

• Uploading documents such as admissions, discharges, and enrollments into SAMMS system

• Assisting data grant manager preparing for meetings with grant employees

• Creating spreadsheets in TEAMS system for hospital counselors Dental Receptionist

West Town Dental - Chicago, IL

June 2019 to July 2020

• Answering multiple phone lines to schedule dental appointments

• verifying multiple insurances, and creating dental insurance breakdowns

• scheduling various appointments with multiple doctors in Patterson software

• answering questions patients may have regarding dental work or insurance information

• updating patients information in Patterson system

• Data entry regarding patient information, and dental treatment

• Posting Insurance payments on patients charts, and daily payment sheets

• Updating payment sheet with any credit, cash, check, and care credit payments Associate Trainer

Panera Bread - Chicago, IL

February 2018 to June 2019

• Training new associates in front of store, barista, or line operations

• Giving back correct change within cash payments

• Creating customer relationships when entering store

• Problem solving when food order is incorrect, or food order is missing items

• Handling over the phone take out orders in system

• Handling food preparation in mornings

Front Desk Receptionist

Mario Tricoci Hair Salons & Day Spas - Palatine, IL February 2017 to April 2018

• answer incoming calls to schedule appointments in salon

• Greeting guests when approaching salon

• Assisting guests with creating future appointments for hair care, or nail appointments

• Ensure customer is happy with service while payment is being handled

• Handling opening duties such as making sure nail station, massage, hair color station, and hair stylist station are prepared before guest arrive.

• Ensure customer receives correct change from charged services. Lead Shift Supervisor

Road Runner Sports - Kildeer, IL

January 2017 to April 2018

• Oversee employees selling techniques when they are assisting with customers.

• Answer any questions customers may have regarding store products such as memberships, and sales.

• Training new employees to ensure selling techniques are used correctly.

• Managing keeping track of the stores daily Kpi’s to ensure the store is on track to reach daily KPI

• Ensuring opening and closing store duties are being fulfilled daily

• Managing data tracking for inventory once shipments are received in store. Life Insurance Agent

American Income Life

May 2016 to August 2017

• Provide knowledge of life insurance to union workers as well as referrals.

• Make life insurance easy to understand . Answer any questions they may have.

• As well provide knowledge of the different terms surrounding life insurance Server

California Pizza Kitchen

August 2016 to July 2017

• Greeting guests inside restaurant establishment

• Taking guests order, and repeating order back to guest to ensure correct food item is received

• Hand the correct amount of cash back within each cash transaction

• keeping area clean to ensure next guest is met with restaurant standards

• assist guest with any complaints or concerns they may have concerning menu items, or allergies Sales Associate

Charlotte Russe, Inc

July 2016 to January 2017

• Zoning departments while customers are in store to ensure customer satisfaction

• Keeping the store clean from any garbage around clothing items

• Help customers with any questions they may have regarding clothing or accessories.

• Managing cash handling when on register to give back proper change to client

• Daily close out and count registers to ensure cash is the same as the daily close out sheet.

• Managing inventory count for new clothing and accessories. Server/Hostess

Fox and Hound Pub and Grille

January 2016 to December 2016

• Greet and seat guests once in restaurant establishment

• go over any questions or concerns guests may have of the food or beverage menu

• Managing answering phone calls for take out orders

• Assisting serves or hosts to run meals to correct table.

• Completing side work at the end of each shift to ensure next morning shift items are stocked

• Remembering items from food, and beverage menus. Education

Bachelor's in Criminal justice

National Louis University - Chicago, IL

January 2016 to Present

Associate in Criminal Justice

Harper College


• Communications (5 years)

• Sales (5 years)

• Leadership Development (3 years)

• Employee Relations (5 years)

• Languages (5 years)

• Problem Resolution (5 years)

• Bilingual (5 years)

• Scheduling (1 year)

• Receptionist (1 year)

• Retail Sales (5 years)

• Eaglesoft (1 year)

• Customer Service

• Typing

• Dental Receptionist

• Administrative Support (2 years)

• Data Entry (2 years)

• Data Analysis Skills (1 year)

Certifications and Licenses


ServSafe Alcohol

food handler certificate

Additional Information

Fluent in Spanish and English

Contact this candidate