karla alba

Chicago, IL

adl06x@r.postjobfree.com

773-***-****

Authorized to work in the US for any employer

Work Experience

Data review specialist

Family Guidance Centers, Inc. - Chicago, IL

December 2020 to Present

• Reviewing GPRA admissions or discharges submitted from contracted Hospitals

• Updating spreadsheets regarding multiple state grants such as RSC, A-MAT, and Warm Hospital Hand- offs.

• Uploading documents such as admissions, discharges, and enrollments into SAMMS system

• Assisting data grant manager preparing for meetings with grant employees

• Creating spreadsheets in TEAMS system for hospital counselors Dental Receptionist

West Town Dental - Chicago, IL

June 2019 to July 2020

• Answering multiple phone lines to schedule dental appointments

• verifying multiple insurances, and creating dental insurance breakdowns

• scheduling various appointments with multiple doctors in Patterson software

• answering questions patients may have regarding dental work or insurance information

• updating patients information in Patterson system

• Data entry regarding patient information, and dental treatment

• Posting Insurance payments on patients charts, and daily payment sheets

• Updating payment sheet with any credit, cash, check, and care credit payments Associate Trainer

Panera Bread - Chicago, IL

February 2018 to June 2019

• Training new associates in front of store, barista, or line operations

• Giving back correct change within cash payments

• Creating customer relationships when entering store

• Problem solving when food order is incorrect, or food order is missing items

• Handling over the phone take out orders in system

• Handling food preparation in mornings

Front Desk Receptionist

Mario Tricoci Hair Salons & Day Spas - Palatine, IL February 2017 to April 2018

• answer incoming calls to schedule appointments in salon

• Greeting guests when approaching salon

• Assisting guests with creating future appointments for hair care, or nail appointments

• Ensure customer is happy with service while payment is being handled

• Handling opening duties such as making sure nail station, massage, hair color station, and hair stylist station are prepared before guest arrive.

• Ensure customer receives correct change from charged services. Lead Shift Supervisor

Road Runner Sports - Kildeer, IL

January 2017 to April 2018

• Oversee employees selling techniques when they are assisting with customers.

• Answer any questions customers may have regarding store products such as memberships, and sales.

• Training new employees to ensure selling techniques are used correctly.

• Managing keeping track of the stores daily Kpi’s to ensure the store is on track to reach daily KPI

• Ensuring opening and closing store duties are being fulfilled daily

• Managing data tracking for inventory once shipments are received in store. Life Insurance Agent

American Income Life

May 2016 to August 2017

• Provide knowledge of life insurance to union workers as well as referrals.

• Make life insurance easy to understand . Answer any questions they may have.

• As well provide knowledge of the different terms surrounding life insurance Server

California Pizza Kitchen

August 2016 to July 2017

• Greeting guests inside restaurant establishment

• Taking guests order, and repeating order back to guest to ensure correct food item is received

• Hand the correct amount of cash back within each cash transaction

• keeping area clean to ensure next guest is met with restaurant standards

• assist guest with any complaints or concerns they may have concerning menu items, or allergies Sales Associate

Charlotte Russe, Inc

July 2016 to January 2017

• Zoning departments while customers are in store to ensure customer satisfaction

• Keeping the store clean from any garbage around clothing items

• Help customers with any questions they may have regarding clothing or accessories.

• Managing cash handling when on register to give back proper change to client

• Daily close out and count registers to ensure cash is the same as the daily close out sheet.

• Managing inventory count for new clothing and accessories. Server/Hostess

Fox and Hound Pub and Grille

January 2016 to December 2016

• Greet and seat guests once in restaurant establishment

• go over any questions or concerns guests may have of the food or beverage menu

• Managing answering phone calls for take out orders

• Assisting serves or hosts to run meals to correct table.

• Completing side work at the end of each shift to ensure next morning shift items are stocked

• Remembering items from food, and beverage menus. Education

Bachelor's in Criminal justice

National Louis University - Chicago, IL

January 2016 to Present

Associate in Criminal Justice

Harper College

Skills

• Communications (5 years)

• Sales (5 years)

• Leadership Development (3 years)

• Employee Relations (5 years)

• Languages (5 years)

• Problem Resolution (5 years)

• Bilingual (5 years)

• Scheduling (1 year)

• Receptionist (1 year)

• Retail Sales (5 years)

• Eaglesoft (1 year)

• Customer Service

• Typing

• Dental Receptionist

• Administrative Support (2 years)

• Data Entry (2 years)

• Data Analysis Skills (1 year)

Certifications and Licenses

ServSafe

ServSafe Alcohol

food handler certificate

Additional Information

Fluent in Spanish and English

Contact this candidate