AISHA N. WILLIAMS, MHA, BSN, RN, FACHE

Phone: 770-***-**** · Email: adl03c@r.postjobfree.com

PERSONAL STATEMENT

Well-versed leader with expertise in health system strategy and operations, population health management and program development as well as physician and community partnership. Enjoys shaping health systems to positively influence the experience of patients and communities and is described by colleagues as "consistently demonstrating insightful leadership, innovation and solid communication that led to trust, growth and excellence." EXPERIENCE

2017 – Present WellStar Health System, Marietta, GA Corporate Director, Diabetes Services

Executive lead for diabetes population health across hospitals, physician enterprise and care continuum. Reports to Vice President (VP) of Care Coordination and Population Health.

Leads system-wide initiatives involving clinical standardization; care optimization; capital and technology; and policies and procedures related to diabetes practice.

• Led Epic EHR transition related to diabetes practice for 6 new hospitals.

• Introduced and manages glycemic management dashboard to address LOS, hypoglycemia, hyperglycemia and basal bolus utilization.

• Partnered in insulin-dosing technology expansion to reduce LOS.

Oversees development and execution of diabetes education, glycemic management support and professional advancement strategies/programs that are aligned with disease-specific accreditation and standards of care.

• Nationally-recognized multi-site outpatient diabetes self-management education and support programs with stellar performance and outcomes to include 1.7 percentage point A1C reduction at 3-6 months and sustained at 6-12 months post-education, 99% patient satisfaction, 94% documentation compliance and TJC recognition (March 2020).

• Multi-hospital inpatient diabetes education and glycemic management support programs providing 11,000 interventions annually and reduced readmissions.

• Successfully launched virtual visits and support groups during Covid-19.

• Instituted Nursing and GME professional development initiatives.

Increased Culture of Safety Survey results to 96% in 2019.

Advanced Great Place to Work Survey (team member trust and engagement) to 100% in 2019 compared to 83% in 2018.

2012 – 2017 Sharecare (formerly Healthways) / Bon Secours Richmond Health System, Richmond, VA Health System Director, Diabetes Services

Executive oversight for diabetes health across 4 acute hospitals. Reported to Sharecare VP and Bon Secours Chief Executive Officer (CEO).

Directed a comprehensive inpatient program with evidenced-based interventions that reduced average length of stay for patients with diabetes resulting in a cost savings of $45M (2012-2015).

Led an ADA recognized outpatient program with exceptional key constituent satisfaction (exceeds 90% satisfied) and an average hemoglobin A1C improvement rate of 15%.

Established key relationships and executed business plans in partnership with health system executives to ensure service line roadmap, continued strategic alignment and trusted partnership, resulting in successful contract renewal.

Strategically initiated marketing as well as community education and outreach which led to 62% outpatient volume growth.

Effectively drove staff engagement and clinical expertise as evidenced by 93rd percentile Gallup employee engagement and 100% of clinicians became Certified Diabetes Educators.

Chaired Bon Secours Richmond ADA and Juvenile Diabetes Research Foundation Walk Campaign thereby fundraising $50K annually (2012-2015).

AISHA N. WILLIAMS P A G E 2 O F 5

2009 – 2011 Novant Health, Presbyterian Pulmonary and Critical Care, Charlotte, NC Practice Administrator (2011)

Executive responsible for strategic, operational and financial performance of a pulmonary and critical care practice comprised of 3 locations and 45 FTEs to include 19 providers. Reported to Executive Committee.

Increased practice volume by 10% over budget and 8% over prior year.

Hardwired patient satisfaction initiatives to exceed corporate goal and prior year performance.

Successfully led Epic EHR adoption to include provider and staff education and training across 3 locations.

Reduced overtime expense by 60% over prior year. Novant Health, Brunswick Community Hospital, Supply, NC Director, Professional Ancillary Services (2009 – 2010) Member of Senior Management responsible for strategic, operational and financial performance of 60- bed medical center comprised of two campuses. Reported to Chief Operating Officer (COO) and Ambulatory Market Senior Director.

Directed operations of Cardiopulmonary (e.g. Cardiovascular and Respiratory), Imaging (e.g. CT, MRI, Mammography, Nuclear Medicine, Special Procedures, Ultrasound and X-ray), Laboratory, Pharmacy and Rehabilitation (e.g. Physical, Speech, Cardiac and Pulmonary Rehab) Services located on two campuses. Equivalent to five direct reports, five medical directors/chairs and 91 FTEs.

• Aligned with Laboratory team to improve College of American Pathologists (CAP) compliance by 63% over previous survey.

• Partnered with Imaging team to increase patient satisfaction by 57% over prior year.

• Led Imaging Film Digitization initiative that resulted in improved turnaround time, key constituent satisfaction and an annual cost savings of $120K.

• Directed Medical Staff transition to a Corporate Pharmacy and Therapeutics Committee structure to improve patient safety, formulary and inventory management and sourcing savings opportunities.

Oversaw Ancillary Services transition and $6M capital equipment acquisition to 74-bed replacement hospital.

Co-led Financial Performance Council, which oversaw the implementation of revenue enhancement, expense reduction and patient throughput initiatives. 2003 – 2009 HCA, Corporate, Nashville, TN

Associate Chief Operating Officer (2008 – 2009)

Executed HCA Promise Fund to encourage higher education and careers in healthcare for children of HCA employees. Equivalent to 150 recipients and $1M annual distribution. HCA, Northside Hospital and Tampa Bay Heart Institute, St. Petersburg, FL Associate Chief Operating Officer and Ethics and Compliance Officer (2007 – 2008) Member of Executive Management responsible for strategic, operational and financial performance of a 288-bed medical center. Reported to COO.

Led Laboratory, Pharmacy, Respiratory, Food/Nutrition, Patient Transport and Patient Advocacy/Volunteer Services. Equivalent to five direct reports, three medical directors/chairs and 119 FTEs.

Oversaw Ethics and Compliance Program to include providing staff education and training in accordance with HCA Corporate Integrity Agreement.

Led Medication Management operational and patient safety initiatives. HCA, Wesley Medical Center, Wichita, KS

Associate Chief Operating Officer (2005 – 2007)

Core member of Executive Management responsible for strategic, operational and financial performance of a 760-bed level I trauma and academic medical center comprised of two campuses. Reported to CEO and COO.

AISHA N. WILLIAMS P A G E 3 O F 5

Executive lead for Rehabilitation (e.g. Audiology/Speech, Physical, Occupational and Neurodiagnostic/Sleep Lab), Communications, Guest/Volunteer and Support Services (e.g. Environmental, Food/Nutrition and Laundry) operations. Equivalent to four direct reports, one medical director, 218 FTEs, and $27M operating budget.

• Interim Director of Rehabilitation resulting in volume growth of 11% and productivity improvement of 16% over prior year.

• Advanced Sleep Lab business by 50% over prior year.

• Reorganized leadership and renegotiated contract in Support Services to improve key constituent satisfaction and regulatory compliance.

• Outsourced Laundry (over 4M delivered pounds annually) to improve efficiency and key constituent satisfaction.

• Enhanced physician satisfaction through innovative dining options and presentation.

• Decreased interpretation expense by 19% over prior year.

• Reduced Communications overtime expense by 73% over prior year.

Co-led $43M Neonatal Intensive Care Unit, Surgical Suite and Medical/Surgical Unit and $14.5M satellite Emergency Department design and construction projects.

Successfully secured $13M cardiovascular and electrophysiology lab and $8M radiation oncology equipment replacement capital.

Led tobacco-free campus initiative across seven facilities and partnered with Kansas Hospital Association, Sedgwick County Medical Society and competitors to drive a tobacco-free healthcare community.

HCA/HealthONE, The Medical Center of Aurora, Aurora, CO Associate Chief Operating Officer (2005)

Member of Executive Management responsible for strategic, operational and financial performance of a 346-bed level II trauma center comprised of three campuses. Reported to Continental Division President, CEO and COO.

Executive lead for Environmental, Food/Nutrition, Linen, Plant Operations, Safety, Security and Valet operations. Equivalent to three direct reports, 164 FTEs and $13M operating budget.

• Improved employee satisfaction in Environmental and Food/Nutrition by 11% and 4% respectively.

• Introduced valet and shuttle services that resulted in a 13% cost reduction and enhanced customer service.

• Conducted an in-depth analysis of Environmental and Food/Nutrition contracting practices within the Continental Division, which led to a division-level contracting strategy.

Executed $2.4M Interventional Radiology and $.5M generator expansion (14% under budget) projects.

Launched and co-chaired Diversity Service Excellence Team in which initiatives were implemented to attract a more diverse workforce and deliver culturally sensitive care. Administrative Fellow (2004 – 2005)

Executive for Environmental, Food/Nutrition, Linen and Facility Engineering operations. Equivalent to three direct reports, 128 FTEs and $9M operating budget.

• Renegotiated Environmental and Food/Nutrition management contract in conjunction with CFO and COO that resulted in cost savings of over $300K.

• Interim Director of Facility Engineering in which initiatives were instituted to control repairs and maintenance expenditures, limit vendor accessibility and improve employee satisfaction.

Executive lead for nursing orientation to ensure optimal productivity and patient safety. Equivalent to 17 departments.

Administrative Resident (2003 – 2004)

Project Lead for Continental Division RN orientation practices that led to cost savings of over $240K.

Co-Led Denver MSA market analysis and community health needs assessment for HealthONE Board of Governors.

Creatively led annual United Way Campaign by raising 53% over prior year and the most the organization had contributed to United Way.

AISHA N. WILLIAMS P A G E 4 O F 5

2002 – 2003 VCU Health System, Virginia Treatment Center for Children, Richmond, VA Registered Nurse

Charge and staff nurse on 12-bed acute and 30-bed residential pediatric psychiatry units, including supervising up to 10 FTEs.

1998 – 2001 P. J. Noble & Associates, Inc. (Management & Public Relations Consulting Firm), Columbia, SC Community Relations Associate

Designed and implemented community relations strategies to engage public involvement in heart health, planned airport expansion and teen pregnancy prevention initiatives in various communities. EDUCATION

2004 Virginia Commonwealth University, Medical College of Virginia Campus, Richmond, VA Master of Health Administration

*Received 2004 A. D. Williams Scholarship Award for 4.0 GPA 2001 University of South Carolina, Columbia, SC

Bachelor of Science in Nursing

LICENSURE AND CERTIFICATIONS

2019 – Present Fellow of the American College of Healthcare Executives (FACHE) 2017 – Present Registered Professional Nurse, Georgia Board of Nursing 2001 – 2019 Registered Nurse, Virginia Department of Health Professions Board of Nursing MEMBERSHIPS AND AFFILIATIONS

2021 – Present American Diabetes Association Georgia Community Leadership Board 2001 – Present American College of Healthcare Executives (ACHE)

*Received 2002 ACHE Albert W. Dent Award for academic performance 2001 – Present National Association of Health Services Executives (NAHSE)

*Received 2001 NAHSE Florence Gaynor Award for academic performance

*2020 Mentoring Program Mentor

2018 – 2019 Smyrna Elementary School Council and Foundation Board PRESENTATIONS AND BROADCAST APPEARANCES

Nov. 2016 “The Population Health Puzzle and Diabetes” Presenter American Hospital Association Solutions Signature Learning Series, National Webinar Oct. 2016 “Life, Love & Diabetes” Guest Speaker

CBS 6.2 and 6.3, Richmond, VA

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