682-***-****

adl02y@r.postjobfree.com

IAN SMITH

OBJECTIVE

A position with a company where an outgoing person with excellent interpersonal skills, training and managerial skills, and exceptional customer service skills would be an asset.

SKILLS

20 years of customer service and sales experience

Ability to hire and supervise staff including creating and implementing work schedules

Ability to prioritize and work independent of supervision to accomplish tasks

Experienced in diplomatic resolution of customer complaints and issues

Proficient with a variety of office equipment and computer programs including: Windows and Microsoft

Ability to operate a forklift

WORK HISTORY

BOBBY V’S, ARLINGTON, TX

Manager, October 2019 – Current

Responsible for creating weekly staff schedule

Increased sales

Trained staff

Customer service

Helped oversee opening/closing of restaurant

BUZZ BREWS, DALLAS, TX

Manager, June 2019 – October 2019

Responsible for creating weekly staff schedule

Increased sales

Trained staff

Customer service

Helped oversee opening/closing of restaurant

BEST WAY FURNITURE, DALLAS, TX

Manager, May 2019 – June 2019

Sales

Trained staff

Phone calls to collect payments

Customer service

Helped oversee opening/closing

POLLO REGIO, FORT WORTH, TX

Manager, January 2019 – May 2019

Responsible for creating weekly staff schedule

Trained staff including cashiers, cooks, and cutters

Customer service

Helped oversee opening/closing of restaurant

SOULMAN’S BBQ, HURST, TX

Manager, February 2018 – December 2018

Responsible for creating weekly staff schedule

Trained staff including cashiers, cooks, and cutters

Customer service

Set up and coordinated off premises catering events

Helped oversee opening/closing of restaurant

FUZZY’S TACOS, MANSFIELD/ROANOKE, TX

Manager, 2017-2018

Trained staff including cashiers and cooks

Set up and coordinated off premises catering events

Helped oversee opening/closing of restaurant

Ran 8% labor on all shifts

Increased sales to $5,000 per shift

Responsible for creating weekly staff schedule

CAFÉ BRAZIL, FORT WORTH AND DALLAS, TX

General Manager, July 2015 - 2016

Succeeded in building sales from $1,000 a day to over $3,000 after 3 months

Trained staff including cashiers, cooks, and customer service employees

Managed daily operations

RISCKY’S BBQ, FORT WORTH, TX

General Manager, April 2013 – August 2015

Succeeded in building sales from $1,500 a day to over $8,000 after 3 months

Trained staff including servers, cooks, bartenders, hosts

Responsible for creating weekly staff schedule

Managed daily operations

BUFFALO CANTINA, GRAND PRAIRIE, TX

General Manager, March 2012 – September 2012

Succeeded in building sales from $1,500 a day to over $4,000 within a month

Trained staff including cashiers, cooks, cutters, and counter service employees

Managed daily responsibilities of the restaurant

SPRING CREEK BARBEQUE, ARLINGTON, TX

Assistant General Manager, January 2011 – January 2012

Trained staff

Managed daily responsibilities of the restaurant

RUDY’S BAR-B-Q & COUNTRY STORE, DENTON AND ARLINGTON, TX

Assistant General Manager, April 2005 – January 2011

Trained staff including cashiers, cooks, cutters, and counter service employees

Customer service

Set up and coordinated off premises catering events

Helped oversee opening of restaurant

Ran 8% labor on all shifts

Increased sales to $5,000 per shift

PERFORMANCE PRINTING, DALLAS, TX

Machine Operator, February 2005 – April 2005

STANDARD REGISTER, LEWISVILLE, TX

Machine Operator, October 2003 – March 2005

Verified quality of cards before shipping

Scheduled shipping and receiving of orders

FIRST CASH ADVANCE, LEWISVILLE, THE COLONY, AND DENTON, TX

District Manager, July 2001 – September 2003

Scheduled and managed a team of 10 employees

Interviewed and hired employees

Performed area store audits

Served 45-75 customers daily

GOLDEN DISTRIBUTING COMPANY, LAKE DALLAS, TX

Operations Coordinator, May 1998 – February 2001

Documented and sent monthly reports

Prepared payroll for 35 employees

Interviewed and hired new employees

Inventoried wine in warehouse

Assisted sales representatives with customer orders

EDUCATION

NORTH CENTRAL TEXAS COLLEGE, 1992-1995

Computer Drafting and Engineering

NORTHWEST HIGH SCHOOL

Graduated May 1992

REFERENCES

AVAILABLE UPON REQUEST

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