Sales Customer
Resume:
HUMAIRA BINTA PRETTY
PROFILE
Working in financial industry Last 3
years. Studying in MSIT concentration
with Cyber Security. Have knowledge
about Cyber threats, common attack,
vulnerability, risk management,
Network technology, cryptography,
firewall, implementing policies to
mitigate risks, network defense, cloud
platform, cyber-crime and so on.
Eagerly to learn more about new
technology and tools. Intended to get
myself involve in IT industry specially in
cyber security platform.
CONTACT
PHONE:
EMAIL:
adkzyb@r.postjobfree.com
SKILL
• Analytical ability
• Communicating Up, Down,
and Across All Levels of the
Organization
• Knowledge about Intrusion
Prevention Systems and Tools
• Deep Understanding of Risk
Management.
• understanding Vulnerabilities
in Information Systems
• Information Technology
Knowledge
• Improving Security Efficiency
EDUCATION
University of the Potomac, Washington D.C
April 2020 - Current
Master of Science in Information Technology (MSIT) concentration with Cyber Security
Completed Courses
1. Network Defense and countermeasures (A-)
2. Technology Entrepreneurship (A)
3. Cyber Crime and Homeland Security (A)
4. Cloud Computing (A)
5. Executive Leadership.
National University
July 2013 – June 2017
Bachelor of Business Administration (BBA)
Major- Finance and Banking
CGPA: 3.59
WORK EXPERIENCE
United Bank-Assistant manager
December 2019–Current
• Keep up to date on Bank products and services to effectively provide financial solutions to customers.
• Met monthly branch and/or individual scorecard goals on a consistent basis.
• Work with Branch Manager in preparing and reviewing monthly Sales Associate scorecards
• Distribute marketing materials to customers and discuss the Bank’s products and services with customers.
• Verify signatures and account ownership as required. Exercises discretion, judgment, and initiative regarding transaction problems and inquiries
• Comply with all department and company policies, procedures, and security.
• Effectively profiles customers, opens accounts, and cross- sells appropriate Bank products and services.
• Take responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Knowledge about Firewall
and Data Encryption
Programs
• Performing Cyber and
Technical Threat Analyses
• Preventing Hacker Intrusion
• Problem-Solving
• Team Player.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards and protocols.
• Has knowledge and complies with Bank security and operating policies and procedures, as well as compliance regulations, including KYC, OFAC, CIP, and customer privacy policy.
• Adheres to cash differences/controllable losses policy.
• Maintain dual control on all vaults/safes containing cash/negotiables, if applicable
• May perform all phases of Sales Associate operations as needed.
• May serve as approval on branch transactions.
• As business needs arise, ability to perform in any capacity of the Branch to ensure Branch is properly staffed on a daily basis.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.
• Based on branch location within a market, will be required to promote/discuss consumer lending products with
customers within compliance of the Safe Act guidelines and United procedures.
• Based on branch location within a market, will be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required
United Bank- Universal banker
January 2019–November 2019
Financial Sales Responsibilities
• Responsible for keeping current and being knowledgeable of all Bank’s products and services to communicate to new and existing clients.
• Maintains customer information on those expressing interest in future financial discussions and of pertinent customer information including notations about future events that may involve need of financial
services/products.
• Proactively contacts customers to present pre-approved offers for financial products/services or to offer a general financial overview and schedules customer meeting to conduct a structured financial review to obtain
understanding of their financial situation.
• Based on customer’s needs, makes recommendations on services/products that would assist customer in meeting their needs. Create customer loyalty and grow customer through a differentiated customer experience. Educate customers on options for managing financial transactions by leveraging technology, tool and resources.
• Communicate clearly and accurately to customer of financial products/services including benefits, requirements and any associated fees or costs associated with
product/service.
• Identify and refer when appropriate to a customer to another Bank associate or department to discuss certain financial products/services.
Operational/Regulatory/Security Responsibilities:
• Participates in daily operations of the Branch which may include transaction servicing on the platform or in the sales associate area.
• Comply with all department and company policies, procedures, and overall security.
• Notifies appropriate Bank staff when a situation poses potential risk or when a customer demonstrates suspicious behavior.
• Work closely with other departments as necessary to troubleshoot and resolve customer situations.
• Contributes to the responsibility of meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Determine when appropriate to make policy exceptions within established guidelines (e.g., fee waivers, funds availability) in order to maintain positive customer relations.
• May be responsible for branch opening/closing procedures.
• Contribute to the fulfillment of the Bank’s objectives and goals by performing as a team member in allocating and coordinating the workflow.
Bank of Asia-Bank Teller
February 2017– August 2018
• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler’s checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions;
ascertaining customers' needs; directing customers to a branch representative.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
Contact this candidate