Data Entry Mortgage
Resume:
Ms. Dorothy B. Sawyer
Denver CO 80238
Phone: 817-***-****
EDUCATION: High School Diploma, East High School- Denver, CO.
SKILLS:
Excellent customer service skills. Damage Estimate Calculations. Mortgage and Payoff Account Servicing. Escrow Analysis. Data Entry with High Accuracy. MS Office Proficient. Navigation of Multiple Software Applications. Express Empathy and Effective Communication Skills. Reliable and Dependable. Flexible and easily adapts to change.
EMPLOYMENT:
Randstad-Kaiser Permanente (Contract Assignment)
September 30, 2019- February 14, 2020
Administration Representative- DMC
Processed Medicare documents and enrolled members into the Data Cap System. Coded and batched mail. Scanned Documents and Processed incoming mail and returned mail.
National General Insurance (Contract Assignment)
December 5, 2018- July 9, 2019
Loss Drafts Representative
Responsible for performing loss draft and property damage requirements including, processing documents ordering and
reviewing inspections, working loss draft queues and evaluating exceptions. Support borrowers and contractors by
providing detailed information on how to process and to file a claim. De-escalated calls and processed complaints and handled disbursement of funds.
Colonial Savings- (Contract Assignment)
August 27, 2018-October 31, 2018
Release/ Pay Off Clerk
Processed and prepared mortgage payoff releases per policy/procedure and ensured documents were prepared within state and regulatory guidelines.
Identified and indexed mortgage documents in paper and electronic formats into loan servicing system and tracked missing documentation.
Corresponded with County Clerks for verification of instrument/recording documentation number and processed payoff documents for mail out. Performed multiple tasks meeting critical deadlines, while maintaining accuracy and quality.
Utilized Mortgage software programs.
Performed special projects as assigned.
Small Business Administration, Office of Disaster Assistance
October 29, 2017- February 2, 2018
Pre-Processing loans
Processed and provided technical, administrative, and clerical support. Received and download electronic files, sorted and proofread applications. Reviewed and entered home, business and economic injury loan and legal application information into electronic loan
processing system, Disaster Credit Management System database.
Composed electronic messages to communicate with the applicants regarding any missed filing requirements. Requested tax transcripts by forwarding the signed 8821 form to the IRS website.
Penny Mac Loan Services LLC
December 7, 2015- January 6, 2017
Customer Service
Working on the LAMP and MSP Mortgage Systems. Educated customers on mortgage loans, Escrow analysis, property taxes, delinquent taxes, etc.
Foreclosure and Collection projections and reserve requirements. Collections, Research, Bonus and Complaint analysis.
Assist customers with refinancing their mortgages.
Santander Consumer USA Mid Range
September 9, 2013- June 1, 2015
Manager Collection
Assist customers with making their monthly auto payments, made outbound calls using an auto dialer system. Made calls to assist customers with deferments and modifications, that included changing their due dates and lowering monthly payments.
Chase-Home Lending Mortgage Loans
May 1, 1999- April 20, 2012
Customer Assistance Escalation Specialist
Assist customers with processing Mortgage loans, Complaints, Researched Disputes, Reviewed Loan Modification Documents. Also provided verification of Loan Modifications, Denials or approvals.
Provided customers with options and assistance with financial issues, in regards to repayment plans, refinancing and foreclosures.
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