Office Manager
Resume:
ROSE L STOUT
*** *** ***** **. ************, TN *7643 423-***-**** Email: *******@*******.***
Seasoned healthcare leader with the ability to balance multiple projects and assignments in Healthcare facilities for strategic planning, financial budgeting and administrative execution for all Revenue Cycle enhancements. Hands on approach to leadership resulting in satisfaction for all PFS performing areas.
Engaging communicator, relationship builder and organization management with expertise in Revenue Cycle analysis and PFS & Patient Access engagement for improving Revenue in all areas of Healthcare Provider environments.
Ability to lead major projects and team development.
Core strengths include but not limited to:
Annual Strategic Planning & Execution Team Building & Motivation
Organization Optimization
Revenue & Growth Planning
Issue Analysis & Resolution
Budgeting & Fiscal Management
Comprehensive knowledge of the healthcare market, hospital operations, revenue cycle, operational margins, charge capture and revenue expense management
Regional Revenue Cycle Director of Patient Financial Services (PFS) 2009-2018 Community Health Systems Inc. Summary of duties: (but not limited to)
Reported directly to the CHS Vice President of Patient Financial Services and Senior PFS Director in which they defined priorities for all PFS related Financial & Revenue projects and assignments. Provided analysis report of findings and recommendations to CHS PFS Vice President & PFS Senior Director and CHS Division Vice Presidents. Defined corporate vision of PFS areas relating execution to capital improvement and advanced analytics to improve bottom line.
A 23 +years seasoned and diverse CHS Corporate Regional Revenue Cycle Director in the Hospital environment & diverse cultures across the nation for a 132 +facilities healthcare corporation
Assigned 20-25 hospitals quarterly and annually to oversee all functioning aspects of the Patient Financial Services & Patient Access Services areas including all PFS management and staff
Full responsibility of the management for developing, planning and execution of the backend PFS Business Office management and front-line Patient Access management support areas and systems for CHS, Inc. Implementing Healthcare Best Practices as needed.
Responsible for analyzing, managing and improving revenue performance for all Key Performance Indicators (KPIs) for 25+ assigned facilities per Quarter & Annually
Supervised revenue improvements for revenue related producing areas and Health Information Management (HIM)area. Responsible for PFS unbilled error corrections & reduction for the PFS/ HIM Unbilled Report
Reviewed and Managed Patient Accounts Receivables for quality registrations, quicker reimbursement, reduction of denials & maximized insurance Provider Relationships (national, federal, state& local governmental payors with emphasis on third party payors) for PFS vendor & contracted relationships
Implemented policies & processes for improving & managing Self Pay and Point of Service (POS) collections & reducing bad debt in the front end and back end collection areas.
Assisted with new revenue growth and new revenue business developments in departments involved with the Patient Financial Services areas within my assigned affiliated hospitals
Assisted facilities with the transition of facilities’ Patient Financial Services (PFS) back-end functions to Shared Service Centers (SSCs)
CHS Corporate PFS Liaison for Corporate acquisitions, divestitures & software systems conversions
Provided services as Interim BOD or Interim PAD as required for facilities while locating desired candidate for positions
Implemented a Pre -Arrival Unit in Scheduling Department that proved to reduce patient/provider scheduling and insurance verification wait times and increased productivity
Job consisted of 100% travel
Reviewed & Managed financial Key Performance Indicators (KPIs) and addressed under achievements for non-performing facilities. Provided follow up visits for focus facilities to determine required process implementation, action plan reports & to provide direct assistance as needed or required to increase revenue and reduce bad debt. Essential in meeting Corporate goals and improvements set forth in all areas.
Facilitated direction and support assistance in conducting and completing software systems conversions, acquisitions and divestitures for pre and post operations. During the Acquisitions & Divestitures I was the appointed liaison between CHS PFS Corporate Office and the buyer or seller of the facility. Worked collaboratively to ensure all aspects of the operations were completed efficiently, accurately and on time.
Provided all CHS Corporate Office affiliated contacts, facility buyers - sellers and designated vendor contacts with progress reports, issues and concerns & required revenue data reports as required.
Directed and trained hospital PFS staff during Software -Systems conversions & acted as liaison between CHS IT Support Team, software vendors, Healthcare Facility and CHS Corporate Office. I was presented with recognition & certificates for great performance & achievement in successful conversions.
Performed special Revenue Audits & Analysis projects for CHS PFS Corporate Office and completed follow up with facilities with hands on assistance as required or needed for Revenue Performance Improvements.
Performed and reviewed all PFS functions for CHS Business Office & Patient Access Services while on site. Reviewed and Implemented all PFS Polices & Procedures & Best Practices for these areas in addition to ensuring facility was Compliant with Joint Commission, Emtala, State, Local, Federal governments and third-party regulations.
Audited facilities to ensure PFS staffing area weas compliant with National, Federal and CHS Compliance Best Practices for policies and procedures within Business Offices and Patient Access areas. Investigated compliance issues and identified high risk areas by preforming risk assessments and internal audits. Reported any findings to the facility’s Compliance Officer, Corporate PFS Vice President & Corporate Compliance Committee.
Immediately addressed any issues and findings with facility management though training and corrective actions.
Prepared Business Office and Patient Access Departments for Internal Audits pertaining to required scope of audits presented by CHS Internal Audit Department.
Assisted the Health Information Management (HIM) department with PFS issues within the patients’ EHR.
Job consisted of 90% travel.
Healthcare Advantage Consulting Self Employed Independent Consulting Company 2001-2009
Independent Healthcare Consultant in PFS- Patient Financial Services & Revenue Management areas
Employed as a contracted Independent PFS Consultant for 8 years with Community Health Systems Inc.
Provided services as Interim BOD or Interim PAD as required for CHS facilities while locating desired candidate for positions
Project Manager for numerous CHS PFS Projects for Business Office back- end Accounts Receivables Collections, Software Conversions, Acquisitions and Audits, etc.
Provided new hire training for BOMs and PADs according to CHS policies & procedures and vendors’ software systems
Reported to the CHS Vice President of PFS and Senior PFS Director on designated PFS project assignments
Job consisted of 100% travel
AR-Revenue Specialty Team Manager Community Health Systems Inc. 1997-2001
Worked closely with the CHS Vice President of Patient Financial Services and Senior PFS Director on assigned back end Accounts Receivables projects.
Built, managed and led a 6-10-associate level PFS team to designated CHS facilities to oversee improvement within their Key Performance Indicators (KPI) deficits for Accounts Receivables.
Project plan development, workflow analysis and change management /process improvement methodologies to increase operational efficiencies in PFS Business Offices and Patient Access Registration areas
Maintained close relations with department Directors for improving PFS deficiencies and reported findings and recommended improvement to the facilities’ CFOs & BOMs
Improved AR Collections, AR days, Billing, Cash Collections, Charge Capture and Payor Logs and decreased AR denials
Implemented QA programs to decrease error ratios and increase reimbursement
Job consisted of 100% travel
Revenue Cycle Director Bonifay, Fl. Community Health Systems, Inc. 1994-1997
Implemented a structured productivity standard in all areas of Business Office and Registration areas
Facilitated the day-to-day Business Offices aspects for large scale operational and strategic initiatives
Built and led 12 Business Office staff and 20 Patient Access Team members in additional to overseeing an affiliate Rural Health Clinic.
Education:
Elizabethton High School
East Tennessee State University
Medical Nursing Program
HFMA Member
Medical Terminology and Coding
Software systems: MEDHOST, MEDHOST Scheduling, McKesson Star, Meditech, SSI, Cerner, Cerner First Net, Cerner Scheduling, Artiva,
References
Additional References furnished Upon request:
Lola Davis
CHS Senior Vice President of PFS
Edna Buffington
Vice President of PFS
Patty Cannon
CHS Finance Consultant
Owner of Patty Cannon Consulting Services LLC
Jim Clark
Vice President PASI Collection Services
Cindy Gilmore
Director of Operations – Fort Wayne, In. SSC
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