Robert Long

Glenview, IL 870-***-**** adkzwm@r.postjobfree.com

R8coatings.com*www.danniescafe.com*SafeTpath.com

Professional Summary

Serviced-focused Sales and Service Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Business-driven individual with more than 20 years working as General Manager for Manufacturing and Medical organizations. Determined and experienced in developing client rapport, technical services and Software training. Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks to complete and the training necessary to bring the team Skills up for success. Motivated to learn, grow and excel in the industry of my employment.

Skills

Performance improvement

Recruitment

Client Account Management

Team Leadership

Training and Development

Budget administration

Relationship building

Business Development

Product development

Coaching and mentoring

Sales expertise

Budget development

Verbal and written communication

Recipes and menu planning

Stakeholder relations

Work History

General Manager, 01/2019 to Current

R8 Coatings LLC – Hope, AR

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Oversaw global product development and partner relationships, enabling footprint expansion into new markets.

Enhanced and redefined organizational structure to maintain company's competitive edge across territories.

Developed effective business plans to align strategic decisions with long-term objectives.

Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Identified and capitalized on community business opportunities with effective networking.

Chef Manager, 02/2015 to 12/2018

Danniescafe LLC – Hope, AR

Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.

Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.

Pitched in to work line during busy periods or in place of sick employees.

Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.

Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.

Checked freezer and refrigerator prior to each shift to verify correct temperatures.

Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues.

Oversaw grill, stove and oven and cleaned all equipment after every shift.

Inventoried food, ingredient and supply stock to prepare and plan vendor orders.

Produced revolutionary menu offerings to put establishments on local, regional and national map.

Introduced new market items and spearheaded production of highly popular Sunday brunch.

Sales and Computer Design, 01/2000 to 01/2013

Inforia Inc. – Syracuse, NY

Directed technological improvements, reducing waste and business bottlenecks.

Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Improved supply chain to reduce materials costs and optimize distribution.

Supported and supervised team of Technical and Medical professionals.

Orchestrated positive media coverage and stakeholder relations as public face of thecompany.

Oversaw business-wide changes to modernize procedures and organization.

Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.

VP Development and Inventor, 01/1995 to 01/2000

Tickets.Com Inc. – Syracuse, NY

Achieved top sales in company for two consecutive years, growing annual revenue by 150%.

Managed several aspects of Company, including production, circulation, marketing, advertising and new product development.

Maintained P&L and shouldered corporate fiscal responsibility, resulting in profitable 1st year of operation.

Aligned operations with client goals by automating in-house entertainment ticketing systems.

Furthered brand awareness through Trade shows and Targeted marketing.

Orchestrated positive media coverage and stakeholder relations as public face of The company.

Interviewed, supervised and motivated staff members from 2 to 500 during a 5 year stretch to achieve optimal productivity.

Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.

Increased business profits [Number]% by streamlining processes and trimming unnecessary positions.

Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.

Invented graphic display of seats in an entertainment venue before computers had graphics.

First to use the Internet to sell seats at remote locations then on the web.

Developed innovative sales and marketing strategies to facilitate business expansion.

Education

High School Diploma

Jackson Milton HS

Bachelor of Science: Metallurgical Engineering, Mathematics And Physics

Youngstown State University - Youngstown, OH

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