Healthcare Administration

KRISTIN GOOCH, MHA, B.S.

**********@*****.*** 731-***-**** www.linkedin.com/in/kristingooch

PROFESSIONAL SUMMARY

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity, and continue being a confident professional with an infectious enthusiasm for learning.

SKILLS & ABILITIES

Proficient in: Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, E-Clinical Works, HealthFusion/NextGen (EHR), and Practice Fusion.

Verification of Insurances with Medicare, Medicaid, and private insurances.

Professional Skills: Adaptability, strong work ethic, problem-solving, time management, interpersonal skills, and excellent customer service. HEDIS Reports, A/R and A/P, HIPPA, receiving and routing medical records, and maintaining physicians schedules.

Extremely organized, efficient, and courteous. Excellent motivational skills, communication skills, as well as working well in collaboration with others, while keeping up to date on trends within the healthcare industry.

Leadership: Excellent leadership skills and taking action when appropriate. Proficient in team building and planning, responsive to feedback, and committed to challenges and opportunities.

Post Graduate Education: Revenue Cycle and Reimbursement Management, Operations and Quality Management in Healthcare, Strategic Planning in Healthcare Administration, Interprofessional Approaches to Regional & Global Population Health, Organizational Leadership & Policy in Healthcare, Cultural Competence in Healthcare, Interprofessional Scholarly Studies, Evidence-Based Practice for Healthcare Professionals, Healthcare Informatics and Technology Management, Accounting, Finance, and Economic for Healthcare Leaders, and Human Resources Management & Organizational Behavior in Healthcare.

EXPERIENCE

ADMINISTRATIVE ASSISTANT- CELEBRATION PEDIATRICS CELEBRATION, FL

MAY 2019- AUGUST 2020

Working directly with providers and practice administrator on day-to-day-office duties including, scheduling, insurance verifications, confirming appointments, working with patients/parents, checking patients in and out of appointments, answering and directing calls on a multi-line system, physician schedule maintenance, and provided excellent customer service and assisted in overseeing all front office activity. Trained in scanning documents into patient charts, updating patient insurance policy, while acting as a liaison between the practice, patient, and in some cases insurance companies.

In compliance with the MHA graduate program, I worked directly with the practice administrator to rewrite and implement a new collections policy for the practice which included research, hiring a collections agency, and detailing an entirely new policy with success. In addition, gained experience in day-to-day operations of the practice, and worked directly with accounts payable and accounts receivable as well as collections and troubleshooting denied or rejected insurance claims with both insurance companies and patients. Worked closely with revenue cycle management and accounting with supervision and collaboration of practice administrator.

SALES – THE WALT DISNEY COMPANY ORLANDO, FL

JANUARY 2014 – OCTOBER 2019

Excellent guest service skills, as well as carrying out the four key basics that are the foundation of the Walt Disney Company including: safety, courtesy, show, and efficiency. Striving to be a helpful and professional cast member, with a positive attitude and attention to detail. Displayed an energetic work ethic, and collaborated with team leaders to ensure the delivery efficient, and high-quality service.

PHYSICAL THERAPY TECHNICAN – MANOOGIAN, PA ORLANDO, FL

AUGUST 2015 – AUGUST 2016

Working directly under Physical Therapist and PTA, performing duties such as electrical stimulation and ultrasound treatments and perform warm-ups and protocol exercises under the supervision of Physical Therapist. Other duties include: Scheduling patient appointments using E Clinical Works, verifying insurances, creating patient charts, billing, answering a multi-line phone, greeting patients, and executing excellent customer service.

PROFESSIONAL INTERNSHIP– STAR PHYSICAL THERAPY MURFREESBORO, TN

JANUARY 2013- DECEMBER 2013

Responsibilities included: Assistance to the physical therapist or PTA, preparation of heating pads, ultrasounds and electrical stimulation therapy in a small private practice and outpatient setting. Performed warm ups and protocols with patients under physical therapist supervision. Performed front office duties including: patient charts, verifying insurances, communication with doctors’ offices/clinics, check-in for patients, and day-to-day operational duties, This internship was a 400 hour program, and allowed me to complete the exercise science program for my undergraduate degree.

EDUCATION

UNIVERSITY OF ST. AUGUSTINE FOR HEALTH SCIENCES ST. AUGUSTINE, FL

MASTER OF HEALTHCARE ADMINISTRATION JANUARY 2018 - APRIL 2020

VALENCIA COLLEGE ORLANDO,FL

CONTINUED EDUCATION/PREREQUISITES JANUARY 2015 - JULY 2017

MIDDLE TENNESSEE STATE UNIVERSITY MURFREESBORO, TN

BACHELOR OF SCIENCE - EXERCISE SCIENCE AUGUST 2008 - DECEMBER 2012

LIBERTY TECHNOLOGY HIGH SCHOOL JACKSON, TN

HIGH SCHOOL DIPLOMA AUGUST 2004 - MAY 2008

REFERENCES

DR. PAM SANDERS –EXECUTIVE HEALTH ADMINISTRATOR/ MENTOR

TAMPA GENERAL HOSPITAL- TAMPA, FL

***********@*****.*** 813-***-****

DR. ROBERT DABROW, MD, FAAP- MEDICAL DIRECTOR

CELEBRATION PEDIATRICS- CELEBRATION, FL

*****@*********************.*** 407-***-****

KERI CORMIER- PRACTICE ADMINISTRATOR

CELEBRATION PEDIATRICS- CELEBRATION, FL

****@*********************.*** 407-***-****

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