Customer Service Sales
Resume:
CINTHIA
HERNANDEZ
**** * ******* ***, ******* IL
***********@*****.***
OBJECTIVE
Motivated student pursuing Bachelor’s of Science in Nursing degree, seeking to enter and thrive in the medical field. Friendly and energetic team player with hard-working and driven nature. Eager to employ strong and dependable abilities, derived through past customer service experience.
EDUCATION
Robert Morris University Chicago, IL
Bachelor of Science: Nursing – 2022
EXPERIENCE
In-Store Shopper Whole Foods Market
MAY 2019 – CURRENT
Worked productively with customers to meet order requirements and service expectations.
Tracked substitutions and informed customers of changes.
Demonstrated speed and accuracy in order item selection.
Customer Experience Coordinator Marshall’s
FEB 2019 – MAY 2019
Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Communicated accurate information about customer programs and products, providing exceptional customer service and driving retention.
Sales Associate Target Co
NOV 2016 – JAN 2019
Monitored entrances, exits and fitting rooms for signs of theft.
Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
Answered questions regarding store policies and merchandise.
Helped customers with questions, concerns and complaints in person and via telephone.
SKILLS
Time Management
Quick learner
Adaptable
Bilingual (Spanish)
Multi-tasker
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