P R O F I L E

Accomplished Senior Insurance Auditor with a 19+ year career in risk management,

quality control, and workforce leadership. Proven track record of success driving enhanced productivity, efficiency and compliance with accuracy. Deep expertise in conducting audits and assessment with a keen eye for identifying any inconsistencies and discrepancies. Adept at modernizing workflow processes to streamline information and improve collection of data for statistical analysis of claim trends. Well-established skillset in leading and developing teams to influence innovation, collaboration and productivity. Leverages effective leadership and training strategies to exceed quality standards and customer service expectations. State of Nebraska Property Casualty License. Experience in Word, Outlook, Front, Excel, Powerpoint, and SharePoint. E D U C A T I O N

MASTER OF ARTS, HISTORY

University of Nebraska - Omaha

Omaha, NE

BACHELOR OF ARTS, EDUCATION,

SOCIAL SCIENCES & GEOGRAPHY

Wayne State College

Wayne, NE

C O N T A C T

Stacy McKain

402-***-****

adkzv8@r.postjobfree.com

Gretna, NE 68028

linkedin.com/in/stacy-mckain/

I N S U R A N C E P R O F E S S I O N A L

A R E A S O F

E X P E R T I S E

Performance Management

Training & Development

Workflow Management

Process Improvement

Technical Support

Claims Processing

Team Leadership

Client Relations

Issue Resolution

Quality Control

Underwriting

Data Analysis

Accounting

Compliance

Auditing

P R O F E S S I O N A L E X P E R I E N C E

Vendorin Business-to-business payment company Omaha, NE BILL PAY REPRESENTATIVE January 2021-present

Provider of electronic payment services intended to help businesses engage in multi- channel process for electronic payments.

• Provides stellar customer service to in-bound and out-bound calls from suppliers.

• Facilitate electronic accounts receivable transactions between clients and suppliers.

Rain and Hail Nation’s leading crop insurance company Omaha, NE SENIOR AUDITOR CLAIMS & QUALITY CONTROL June 2019 – December 2020 Spearheads largest premium volume division to deliver claims resultions under USDA governance regulations and company policies.

• Analyzed vital information to achieve compliance of quality control standards, conducts USDA audits to ensure alignment of policy requirements and procedures.

• Influenced customer satisfaction; oversaw claims to monitor and measure statistical data for turnaround times and metrics.

• Master underwriter of non-federal policies and skilled dissiminator of complex audits.

SUPERVISOR CLAIMS & QUALITY CONTROL May 2001 – June 2019 Safeguarded claim discrepancy risks, reviewed open/closed claims and evaluated adjuster’s performance. Analyzed claim statistics to identify trends. Directed team of 5 insurance professionals to asses claims and guide customers through claims process. Simultaneously supervised fire and allied lines underwriting for 8 years.

• Established claims processing procedures for 9 offices nationwide; assisted in coordinating job functions for 10 field supervisors and 180 adjusters in 3 states.

• Drove 20% increase in workforce productivity and workflow process efficiency, developed and implemented new operation procedures to categorize high volume of claims by difficulty level; led to 20% optimization of auditor time.

• Rewarded with exemplary employee bonus for 4 consecutive years; promoted to Claims Supervisor within 2 years of tenure for outstanding performance.

• Championed 5-person team to rank #1 in best processing claims division in 2018. P R O F E S S I O N A L L I C E N S E

Property Casualty Producer’s License, State of Nebraska C U S T O M E R S E R V I C E C L A I M S Q U A L I T Y C O N T R O L U N D E R W R I T I N G