Robin Beers

adkzv7@r.postjobfree.com• *** SE Lee Haven Dr. Lee’s Summit, MO 64063 • 816-***-****

Receptionist Front Desk Officer Profile

Customer-focused professional with proven expertise delivering front desk support and operational assistance for fast-paced reception areas. Superior communication and multitasking capabilities; excel at providing excellent customer service and reception management, while driving optimal front office efficiency and productivity. Recognized for swiftly and decisively resolving customer complaints as well as ensuring optimal comfort in reception areas and accommodating special requests. Adept at balancing multiple tasks within deadline-driven environments complemented by the ability to provide top-level organization, time management, and interpersonal skills.

• Front Desk Support

• Administrative Operations Management

• Process Improvement

• Refined Communication

• Customer Service

• Customer Satisfaction

• Documentation & Reporting

• Relationship Building

• Claims Coordination

• Problem-Solving

• Time Management

• Team Collaboration

Career Experience

Customer Service, Claims Assistant, Receptionist Tripmate (1995 to Present) Leverage persuasive and refined communication skills to interact with passengers and travel agents via phone. Effectively process clients’ queries/complaints and resolve issues in a timely and efficient manner. Adjudicate claims and maintain precise and accurate record for future processing. Establish consistent engagement with customers and travel suppliers through outbound calls and email communication. Create/maintain necessary documentation by leveraging Microsoft Word. Direct callers to appropriate department/personnel by utilizing PBX system. Manage key administrative tasks, including faxing, copying, data entry, reporting, and record management.

• Highly recognized by senior management for performing exceptionally well and received Employee Excellence award.

• Results-oriented in supporting complex deadline-driven operations; identified goals and priorities, while resolving issues at initial stages.

• Ensured maximum customer satisfaction by delivering best-in-class service to clients.

• Maintained timely follow-up with clients by developing pop-up reminders using Microsoft Outlook. Education

Graduate, Grandview High School