Service Engineer

Phone: 562-***-****

E-mail: **********@*****.***

Stephen Turzo

Audio/Video Production Systems, Pro Tools, Office365, Macintosh Client and Server, Windows Client and Server, Linux, Microsoft Azure, Active Directory, Powershell, SCCM, Remote Support, Virtualization Technologies, Customer Service, Mentoring, Service Desk and Helpdesk Support, CCNA Self-Employed (Feb 2019 – Dec 2020)

Sole Proprietor of Azeotrope Technology Service

General IT services provider for SMBs throughout the US Clients include:

• Catapult Innovation

• FLS Warehouse / C-LA Trucking inc

Technology and Broadcast Specialist (March 2010-Feb 2019) American Public Media/Southern CA Public Radio—Los Angeles & Pasadena, CA

• Supervised a team of two support technicians

• Provide 24/7 on-call support

• Configure wifi on client machines

• Architected new audio production environment and implemented for 150+ users

• Provided on-boarding support for new hires: Active Directory/Azure account creation across multiple domains, machine imaging and deployment, creation of Avaya phone system accounts, creation of various ancillary third-party services and accounts (ie: Adobe Suite accounts)

• Built all mission critical content production machines - both PC and Mac

• Migrated 150+ users across multiple locations from in-house email server to Office365

• Streamlined and optimized back end podcast delivery service via content production system proprietary tool set

• Generated inventory and user data reports using MS SQL Server Reporting Services

• Imaged PCs using ImageX or SCCM. Imaged Macs via Casper JAMF software

• Managed Casper JAMF system and servers for a growing network of Mac users

• Acted as team lead on project to virtualize content management system using VMware vSphere Sr. IT Operations Analyst II (August 2007 – July 2009) DIRECTV, Inc.—El Segundo, CA

Skillsets

Professional

Positions

• Trained 5 new analysts on Siebel based customer management software as well as the customized billing and order management systems

• Presided as lead incident management analyst for all test environment operations

• Played an integral role in reducing the overall volume of backlogged problems and incidents from a monthly average of 4000 tickets down to 1100

• As a subject matter expert, I contributed and compiled application specific knowledge to create detailed documentation for future analysts to reference IT Operations Analyst/Contractor (November 2006 - August 2007) DIRECTV, Inc. contracted through Ultimate Staffing—El Segundo, CA

• Investigated and resolved 10-15 customer impacting incidents/problems each day within the Siebel call center environment

• Provided direct phone or email support for DirecTV call centers and field service distributors

• Updated and refined data on critical incident reports to be reviewed by the VP of Operations IT Assistant/Contractor (July 2006 - November 2006) Healthcare Communications Group contracted through Robert Half Technology—El Segundo, CA

• Created user accounts to accommodate the steady influx of employees via Windows Active Directory

• Configured and maintained a network of 40+ users within the company domain

• Helped to design and implement an internal call center for medical research studies System Administrator/Contractor (May 2006 - July 2006) Elias Arts contracted through Robert Half Technology—Santa Monica, CA

• Ensured functionality and efficiency of all computers and LAN in Macintosh OS X environment

• Pro Tools Editor (2000-2005)

• Deyan Audio Services—Van Nuys, CA.

• Pro Tools Audio Engineer (2001-2005)

• Various Private and Public Recording Studios—Los Angeles, CA. Previous

Experience

Contact this candidate