Manager Social Media
Resume:
Danielle Farruggio
***********@*****.***
About Me
Customer Service Rep with over 12 years in customer care and conflict resolution, currently gaining experience in research and data entry. Also experienced and comfortable in a leadership or management position. Experience
CoStar Group March 2020-Current
501 S 5th St, Richmond, VA
Tenant Researcher
• Investigate and profile up to 40 commercial tenants daily through phone interviews
• Conduct web research to create comprehensive profiles on commercial tenants and business decision makers
• Maintain complete and accurate Tenant rosters for Commercial buildings
• Investigate new property and tenant leads
Owens & Minor April 2018-Feb 2020
951 E. Byrd St, Richmond VA
Account Rep
• Work all aspects of one hospital account, daily communication with hospital buyers, internal employees and third party vendors
• On average would close 50 Salesforce cases per day
• Responsible for all shipping errors: credits, returns, picking errors
• Expediting product in urgent matters, cutting POs for vendors
• Train multiple employees on this accounts specific needs Credit Specialist
• Responsible for quickly and efficiently responding to and taking care of any order errors
• Processing credits and returns per customer needs Inventory Flow Coordinator
• Expedite product for critical orders, providing necessary patient care
• Create stock POs and supply warehouses
• Order entry, relying on accuracy and efficiency
Nissan of Richmond Jan 2017-April 2018
11401 W. Broad St, Richmond VA
Rental Car Fleet Manager/Service Advisor
• Responsible for maintaining 100 rental cars, keeping them up to date on inspections, maintenance and care
• Prepare rental contracts, invoices for billing
• Preparing repair orders and invoices for up to 40 customers per day Moe’s Southwest Grill May 2016-Jan 2017
7225 Bell Creek Rd, Mechanicsville, VA
Assistant Manager/Catering Manager
• Ran shift and manage a staff of 15 employees, providing direction and feedback for staff
• Establish relationships within the community by utilizing local marketing skills
• Prepare large orders, take care of customers to make sure all orders were planned and executed correctly; prepare invoices for the orders
• Assist in budgeting labor and food costs for weekly sales
• Assist in recruiting new employees, interviewing, hiring and training Two Guys Pizza June 2010-March 2016
11636 W. Broad St, Richmond, VA
General Manager/Event Planning
• Train and manage a staff of 20 employees in a fast paced, casual restaurant
• Handle all the ordering for the business; food, beer, wine, produce
• Handle all finances; paying bills, preparing invoices, payroll
• Develop relationships within the community with customers, local organizations and other businesses
• Plan parties or outside events in the community, taking care of everything from ordering process, execution of the meal, getting it to the destination and administering the event
The Cheesecake Factory Feb 2006-May 2010
11800 W. Broad St, Richmond, VA
Hostess
• Greet and interact with every guest that came into the restaurant, up to 60 an hour during peak hours
• Train all new hostesses and work closely with management to provide the best service to guests
Skills
• Comfortable in a leadership role; providing motivation and coaching
• Interpersonal relationships
• Customer service
• Proficient in Word, Powerpoint, Excel, Adobe Illustrator, Photoshop, GoogleDocs
• Proficient in SalesForce, Ignite, Reynolds, Micros and Aloha POS systems
• Strong time management, organizational and multitasking skills
• Strong social media skills (Facebook, Instagram, TikTok)
• Multitasking
• Accounting, preparing invoices and paying invoices Education
Virginia Commonwealth University 2008-2012
Bachelors of Science
Psychology and Sociology
References
Todd Seifert 607-***-****- Former Supervisor (O&M) Valerie Cunningham 804-***-****- Former Coworker (O&M) Milton Suarez 703-***-****- Two Guys Pizza Asst. Manager Diane McCanlis 804-***-****- Two Guys Pizza Owner
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