Customer Service Contact Details

LETTER OF INTRODUCTION

I am a single and independent female who is a very talented individual, always striving to give out my best in whatever I set my goals to achieve. I am a very reliable and self- motivated person. I am an interactive individual, friendly, cheerful and have an expressive personality with excellent English communication skills. I possess a wide range of skills in the Aviation industry, my interest always moved towards the air transport. To share experiments effectively within a team, to build up and offer support and services to the clients of different nationalities and cultures has motivated me to select an occupation of the many positions that could be available. My mission is to provide excellent service to the people and to ensure their well-being, comfort and safety during their flying experience in and out of the plane. I strongly advocate that my mission will be of perfect addition to your cabin crew members. I am certain in my ability to integrate efficiently into your team and even capable of heading a team with the leadership qualities I hold.

I have had the opportunity of pursuing my desired career by completing my studies at Skyy Aviation Academy. My passion is to now join a well recognize airline where I will be able to continue my career path. My studies allow me the opportunity to work as a Cabin Crew and Customer Service Consultant.

I do believe that my skills and personality will be welcoming to your airlines and I look forward in your reply.

King Regards

Jerusha Edna Naidoo

PERSONAL DETAILS

Candidate Jerusha Edna Naidoo

ID number 981-***-**** 08 6

Date of Birth 1998/12/23

Gender Female

Nationality South African

Marital Status Single

Languages

English - read, write and speak

Afrikaans - read and write

Race Asian

Health Excellent

License Code 8

Criminal Offences None

CONTACT DETAILS

Contact No. 061-***-****

Email ***************@*****.***

Physical Address 73 Viewhaven Drive, Woodview, Phoenix EDUCATION – SECONDARY SCHOOL

Year Matriculated 2016

Last School Attended Stanmore Secondary

Subjects English, Afrikaans, Mathematics Literacy, Economics, Business Studies, Geography and Life Orientation

Standard Passed Matric Grade 12

EDUCATION – TERTIARY

Year Obtained 2017

Qualification Air Travel and Customer Services

Institution Skyy Aviation Academy

Modules Covered Introduction of air transportation Airline Customer Service

Airport Customer Service

Amadeus Reservation System

Altea

Additional Subjects Arrival and Departure

Air Cargo and Customer Service Training

Airline and Airport Reservation Codes

Basic Aviation Service Standards

Middle Eastern Etiquette

Cabin Crew initial Training (CAA)

Cabin Crew License (CAA Approved)

Qualified Cabin Crew

Year Obtained 2016 - Completed

Qualification Sunday School Teacher

Institution The Upper-Room Bible School

Modules Covered Teacher training Skills – experience in working with people young and old, gaining their respect and giving me the leadership qualities, I possess. Planning, preparing and being involved in activities in the Church. Working with people of all age groups and have tremendous knowledge and ability to adapt to any environment.

WORK EXPERIENCE

Company The UpperRoom Church

Position Admin Clerk

Period 2018 – current

Responsibilities Maintaining the office and reception area, answering of calls, booking of Appointments, hiring of church premises for functions, Arranging and programming activities in and around the church, filing and making sure the church vehicles are maintained.

Current position

Reference Bryan Naidoo 084-***-**** ( Founder/Senior Pastor) Company Mango Airlines via Bid Air Services (Agencies) Position Check-in Clerk / Customer Service

Period February 2019 – current

Responsibilities Patient with the ability to remain calm in stressful situations. Customer service skills and the ability to work well with others. Checking passengers in, issuing boarding passes and luggage labels, verifying tickets, solve potential issues and inform passengers about their flight, provide all necessary help and support to passengers as required. Current position

Reference Clement (mango team leader) 078-***-**** Phumelele ( mango team leader) 081-***-****

Contact this candidate