Manager Executive Assistant

ANGEL J. BLAKE

Pearl, Mississippi ***** 601-***-****

***********@*******.*** www.linkedin.com/in/angel-blake81

SUMMARY

A dedicated and accomplished HR manager with cross-functional expertise in performance management, recruitment and hiring, regulatory compliance, and staff training. Utilizes outstanding interpersonal and communications skills to train and develop personnel who contribute to productive and cohesive teams. A focused and results-driven top performer who contributes to the efficiency and stability of an organization.

Policies and Procedures ● Payroll and Accounting ● Workers' Compensation ●

Team, Benefits, and Safety Training ● Conflict Resolution ● Relationship Building

EXPERIENCE

SOURCELINK, Madison, Mississippi

HR Generalist, 2019-2020

Organized HR system records and created reports, utilizing database. Ensured employee files complied with local, state, and federal benefits laws and regulations. Oversaw workers' compensation case files and unemployment claims and briefed corporate HR director on relevant updates. Utilized applicant tracking system to post, recruit, and hire available positions for specific manufacturing environment and guided managers through approval process. Facilitated terminations and updates through ADP Workforce Now, as well as onboarded and developed new personnel. Administered bi-weekly payroll and corroborated hours worked, time off/leaves, new hires, and updates for processing.

Partnered with corporate HR director to support benefits administration, including verifying carrier connection feeds, tracking enrollment eligibility, completing changes and cancellations, and reporting on benefit allocation.

Collaborated on HR department's annual improvement goals, seeking productivity improvement.

Built relationships and reduced turnover by motivating short-term employees to strive for full-time roles.

Orchestrated annual I-9 audit, attesting Employment Eligibility Verification and E-Verify per USCIS certification.

EMBASSY SUITES BY HILTON, Tuscaloosa, Alabama

HR/Accounting Manager, Executive Assistant, 2016-2019

Navigated department staffing needs, posting detailed openings to job board sites. Conducted interviews, recruitment, and reference checks. Supervised new-hire onboarding and orientation process, preparing new-hire paperwork and maintaining records. Oversaw employee leave, wage, and payroll arrangements through ADP/Adams Keegan HRIS. Enforced compliance with hotel policies, service criteria, and standard operating procedures. Led safety trainings to develop personnel, ensuring alignment with company brand and guaranteeing successful hotel quality assurance inspections. Performed audits, entered data, approved invoices, reconciled P/L statements, and tracked payables through M3. Organized weekly, monthly, quarterly, and yearly reports to send to accounting, corporate HR, and operations VP.

Reduced company turnover by providing coaching to supervisors and employees.

Maximized profit and productivity through guest satisfaction, coordinating staff and manager meetings.

Filled in as acting manager on duty when needed.

HYATT PLACE, Columbus, Mississippi

Guest Services, 2016

Welcomed guests upon arrival, booking them with OPERA PMS interface. Answered approximately 40 daily customer calls, using communication skills to resolve billing and reservation concerns. Operated food and beverage POS system, prepared menu items for guests, and reconciled cash drawers.

Provided strong customer service from arrival through check-out, leading to referrals, repeat guest bookings, and profit gains.

NORTH MISSISSIPPI CENTER FOR HIGHER EDUCATIONAL ADVANCEMENT, West Point, Mississippi

HR Assistant/Office Manager, 2007-2015

Implemented time management, system operations, personnel development, client relations, and confidentiality training. Prepared employee state and federal taxes, payroll, and quarterly MDES wage report with HR department. Enforced compliance with company policies. Managed employee time-off schedules, incoming and outgoing mail, and other communications, as well as time and efforts and staff performance reports. Ordered office supplies. Built and maintained relationships between suppliers and company, sustaining all office duties.

Facilitated college application workshops to high school students and adults seeking higher education.

EDUCATION

BELHAVEN UNIVERSITY, Jackson, Mississippi

M.S., Human Resources, Expected 2022

JACKSON STATE UNIVERSITY, Jackson, Mississippi

B.S., Business Management, 2004

PROFESSIONAL DEVELOPMENT

On Q Property Management

Oracle Hospitality/OPERA PMS

ADP/Adams Keegan HRIS

M3 Accounting

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