Data Entry Assistant
Resume:
A B O U T M E
LATRICHA ROBINSON
DATA ENTRY CLERK
OBJECTIVE
Meticulous data entry clerk, seeking a position as a data entry clerk. Well-versed in MS Outlook and Excel. Oversaw internal and external correspondence as claims processor at Anchor Insurance in 2020 because of my excellent data entry skills.
EXPERIENCE
CUSTOMER SERVICE REPERSENTATIVE - CDLE
(January 2020 to Currently Employed – 7 months contract)
Research and respond to written and telephone inquiries from customers regarding claim status, program requirements and procedures.
Process unemployment insurance claims and educate claimants on the self-help tools, as well as the use of the Internet and telephone systems. Conduct fact-finding, both via telephone and in writing, regarding issues of eligibility for unemployment insurance.
Review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties, as necessary.
CLAIMS PROCESSOR – ANCHOR INSURANCE
(August 2020 to December 2020 – 3 months contract)
Processed and set up of new claims utilizing the Stingray system.
Provided customers with claim information as requested.
Typed correspondence letters and emails.
Mailed scanning, sorting and distributing.
Supported adjuster with all clerical duties.
ADMINISTRATIVE ASSISTANT – MACH 1 SECURITY
(August 2018 to July 2020)
Maintained office efficiency by reorganizing personnel files according to internal and external requirements.
Proficient in Outlook to send email to HR department for all the resigned and terminated candidates’ details.
Managed CEO and supervisors calender on Outlook.
Rebuilt spread sheets for 10 contracts to meet Federeal Protective Service requirements and to maintain required credentials for monthly billing purposes.
FLEET COORDINATOR – LEASE PLAN USA
(October 2015 to July 2018)
Primary contact providing daily fleet management support for customers billing, maintenance, fuel, insurance, license & title.
Created/processed vehicle orders based on customers specifications including aftermarket equipment providing customer lead times and availability of vehicles.
Handled all administrative duties related to customer request, performed general data entry duties as assigned.
CLAIMS SERVICE ASSISTANT – STATE FARM INS.
(April 2007 to December 2012)
Consistently delivered remarkable customer experience while managing a high volume of claims calls.
Set up auto claims as well as customer and vendor follow ups.
Through teamwork, I assisted management in training and mentoring new claims associates that were newly out of training.
Prepared and maintained Certified Mail and Medicare records.
SKILLS
“Detail-orient data entry clerk with six years of experience using Excel and Microsoft Word. Proven ability to pivot between assignments while maintaining accuracy.”
C O N T A C T
adkzt6@r.postjobfree.com
Jacksonville, FL
E D U C A T I O N
UNIVERSITY OF PHEONIX
Associates Degree
2013 – Currently pursuing
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