Operations Manager

Robert J. Gary

Address: **** ******** **** *** * West Chester PA 19382

Email: *********@*****.***

Tel: 973-***-****

Objective

Motivated people manager with 10+ years of management experience, leadership skills, and development techniques to maintain and improve upon productivity and quality of service within your company. Employment Experiences

Verizon: West Chester, PA

• Operations Manager – March 2019 – Present

o Lead team of 14 Claims and Invoicing Clerks

o Establish Vendor Management Relationships with field personnel teams o Develop process improvements, create new procedures to streamline current processes o Work closely with engineers to decrease company expense and better manage budgeting o Daily reporting

TD Bank: Mt. Laurel, NJ

• Fraud Resolution Manager – June 2018 to March 2019 o Oversee a team of 18 fraud specialists

o Implement best practices relating to fraud

o Advise how to identify trends of possible suspicious activity o Lead projects to minimize risk to our company and customers o Create new initiatives to positively impact our business relating to fraud prevention and customer

service

• Contact Center Manager – December 2015 to June 2018 o Oversee a team of 30 day to day specialists

o Implement best practices for superior customer service o Train and coach specialists on new processes and procedures o Achieve monthly and quarterly sales goals for various products. o Participate in a quarterly focus group to share best practices on the customer experience, employee

engagement, leadership, and people development.

Mercedes-Benz: Robbinsville, NJ

• Distribution Supervisor – May 2014 to December 2015 o Leadership and development of a team of 40 associates o Oversee daily inbound and outbound distribution procedures within a 500,000 sq. ft. facility o Ensure best practice for packing and shipping standards, logistics management, supply chain

management, crisis management, maintaining compliance standards. o Collaboration with 3rd party vendors to ensure daily initiatives and goals are met. Modell’s Sporting Goods: Paramus, NJ

• Area Assistant General Manager – April 2013 to May 2014 o Assistant general manager duties throughout multiple store locations in the district.

• Assistant General Manager – April 2012 to April 2013 o Ensure store productivity

o Manage and meet daily goals and sales

o Team leadership, decision making, providing exceptional customer service o Employee training, assisting underperforming store locations in meeting goals Education

Passaic County Community College: Paterson, NJ

September 2005 – May 2006

Major: Computer Integrated Systems

Passaic County Technical Institute High School: Wayne, NJ September 2001 – June 2005

Skills

• Management

• Call Center Management

• Banking

• PeopleSoft, Tableau, Oracle, Lexis Nexis

• Logistics, Supply Chain, and Distribution Management

• Sales

• Customer Service Management

• Project Management

• People Development

• Report Writing and Analysis

• Multitasking

• Risk Management

• Fraud/AML

• Microsoft Office Suite

Community Service/Volunteering

• Veterans carry the load Walk for Army Veterans

• Virtual Thank You Letter for Essential Workers during COVID-19

• NAF Walk Run Bike Exercise for Future Leaders in STEM ( Sci, Tech, Engineering, Math)

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