Operations Management Healthcare

MAUREEN KENNEDY

Boston, MA *****

818-***-**** E-mail: *****@*******.***

EXECUTIVE SUMMARY

As a Senior Healthcare Operations Manager, I have 15+ years’ experience in budgeting, forecasting, P&L review, labor management and cost management. Experienced in multi-unit management, analyzing & presenting quality metrics, and monitoring regulatory compliance. I have excellent research and task management skills, as well as the ability to develop and complete complex projects successfully.

PROFESSIONAL EXPERIENCE

FRESENIUS KIDNEY CARE

Facility Administrator, FMC Danvers, Lowell, Chelsea, MA 2018 - present Responsible for strategic planning, finance, HR, quality, performance improvement, general administration, and facilities management of multiple FMC locations. Largest managed unit was 35 chairs (Lowell) and included a team of over 50 cross-functional clinical and non-clinical direct reports. Currently managing Danvers and Chelsea units.

Successfully oversaw 18 month project to open the FMC Chelsea clinic (March 2020, 16 chairs including pediatric).

Develop and maintain strong Medical Director and Physician relationships to support quality standards through meetings, monitoring of regulatory requirements, and the practices of QAI and governing body meetings to ensure compliance with all federal and state requirements.

Daily/weekly/monthly monitoring of labor, supply purchases and overtime spend.

Continuous monitoring of clinical outcomes and quality improvements.

Address patient concerns and questions including the review of patient satisfaction surveys, grievances, and present metrics at QAI meetings for quality improvements.

SHERIDAN HEALTHCORP 2016 – 2017

Practice Manager, New England Region

Responsible for corporate oversight of multiple Anesthesiology practices. Oversaw five practice groups in three states

(VT, MA, CT), consisting of 31 MDs and 23 CRNAs. Managed the recruitment, and on-boarding process of new staff.

Prepared and presented Quality Data reports to Anesthesia Chiefs, practice teams and hospital management to provide continuous performance feedback to department leadership.

Liaison to IT to facilitate transition to Cerner EMR (electronic medical records) programs in 2 facilities.

Performed site and medical records reviews to ensure compliance with JCAHO, state DPH and federal regulatory and accreditation requirements. Analyzed and interpreted operational reports to identify areas for improvement. DAVITA DIALYSIS 2011 – 2016

Facility Administrator, Simi Valley, CA and Brookline, MA General management (operations, HR, strategic planning, finance, quality & performance improvement, compliance, and facilities management) of the DaVita Simi Valley (CA) and Brookline (MA) dialysis units. Managed all daily operations of 25 chair dialysis unit, including a staff of 40 cross-functional clinical and non-clinical direct reports, including all fiscal operations, and compliance with government regulations.

Monitored records, documentation, and procedures to ensure environmental safety and compliance with DaVita policies and procedures in accordance with State and Federal regulations for patient care and services (HIPPA, CMS, OSHA, or other governing agencies). Directed and monitored areas of deficiency.

Monitored and reported on all clinical metrics.

Continually monitored facility services and delivery systems (machines, water system & filters, waste handling), and building safety, access and security.

Managed all employment areas of recruitment, hiring, retention, counselling, performance development & management, salary adjustments, and termination of direct reports. PROFESSIONAL EXPERIENCE 2008 – 2010

CAMBRIDGE POLYMER GROUP

Operations Director, Boston, MA

Managed overall operations of Finance (P&L, accounting, cash flow), Human Resources (benefits, compensation, compliance), Facilities (leasing, insurance), and Administrative staff. Performed budget development, analysis and administration, and presented metrics at board meetings.

Functioned as the sole HR staff member. Managed all HR processes from hiring, payroll and 401K contributions, through benefit negotiations.

Liaison between management and the Center for Disease Control (CDC) Scientific Grants Division, and the US Patent Office (for submission, monitoring and document management of patent process). THE TRAVEL INSTITUTE 2003 – 2008

Executive Vice President & COO, Wellesley, MA

Recruited to turnaround this organization's financial position, and to implement organizational policies and structure while managing day-to-day operations. Analyzed existing operations in Finance, HR, Information Technology, Sales & Marketing, and then formulated key strategies to effect change. Successfully moved company to positive cash flow position. Managed de-centralized staff in four states (MA, NH, NY and CA).

Reorganized infrastructure, streamlined procedures & internal processes, and business strategy to successfully improve and stabilize organization.

Instituted financial controls including staffing and hiring policies, T&E limits and approval procedures.

Initiated effort to develop computer based professional training programs, resulting in increased revenue and deceased costs.

Developed and directed an international business expansion plan to bring travel industry education, and proprietary certification training to Europe, the Middle East, and Asia. CLARITAS 1996- 2003

Vice President, Product Services, Arlington, VA

Directed the coordinated efforts of seven multi-site, multi-functional groups in this area of the Product Development Division. Staff of 60 comprised the following groups: Software Quality Assurance, Data Quality Assurance, Configuration Management, Documentation, Customer Service, Technical & Product Training, and Product Fulfillment. Oversaw the concurrent development, integration and support of cross- functional technical services for the entire Claritas product line. Managed de-centralized staff in three states

(VA, NY and CA).

EDUCATION

Wellesley College, Bachelor of Arts

Hospital Operations

Acquires and maintains knowledge of organizational and local practice policies and procedures. Utilizes practice management software (AVImark) and NVA support systems. Ensures proper staff scheduling and optimization. Analyzes and interprets operational reports and identifies areas for improvement. Champions and implements NVA initiatives throughout the region. Strategic Planning and Leadership Collaborates with hospital leadership to develop business strategy and aids in its implementation. Creates action plans, sets and manages goals, delegate tasks, and tracks metrics. Analyzes and improves systems, policies, and processes. Negotiates and mediates conflicts; coaches and provides feedback to hospital leadership.Hospital Leader Development

Onboard new Hospital Managers and ensures a successful introduction into the company. Mentors, coaches, and sets expectations with hospital leadership and staff. Ensures Hospital Managers are trained in financial and operational systems and methods. Financial Management Analyzes the financial health of hospitals and diagnoses issues. Assists with the preparation and communication of the annual budget. Oversees the management of costs, particularly labor. Manages revenue growth. People Management Assists Hospital Managers with interviewing, hiring, and resolving personnel issues. Conducts Hospital Manager performance reviews and oversees career development. Ensures hospitals comply with all federal and state human resource policies (I-9, DEA, OSHA). Makes recommendations for staff training and development. Client Relations

Develops, champions, and drives client retention initiatives. Directs and oversees tactics for increasing new client visits. Assesses the quality of client service and provides direction for enhancements. Basic Qualifications Bachelor’s degree or equivalent education is required. 3-5 years of experience in management with healthcare management or veterinary practice experience preferred. Knowledge of practice management processes, efficiencies, standards, metrics, and benchmarks. Knowledge of veterinary practice management software, such as VImark, is preferred. Work remotely and have the ability to travel up to approximately 75% of the time. Previous multi-site and/or project management experience. Desired Skills Possesses a self-directed attitude and an ability to work independently. Understands financial management, planning, prioritizing, and supervising others. Takes initiative to support hospitals as a practice management consultant, providing prompt attention to staff and direction for improvement. Demonstrates sound judgment, good problem-solving skills, and effective decision-making abilities. Establishes and maintains effective work relationships with medical, administrative, and support staff. Communicates effectively, both verbally and in writing. Utilizes time management skills to manage priorities of multiple hospitals within the region. Education: Bachelor’s Degree required.

Experience: 5-7 years of related healthcare experience. Software/Hardware: Advanced computer skills including, but not limited to Microsoft Office Suite, and demonstrated ability to conduct Internet research in an efficient, productive manner. Excellent verbal and written communication skills. Demonstrate a professional and adaptable demeanor with internal and external clients, including administrators, physicians, peers, and support staff. The ability to multi-task, plan and prioritize a large volume of detail-oriented work in accordance with changing deadlines. Strong project management abilities.

Must be a highly motivated candidate with the ability to work independently and in a highly fluid environment.

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