Customer Service Representative

Spence Millrood

**************@*****.*** 610-***-****

*** ****** ****

Wynnewood, PA 19096

EDUCATION

SKILLS

! Excellent written and verbal communications skills

! Reliable, hardworking and personable, with adaptability to new work conditions.

! Friendly, helpful and polite, who can work well independently and also in team settings.

! Self-starter adept at moving into new environments and quickly adapting to new technologies

! Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

! Eager to learn and expand through new experiences

! Excellent communication and problem solving skills, and ability to manage, meet and exceed goals and targets.

! Contagious enthusiasm, tenacious and resourceful, and will work as hard as necessary to complete projects. EXPERIENCE

Academics Chair College Park, MD

Alpha Epsilon Pi Fraternity, Delta Deuteron Chapter October 2020 – Present

! Elected by 100-man organization to oversee and manage the academic vision of the organization

! Promoted scholastic excellence, by delivering and organizing notes, study tools and encouraged expression of each fraternal member.

! Helped Alpha Epsilon Pi maintain its position as one of the most accomplished organizations, boasting one of the highest GPA’s of all fraternities on campus.

! Ensured every member is keeping up with the required GPA, and served as a confidential outlet for all 120 members of our chapter.

GO2 Springfield, PA

Client Service Representative June 2019 – August

2020

! Communicated and conferred with customers about concerns or issues with products to resolve problems and drive sales.

! Provided customer support by resolving issues in a timely fashion in a fast paced environment.

! Elevated customer satisfaction and loyalty through personability

! Handled phone calls daily, with duties including inputting tickets, retrieving customer data, and responding to service queries.

! Designed a new customer database, which analyzed contract start and end data for all company services. Carlino’s Ardmore, PA

Counter Server/ Cashier September 2017 – June

2019

! Responsible for opening and closing the market as necessary, depending on shift.

! Took customer orders and coordinated with kitchen staff to ensure order completeness and quality.

! Addressed customer concerns and complaints in a diplomatic matter, and worked to quickly resolve issues and maximize customer satisfaction.

! Assisted in the training for many new employees, showing them how to manage the register, work around the market, and guaranteed quality customer service at all times. University of Maryland, College of Behavioral & Social Sciences College Park, MD Major: Government and Politics Intended Graduation: May 2023 GPA: 3.68 Dean’s List

Har Zion Day Camp Gladwyne, PA

Counselor in Training June 2016 – August

2016

! Responsible for managing, guiding, and communicating information from parents and upper management to a staff of three counselors.

! Coordinated activities and supervised fifteen 4-year-old boys and girls. Responded quickly and appropriately to misbehavior and social conflict by implementing collaborative problem solving and logical consequences.

! Acted as a role model to ensure children’s safety, manage their behavior and participate in activities with them. VOLUNTEER EXPERIENCE

Friendship Circle, Philadelphia, PA

Provided assistance, support and companionship to children with special needs and disabilities. Organized charity event which raised over $1,000 for the organization.

Little League Challenger Baseball, Wynnewood, PA

Volunteered with my baseball teammates to run clinics and games for children with physical or intellectual disabilities. Ardmore Food Pantry, Ardmore, PA

Assisted in running the food pantry for the homeless, and collaborated with other volunteers to ensure successful food production.

HONORS/AWARDS

School Service and Spirit Recipient

Semester Academic Honors 2020

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