Office Administrative Assistant

Jody L. Coltharp

***** * ******* **, # **, Sand Springs, OK 74063 C. 612-***-**** **********@*****.***

SKILLS

Microsoft Office Suite

Installing and maintaining office equipment, computer and phone systems

Troubleshooting hardware and software issues

Creating and maintaining data bases

Creating and running reports

Doing weekly audits (quality control)

Receptionist duties including answering phones

Basic office duties (mail, faxing, copying)

Accounts receivable and payable

Inventory management

Staff Supervision

Payroll and scheduling

Kronos time-keeping, Monitoring Sick & Vacation time

Employee training

EDUCATION

Rochester Community and Technical College (RCTC) –RHIT Associates Degree2012

Graduated with high honors May 2012

EXPERIENCE

Option Care Infusion Services Patient Service Representative, 2011 - 2020

Managing a patient population of over 600 patients as well as setting up and assisting new patients

Entering patient demographics, scanning and entering medical records, and checking insurance

Identify and solve any problems with patient medical equipment, supply order or shipping

Order patient supplies for our warehouse, count & run inventory reports, and also ship patient supplies

Update provider credential and demographic information in our company database

Assist the clinical staff in an administrative capacity, including troubleshooting IT and pump issues

Set up office cubicles including PC hardware and devices and installing and setting up PC software

Acting as a backup for administrative / receptionist duties when needed

Train nurses and new employees on medical equipment and CPR+ patient record software

Adhere to and uphold HIPAA confidential rules and regulations

Prepare for credential board audits

HealthEast St. John’s Hospital Health Information Coordinator, 2002 – 2009

Acted in a supervisory role to staff members and assisted management in daily activities

Provided training for new staff members and trained existing staff on new software and equipment

Oversaw daily workflow, developed and maintained training manuals and processes

Organized and assisted with staff meetings, maintain minutes

Provided flexibility in assuming other roles to assist the department

Submitted timesheets for payroll

Performed weekly audits and quality control, and gave notifications to staff identifying mistakes

Managed daily work queues and reconciled patient charts, and processed time-sensitive documentation

Assisted with interviewing and hiring selection

Provided daily administrative and receptionist functions as needed

Ordered office supplies and equipment; installed and maintained new and existing office equipment

MN National Kidney Foundation Fundraising Coordinator/Administrative Assistant, 2000-2001

Doubled the number of car donations in 6 months by revising their car donation program

Improved a program by creating a database & using financial programs to track donations & run reports

Made flyers and pamphlets using PowerPoint and organized volunteers to distribute them

Organized meetings for Organ Transplant support groups and for board members

Efficiently managed the front desk by performing a number of general office duties

Home Depot Office & Administrative Assistant and Bookkeeper 1996 – 2000

Opened the store on a daily basis by opening the registers and providing cashiers with a full till

Ran morning reports for managers; payroll, timesheets, schedules, entering time in Kronos

Ran daily price change reports and providing dept. heads with new price labels

Assisted the bookkeeper and/or filling in when needed in the vault

Installed new computers, cash registers, and phones and also trained staff on new equipment

Assisted with and troubleshot and problems with office equipment, hardware or software

Worked in the phone center on a multi-line phone system when needed

Worked in other various departments at one time (Returns, Electrical, Paint, Décor, and the Garden Dept.)

Champps Restaurant Office Assistant 1993- 1996

General office duties including: making daily deposit, mail, accounts payable and running reports

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