Leadership, Human Relations, Professionalism, Integrity, Human Service

Location:

Posted:

March 17, 2021

Tammi M Crawford

Professional Summary

Progressively combined experience in policy, procedures, leadership, human relations, and financial

administration with the ability to support all levels of an enterprise with professionalism and integrity.

Professional Experience

Direct, provide leadership, and operational management of state and federal programs.

Supervise implementation of policy, procedures, and service standards ensuring compliance with

established rules and regulations to achieve performance outcomes.

Analyze operational and customer service needs and recommend solutions.

Formulate long and short-range goals for improved operating efficiency.

Define and establish work standards and operational objectives.

Lead direct personnel actions to include interview, recommend candidates, assign, train,

and complete performance evaluations.

Conduct investigations and resolve various request and concerns from staff and customers utilizing

conflict management skills.

Spearhead effective relationships with internal and external agency partners.

Effectively and efficiently interview and fill vacancies, training employees on internal policy and procedure interpretation.

Oversee numerous human resources functions and employee benefits including Worker’s Compensation, FMLA, available benefits leave, and payroll.

Employment History

12/2015 – Present State of Tennessee, Department of Human Services, Nashville, TN

Field Management Director 3

12/2011 – 11/2015 State of Mississippi, Department of Human Services, Desoto County, MS

County Director III, 05/2012 – 11/2015

Child Support Enforcement Officer, 12/2011 – 04/2012

06/2011 – 11/2011 City of Memphis, Memphis, TN

Workforce Development Specialist

05/2010 – 04/2011 Illinois Department of Employment Security, Chicago, IL

Local Office Manager

01/1998 – 05/2010 Illinois Department of Human Services, Chicago, IL

Public Services Administrator 09/2005 – 05/2010

Human Services Casework Manager 01/2001 – 09/2005

Human Services Caseworker 01/1998 – 01/2001

Education and Professional Development

Master of Public Administration, Governors State University August 2009

Bachelor of Liberal Arts, University of Illinois, Urbana-Champaign, May 1997

Certified Facilitator, Tennessee Department of Human Resources July 2019

Tennessee Government Management Institute, July 2018

Performance Evaluation, Illinois Department of Central Management March 2008

Interview Training, Illinois Department of Central Management, Chicago, IL January 2008

Labor Relations, Office of Human Resources Bureau of Labor Relations Chicago, IL December 2007