Faiza Afzal

HR Coordinator/Executive Assistant

Email: adkzn4@r.postjobfree.com

Hello: +971-*********

Nationality: Pakistan

Experience: 5 Years plus

Qualification: MBA Finance

Visa Status: Employment

Current Location:- Abu Dhabi

Driving license: UAE Valid

PROFESSIONAL SUMMARY

Background in a complex and challenging environment with proven ability to accomplish goals. Strong business knowledge with management and administration skills to remain on the cutting edge. Exceptionally well organized with a track record that demonstrate self – motivation, creativity and Initiatives to both personal and career goals.

Professional Experience

Administrative Assistant

Feb 2020 To Present SJR Group

All administrative support to CEO and respective departments.

Proposal/Report writing, memo, MOU and other company’s documents drafting

Invoices, attendance tracking, Employees’ documents handling

Attending meeting on CEO’s behalf, MOM preparation and dissemination.

Interviews scheduling, profile screening, Freelancers job posting, shortlisting and task assignment

On/off boarding support, welcome pack preparation, conducting exit interviews

Maintain employees’ personnel files(leave, joining, training, resignation) to ensure legal compliance

Even management, social media posts creation, assisting in content writing

Inventory Management, purchase order/quotation preparation

Perform any other duties given by the Management on an ad-hoc and project basis.

Facilitating all employees’ related matters

Executive Secretary/HR Coordinator

Dec 2017- To Oct 2019 Emirates Islamic Bank Head Office Executive Assistance:-

Administrative support to Head of HR. Responsible for diary and personal document management, calendar organization and collateral preparation for appointments & meetings for executives and upper level staff and logged minutes, organizing spaces and materials, documenting discussions and distribute minutes, respond to multi-line phone calls, emails & messages. Prepare agendas and make arrangements for committee, board, and other meetings.

Preparation of various monthly and quarterly EXCO reports(containing Emiratization, finance, training, compensation updates) updates for executive & board level submission.

Efficiently handle domestic and international travel arrangements, welcoming all visitors for being the first point of contact.

Recruitment/HRBPs:-

Coordinate with all Recruitment & Selection activities (e.g. schedule interviews, profile screening, process applications), update recruitment activity spreadsheets, preparation of interview letters and packs, follow up on boarding liaising with line managers and recruitment agencies regarding vacancies, induction and preparation of welcome pack for the new joiners.

Maintain employees’ personnel files(leaves, joining, training, resignation) to ensure legal compliance, track of outreach, arrange branch visits, ensure the completion of E-learning, annual declarations, mandatory surveys throughout the departments.

Administration:-

Effectively coordinate with internal/external stakeholders to support daily HR activities and assist in implementing HR policies, processes. Handling staff complaints, order and manage department inventory, responsible for system access, insurance renewal.

Process invoices with a continuous follow up on LPOs, direct activities with procurement for vendor registration.

Organize programs, meetings and events with the logistics support. Drafting routine correspondence, update spreadsheets and document templates(forms, letters, checklists, etc.). Resolve all IT issues through fin one platforms requests.

Bank wide monthly dissemination of data (headcount/resignation/leave).

Provide support to all units within Group with regard to HR & Admin related services Assistant Team Leader

Dec 2016- Nov 2017 Abu Dhabi Islamic Bank

Sourcing the target market, meetings new clients.

Handling clients’ enquiries in person and via telephonic communication to ensure best customer services. Achieve assigned sales targets.

Contact prospective customers and discussing their requirements.

Maintain and develop good relationship with customers.

Review independently all documents and link entire customer accounts to suitable relationship.

Self assessment of business development, preparation of daily activity report.

Plan and organize business related activities to ensure all opportunities are maximized. Senior Sales Executive

May 2015 to Aug 2016 Dubai Islamic Bank

Dealing in Multi Products including Credit Cards, Balance Transfer, Cash on Card, Easy Payment Plan

Sourcing NTBs through Direct Marketing, identifying the potential market by exploring and researching.

Knowledge of doing a consultative sell by listening to a customers’ requirements and discussing the product benefits.

Maximize the referral opportunities from client interaction and making necessary arrangements for kiosk activities.

Preparing the Daily Sales Report keeping the track of all activities on daily basis for monthly targets achievement.

Direct Sales Representative

May 2012- Apr 2013 Standard Chartered Bank Pakistan

• Induction of new CASA

• Responsible building and maintaining deposit portfolio of PKR 10 Million and investment portfolio of over PKR 5 Million.

• KYC updating

• Introduction of Family Care (a MUST Insurance Plan)

• Solicit NTB as per bank’s plan

• Handling the Liabilities & Asset product sales portfolio and associated targets

• of new accounts

• Cross selling products on bank menu along with Wealth Management products

• Maximize new business and deepening the existing accounts while providing quality service. Business Development Officer/Coordinator

May 2010- Oct 2010 Mobilink (Telecommunication)

Selling products by establishing contact and developing relationships with prospects; recommending solutions.

Provide Customer Support to generating business and customer retention.

Ensure timely Product Delivery and provide quick services

Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities

Preparing reports by compiling given information.

Dealing with all escalated complaints and inquiries and answering calls from new and existing customers.

ACHIEVEMENT

Certificate for going extra miles in first year of last employment given by Emirates Islamic CEO in 2018. KEY EXPERTISE

Planning, implementation and supervision of different banking projects and programs;

Team Management in a diversified environment

Business Development @ & Administration

High level of interpersonal, communications, negotiation, presentation, and team building skills EDUCATION

MBA Finance Institute of Management Sciences Peshawar, Pakistan (2008)

Bachelor of Commerce University of Peshawar, Pakistan (2004)

Metric/Intermediate Federal Board Peshawar, Pakistan COMPUTER Skills

MS Office (Word/Excel)

Power Point (Thinkcell)

Outlook

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