DARLENE ANTONIA DILBERT

P. O. Box *****

** ********** *****, ********

Grand Cayman KY1 – 1204

CAYMAN ISLANDS

Phone # 345-***-**** / # 345-***-****

Email: adkzn0@r.postjobfree.com

Present Career Objectives

I am a willing and determined individual who is eager to learn and develop new skills. I am both confident and analytical. I am a quick learner and I’m able to grasp new concepts quickly. I am a honest, dependable, trustworthy and friendly individual who is willing to work hard and thereafter use my skills and training to better service your organization / business and increase customer satisfaction to the best of my ability

Personal Information

Date of Birth: 21st February, 1992

Nationality: American with Caymanian Status

Marital Status – Single

Personal Qualifications

Honest, Dependable, Co-operative, Efficient, Friendly and Responsible

Skills

Excellent communication skills

Professional phone etiquette

Team building

Articulate and well-spoken

Works well under pressure

Customer service-oriented

Proficient in computers / Microsoft and Excel certified

Certified Computer Office Assistant

Filing and Data archiving

Education

Argosy University – Online, Orange, CA

-Presently pursuing a Bachelor of Science Psychology

Southern Union State Community – Opelika, AL

-Nursing (2011 - Did not complete)

IS 27 Middle School – New York

Washington Irvin High School – Manhatten, New York

Curtis High School – New York

Triple C School - 2010 – 2011

-Graduated June, 2011

Passport To Success Programme 2012

-Graduated after earning a certificate of completion of workshops and mentoring

Additional Certifications

CPR Certified

-Reserve Officer Training

Work Experience

Health Services Authority – George Town, Grand Cayman

Nursing Assistant April 2012 – June 2012

-Take patients vitals and assist with all of the patients’ needs

-Performed clerical duties, such as word processing, data entry of patients’ information, answering phones and filing

Auto Kings Service Center – George Town, Grand Cayman

Front Desk Receptionist October 2009 – January 2011

-Office Assistant

-Answering phones and Filing documents

-Processed Accounts Receivable and Accounts Payables

Bay View Dental – Staten Island, New York

Receptionist June 2009 – October 2009

-Switchboard Attendant – answered and managed incoming and outgoing calls while recording accurate messages

-Managed office supplies, vendors, organization and upkeep

-Filing documents and Data input

Employment Experience

Cayman Airways – George Town, Grand Cayman

Reservations Agent April 2017 – October 2017

-Make reservations for all customers

-Assist with phone calls and redirected up to 10 calls per hour

-Close all reports at the end of the day

Cayman Islands Brewery Ltd. – Patrick’s Island, Grand Cayman

Customer Service Representative March 2015 – December 2015

-Provide quality service to each guest in a courteous and efficient manner

-Greeted customers and ascertain each customer’s needs

-Describe products to customers and accurately explain details and care of merchandise

-Count/Balance cash at the beginning and end of each shift

-Earned management trust by serving as key holder, responsible for opening and closing store and ensured that area is kept neat and clean

The Fish Pot Restaurant – George Town, Grand Cayman

Cashier May 2013 – November 2014

-Answer phones and Greeted customers promptly

-Direct customers to restaurant location

-Received customer’s orders and payments

-Count/Balance cash at the end of all shifts

Red Sails Sports –Rum Point, North Side

Customer Service Agent 2012

-Answer customer’s telephone calls promptly and in an appropriate manner

-Direct customers to store location and Greeted customers promptly

-Received customer’s orders and payments

-Described products and services in detail

-Receive payments in exchange for items sold

-Count/Balance cash at the end of all shifts

-Ensure work areas are kept tidy and clean

Kentucky Fried Chicken - George Town, Grand Cayman

Cashier April 2012 – June 2012

-Assist drive-thru and walk-in customers

-Assist in the kitchen with food preparation

-Greeted customers promptly

-Received customer’s orders and payments

-Count/Balance cash at the end of all shifts

Hobbies

Swimming

Cooking and Baking

References

Mr. Craig Webster – Cayman Islands Brewery

Tel: 345-***-****

Mr. Robert Lankford, dean at Triple C School

E-mail: adkzn0@r.postjobfree.com

Telephone No. 345-***-****

Contact this candidate