DARLENE ANTONIA DILBERT
P. O. Box *****
Grand Cayman KY1 – 1204
CAYMAN ISLANDS
Phone # 345-***-**** / # 345-***-****
Email: ***************@*****.***
Present Career Objectives
I am a willing and determined individual who is eager to learn and develop new skills. I am both confident and analytical. I am a quick learner and I’m able to grasp new concepts quickly. I am a honest, dependable, trustworthy and friendly individual who is willing to work hard and thereafter use my skills and training to better service your organization / business and increase customer satisfaction to the best of my ability
Personal Information
Date of Birth: 21st February, 1992
Nationality: American with Caymanian Status
Marital Status – Single
Personal Qualifications
Honest, Dependable, Co-operative, Efficient, Friendly and Responsible
Skills
Excellent communication skills
Professional phone etiquette
Team building
Articulate and well-spoken
Works well under pressure
Customer service-oriented
Proficient in computers / Microsoft and Excel certified
Certified Computer Office Assistant
Filing and Data archiving
Education
Argosy University – Online, Orange, CA
-Presently pursuing a Bachelor of Science Psychology
Southern Union State Community – Opelika, AL
-Nursing (2011 - Did not complete)
IS 27 Middle School – New York
Washington Irvin High School – Manhatten, New York
Curtis High School – New York
Triple C School - 2010 – 2011
-Graduated June, 2011
Passport To Success Programme 2012
-Graduated after earning a certificate of completion of workshops and mentoring
Additional Certifications
CPR Certified
-Reserve Officer Training
Work Experience
Health Services Authority – George Town, Grand Cayman
Nursing Assistant April 2012 – June 2012
-Take patients vitals and assist with all of the patients’ needs
-Performed clerical duties, such as word processing, data entry of patients’ information, answering phones and filing
Auto Kings Service Center – George Town, Grand Cayman
Front Desk Receptionist October 2009 – January 2011
-Office Assistant
-Answering phones and Filing documents
-Processed Accounts Receivable and Accounts Payables
Bay View Dental – Staten Island, New York
Receptionist June 2009 – October 2009
-Switchboard Attendant – answered and managed incoming and outgoing calls while recording accurate messages
-Managed office supplies, vendors, organization and upkeep
-Filing documents and Data input
Employment Experience
Cayman Airways – George Town, Grand Cayman
Reservations Agent April 2017 – October 2017
-Make reservations for all customers
-Assist with phone calls and redirected up to 10 calls per hour
-Close all reports at the end of the day
Cayman Islands Brewery Ltd. – Patrick’s Island, Grand Cayman
Customer Service Representative March 2015 – December 2015
-Provide quality service to each guest in a courteous and efficient manner
-Greeted customers and ascertain each customer’s needs
-Describe products to customers and accurately explain details and care of merchandise
-Count/Balance cash at the beginning and end of each shift
-Earned management trust by serving as key holder, responsible for opening and closing store and ensured that area is kept neat and clean
The Fish Pot Restaurant – George Town, Grand Cayman
Cashier May 2013 – November 2014
-Answer phones and Greeted customers promptly
-Direct customers to restaurant location
-Received customer’s orders and payments
-Count/Balance cash at the end of all shifts
Red Sails Sports –Rum Point, North Side
Customer Service Agent 2012
-Answer customer’s telephone calls promptly and in an appropriate manner
-Direct customers to store location and Greeted customers promptly
-Received customer’s orders and payments
-Described products and services in detail
-Receive payments in exchange for items sold
-Count/Balance cash at the end of all shifts
-Ensure work areas are kept tidy and clean
Kentucky Fried Chicken - George Town, Grand Cayman
Cashier April 2012 – June 2012
-Assist drive-thru and walk-in customers
-Assist in the kitchen with food preparation
-Greeted customers promptly
-Received customer’s orders and payments
-Count/Balance cash at the end of all shifts
Hobbies
Swimming
Cooking and Baking
References
Mr. Craig Webster – Cayman Islands Brewery
Tel: 345-***-****
Mr. Robert Lankford, dean at Triple C School
E-mail: ***.****@*****.**
Telephone No. 345-***-****