Manager Social Media

Sukhmeet Kaur ************@*****.*** Cell: 310-***-**** Fremont, CA

MBA, CSM, CSPO, ITIL Permanent Resident – No Visa Sponsorship SUMMARY

Project Management Office leadership delivering Complete System Development Life Cycle implementation in application development, migration to cloud and Data management. Business transformation from Waterfall to Agile, CAPEX/OPEX Reductions, M&A Integration.

• Delivered projects using PMP and Agile methodologies keeping scope, time, cost, quality and risk under control. Managed staff and an Agile coach for large organizations

• Managed budget and operations for 50-100 people teams for multi-million-dollar projects, across geographies and many years

• Experience with storage, compute and services tiers in Cloud and implemented all three Cloud Deployment models - Public, Private and Hybrid.

• Lead 2 international office build outs, 5 internal data center reorganizations for a Fortune 500 company

• Hired, managed and mentored IT Project teams globally ranging from 4 to 50 members including Engineers, QA, Support by internal or contractor sourcing

• Managed Leadership and Stake Holder budget, scope, resourcing and schedule expectations for mission critical projects

CORE COMPETENCIES

Lean Agile Methods Consulting and Pre- Sales

Jira and Confluence for Agile Practice Client/Customer Relationship Management PROJECT ENVIRONMENTS AND DOMAINS

Consulting and Pre- Sales

activities

Service Now

Content Management –

Site Core

SAAS/PAAS/IAAS

Social Media/Online

Presence

Mobile Solutions

Business Intelligence- Tableau Data Center Security CRM- Siebel, Sales Force MDM – Oracle/SAP Infrastructure Supply Chain

TECHNOLOGIES

Software and Tools: Visio, MS Word, MS Excel, PowerPoint, SFDC, MicroStrategy, OBIEE, Cognos, Business Objects XI, Java, IBM, CSS, HTML, XHTML, XML, Web Services, SQL SOA Suites - WebSphere Application Server configuration(WAS), Active Directory Server, BI, Service Now, WLM configuration, Performance Tuning, Users and Group Management, Web Server configuration and Content Management; Mobile Tableau; Kibana,SumoLogic,App Dynamics,Medallia,Websphere8.0;AWS/Google Cloud

Management Tools: MS Project Professional, SharePoint 2010, WARM, Oracle Primavera 6, Rational Clear Case, Rational Portfolio Manager (RPM), Agile / Scrum, Service Now; KANBAN; Clarity; PROFESSIONAL EXPERIENCE

TAILORED BRANDS (E-COMM. PROJECT MANAGER) (FREMONT, CA) OCTOBER 2018 -JULY 2020

• Managed “E Commerce portfolio” of complex applications and Infrastructures in a matrix organization environment (Mens Wearhouse & JOS Bank et’al) including financials, resourcing, schedules, communications across multiple tiers of leadership.

• Mitigated risks by identifying assumptions, constraints and blockers and proactively taking action.

• Presented status and metrics to executives in a boardroom setting

• Identified opportunities to maximize revenue and reduce expenses leveraging web, voice, text, operational, transactional, behavior and survey data

• Acted as Scrum Master for multiple Scrum teams by facilitating Scrum ceremonies, Scrum of Scrums and retrospectives across 5-7 Scrum teams distributed across the United States, India and Ukraine.

• Migrated data from on premise to cloud for different internal clients with AWS services like Cloud Formation Templates, Cloud Watch, Cloud Trail, encryption, logging and Lambda. Also helped move data from tape to Google cloud.

• Developed Mobile solutions for all brands from concept to launch for ordering ROPIS/BOPIS for iOS & Android

• Result driven to ensure the ultimate success of the teams and projects for all the Ecommerce Websites for Mens Wearhouse, JosBank, Moores, KGW and Joseph Abboud. Functions included: Performance, QA, UI, backend, Web Administration, Deployment, Reporting, Security, Customer Feedback MALANI CONSULTING AND OMNICHANNEL-2016-2018

APPAREL RETAIL (MDM PROJECT MANAGER CONSULTANT) (SAN FRANCISCO, CA) JAN 2018-OCTOBER 2018

• Responsible for handling 16 different applications feeding to and out of Master data management system, BI Reporting. Acquisition of data specific to project and analysis of such data

• Task management, Risk management, using ITIL and Scrum methodologies

• Managing and leading upgrade of Global Product Hierarchy aligning all regions to follow a similar methodology SMUD (SR. PROJECT MANAGER IT PMO & ANALYTICS) (SACRAMENTO, CA) MAY 2016-DECEMBER 2017

• Led website content development and used analytics to ensure content effectiveness and quality of user experience.

• Created web content strategy to aligned content with brand and supported business objectives of business units; across cross functional teams. Collaborated with marketing to finalize website design.

• Established and managed editorial calendar, content and design guidelines, synthesized and organized data/information and rules for governance.

• Enabling Digitization, and web enablement, clarity of content flow helping move to Sitecore, from Dreamweaver, enabling usability and solution on Mobile for bill payment.

• Web Access Security services for both residential and business customers and setting up clarity in Data and data filtration and cleaning. Making email verification and single sign on possible for relationship.

• Coached teams to become Agile and moved from Waterfall to Agile.

• Writing RFIs and RFP’s, evaluating vendor responses, identifying potential delivery partners and selecting competent vendors to award projects and develop detailed SOW for each project. Canvas Infotech- 2008-2016

GILEAD SCIENCES, INC. (PROJECT MANAGER IT PMO CONSULTANT) (FOSTER CITY, CA) JUNE 2015 - APRIL2016

• Defined the program scope, schedules, costs and risks through coaching of team leads in Scrum.

• Set up communication protocol for status meetings with project teams, PMO, project sponsors, users & steering committee, across multiple geographies.

• Developed Project Plans and working with internal and external vendors, to support the Websites, SharePoint Antivirus, Cloud storage, Rack spaces and adding servers.

• Identified Risks, Create and maintain Risk Register, Evaluate and Rank Risk, Create Risk Response Plan, Create Fallback plan and Identify Contingency Reserve for accepted Risk.

• Led the efforts to analyze the security and compliance for buying support software for Mobile and Synthetic monitoring of website.

• Managed the efforts to create POC platforms and Use Case for Analysis of Antivirus software to be evaluated for implementation on internal data storage and sharing platform (SharePoint) NETAPP INC. (PROJECT MANAGER- MDM-PMO) (SUNNYVALE, CA) SEPTEMBER 2014 – MAY 2015

• Lead MDM (Oracle CDH), team to deliver the key enhancements resulting in increased revenues and improvement in the order velocity by defining faster matching design enhancement.

• Delivered in Content / Knowledge Management Oracle InQuira, project for merger and stability with MDM.

• Built a global team of 20+ members by identifying the candidates both internally as well as third party vendor.

• Improved release capabilities by bundling all the MDM services into one release while maintaining SOX compliance.

• Keeping track of cost, schedule and quality aspect of the project and increase the margin by optimizing team performance and by reducing infrastructure cost.

• Managed SLAs with various vendors as well as internally.

• Created three-year budget forecast by aligning with IT vision and reconciled monthly and quarterly actuals to the forecasts.

• Published enterprise-wide newsletter on Agile FAQs and success stories to improve the Agile maturity level. KEY BANK (PROJECT MANAGER-PMO- IMPLEMENTATION) (CLEVELAND, OH) FEBRUARY 2014-AUGUST 2014

• SFDC implementation- managed Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions

• Transformed the bank to Agile methodology by conducting Agile Coaching.

• Led the program to integrate of existing CRM and Databases and connect BI tools within budget LIVEOPS (CLIENT PARTNER-PROJECT MANAGER) (REDWOOD SHORES, CA) JUNE 2012-FEBRUARY 2014

• Managed 9 mid to large size projects worth of >2M /quarter US$ under LiveOps Product Engineering portfolio involving design, development, testing and integration and data.

• Led 45+ consultants both onsite and offshore- did a M&A for Datasquirt and User Events for cloud Platform and Agent services.

• Managed and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alerts. OTHER ASSIGNMENTS-1998-2012- FREIGHTLINER; NIKE; EMETER; CISCO SYSTEMS; SYMANTEC; BARNES& NOBLE; AUTO DESK

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