Nijiyah Nustar

Raleigh, NC *****

adkzlx@r.postjobfree.com 919-***-****

Profile

Certified Scrum Master – Certified Scrum Product Owner

Talented, results-focused client and project lead/support professional with 15+ years of experience in Information Technology and Telecommunications and Real Estate Industries. Apply expert multi-tasking and communication skills to project management, negotiations, team building, and problem resolutions. Maintain a thorough understanding of industry trends and services to optimize business services. Oversee cross-functional teams and collaborate across groups globally using a flexible and cooperative demeanor to ensure timely and accurate completion of projects. Manage project timelines, schedules, purchasing, and reporting. Utilize strong research and analysis skills to produce reports for senior leadership.

Professional Experience

Cree-Green Resources, Durham, NC

Information Technology Project Manager, May 2019- December 2020

Responsible for supporting the execution of large line of global projects from start to completion throughout the Infrastructure/Operations and InfoSec project teams. Lead project team in the development and support of new product introductions. Work with key stakeholders and service owners to achieve goals. Involved in various stages of project planning lifecycle as well as helping to champion the collaboration and communication between the development, InfoSec and operations resources. Created charter, project plan (in Microsoft Project), objectives and maintain project budgets (using Oracle database). Manage resources, schedule, portfolio and implementation of change practices. Lead meetings to review high-level deliverables and set expectations for project/product teams. Provide detailed reporting on projects and portfolios for upper management.

Successfully lead team in executing project with a 2-year hold time within 2nd week of employment.

Collaborated with Software Development team as Scrum Master to develop software systems as web-based technologies such as office 365 Power Platform, Windows and macOS.

Developed new Risk Management and Lessons Learn format for greater presentation to executives and stake holders.

Managed and close (before deadline) projects for the migration of data from on-prem to cloud environments like Azure.

Worked with team to overcome obstacles resulting in completing projects before expected deadline.

Managed projects with Agile method creating sprints to execute task and manage timelines.

Globally transitioned company from skype to MS Teams using Change Management approach.

Reported on project progress, offering viable solutions and opportunities as they arise.

Build and maintain working relationships with team members, vendors, stakeholders and other departments involved in the projects.

Make important business decisions to weigh available options and choose the best course of action.

Managed Major Project Portfolios -IT InfoSec & Operations which includes Information Security, Engineering and Operations, Program Stratus, Global Real Estate and HSE Overhaul.

Created and track projects in Service Now.

Managed projects that included complex automation production implementation of Microsoft Azure Information Protection (AIP Cree’s Enterprise Data Classification Tool).

Managed Data Center Infrastructure from initiation to close ensuring control data center utilization and energy consumption of all IT related equipment (including testing).

Collaborated with engineers to enable web-based technologies such as office 365 Power Platform.

Collaborated effortlessly and securely with team members using SharePoint.

Managed projects that facilitate authentication and authorization of users and resources within and Active Directory (AD) domain.

Set deadlines in, assign responsibilities, manage risk/issues, monitor, and summarize progress of project in MS Office.

Organized and conduct Daily Standups for multiple projects for efficient planning and execution.

Applied team’s best practices and good governance across the spectrum.

Lead by example and help team to be greater than the sum of its parts.

Motivated and encouraged project team on maintaining deadlines in daily stand ups.

Managed all aspects of projects.

John Deere-Mindlance, Cary, NC

MOCI (Marketing Order Coding Information) Administrator/Data Analyst lll, September 2018- May 2019

Collaborated with the business and other Information Technology (IT) teams focusing on the processes of gathering, analyzing and documenting information requirements using standard data management tools, SharePoint and techniques for the creating, support and administration of database objects. Created framework to identify KPIs across all projects in the program. Applied information analyses to assist in the effective implementation and integration of a business process. Collected, formulated, maintained and report on real-time data from projects and programs. Helped define processes for tasks to create and manage trackers and deadlines in SharePoint. Created and managed logical data models by copying and converting an older program to a newer program using Microsoft Excel and MOCI importing tool. Documented Price Area Maps interaction between business processes, information, and data to ensure that business has data integration for projects. Adjusted base and option codes in Product Structure to accommodate proper data information. Stepped forward programs and assign translation to global region. Test products in preparation for Go Live.

Improved turnaround time for Pricing Service Request from 2 weeks to 1 day.

Produced Copy Program Request in 2 days versus 2weeks using MySQL data base.

Solved technical issues and Service Now tickets sent to MOCI team within 24 hours.

Work with Software Development team as Scum Master to implement Smartsheet globally throughout company.

Initiated authorize change processes through change management for copy program request.

Maintained account planning and time management using Salesforce.

Globally managed complex automation implementation for data migration-entry and forms processing by pulling relevant information from legacy systems to have the data available for newer systems.

Created Risk Management Analysis for data migration.

Applied Agile method to project where stake holders could participate and be updated throughout project.

Managed Waterfall projects where results were presented at end of project.

Use web-based technologies such as Java to override concepts methods with same signature to insure if one method is changed both methods will display the same changes.

Code reviews and modifications for global equipment.

The Clorox Company-Alliance Professionals & Consultants, Durham, NC

Information Technology Project Coordinator, November 2017–August 2018

Supported the planning and implementation of Waterfall and Agile Project Plans by organizing resources required to support business objectives. Measure project/program execution performance between planned and actual. Responded to Agile project challenges while coaching teams through Continuous Improvement within the Agile framework. Maintained and monitor project plans, scope, schedules, budgets, risks and deadlines daily using project management tools and specialized software including MyTech, SharePoint, Apptio, and iDMS. Managed and tracked team and projects time, expense and finances. Partner with Product Owners, IT Delivery Team and business to deliver key projects using Agile principles. Coached team to ensure functionality through ongoing understanding of Agile practice. Coordinated tools, processes, and resources to facilitate planning, reviews and retrospective ensuring quality of team solution. Removed impediments that may prevent team from completing the work it has negotiated for a given sprint. Draft internal communications for project team members using SharePoint. Collaborated with project teams and stakeholders to drive business goals. Track metrics across a wide variety of platforms and develop associated reports. Analyze data to identify potential business opportunities.

Raised business value to higher levels by resolving issues and igniting strategy to decrease Kickoff and Initiate phase time from 5-7 days to 1-2 days.

Decreased turnaround time for invoice confirmation through iDMS from 2-3 weeks to 1-2 days.

Work with Software Development team in managing support processes for viewing and sharing information with cross function departments using Salesforce.

Transitioned Waterfall methods to Agile methods.

Managed digital workflows for enterprise operations through Service Now.

Managed large complex projects that automatically extract and implement details and data on expense reports.

Tracked budgeting Oracle database.

Implemented change plans for web applications such as Microsoft 365 for file conversion using change management procedures.

Performing risk assessments and testing of data processing systems.

Spectrum- Project Resource Group, Raleigh, NC

Construction Project Coordinator, February 2014–July 2017

Coordinated, organized, and managed contracts and projects using SharePoint. Supervised contractors' performances to ensure contract requirements were met; utilized Oracle Peoplesoft and SAP to monitor and record projects’ status and all business interactions. Collaborated across groups to coordinate commercial construction project timelines, ensure project alignment with contract guidelines, and maintain ongoing positive business relationships. Analyzed data to draft technical reports and communicate project progression and results to management. Reviewed management report data to determine compatible contractors for assigned projects. Oversaw accurate and timely data entry in Salesforce.

Created Change Management Plan that increased percentage of stock reqs orders within a business day from 30% to 100%.

Collaborate with Software Development team to develop BOX for cloud content management.

Managed customer relationships through Salesforce.

Managed large complex automation implementation projects that include new own boarding process for customers.

Communicated with project team through SharePoint.

Determined which method complimented project Waterfall or Agile.

Collaborate with State and Local Government in projects implementing coax and fiber.

Write RFPs that defined project needs and requirements.

Utilized specialized operating systems including SharePoint, Docsis, Salesforce, Remedy, ServiceNow and Jira to track and record detailed information about projects.

Organize database design to determine what data to store.

Utilize Web applications such as Google Apps to create online forms and spreadsheet.

Created an emergency-change ticket system for use during and after business hours ensuring projects were accurately tracked and completed on time.

Mentor project team in developing project pans. Motivated and encouraged project team on maintaining deadlines in daily stand ups.

Time Warner Cable, Morrisville, NC

Telesales Team Lead (Inbound), November 2008–February 2014

Managed and coached team members on achieving sales goals by planning one on one meeting to discuss lessons learned and areas of improvement. Consulted with customers to determine clients’ needs. Recommended and sell a variety of products and services. Prepared and reviewed cable contracts. Received client technical support inquiries; performed troubleshooting and system resolution actions remotely. Resolved customer account issues including billing, service changes, scheduling, and service upgrades.

Routinely exceeded sales quotas and service objectives in a fast-paced call center environment.

Assign tasks, track project progress and manage calendars using Smartsheet.

Ensured automation implementation properly streamline customers data input for sales metrics and billing systems nationwide.

Identified team strengths and weaknesses.

Communicated with team through SharePoint.

Prepared and presented sales reports to upper management.

Created and implemented sale structure changes through change management.

Evaluated team goals and progress.

Resolved conflicts.

Motivated sales team in morning meetings to me sales quotas.

Additional experience in customer service and property management from 2003-2008.

Education

Bachelor of Arts in English (May 2003)

Claflin University – Orangeburg, SC

Licensure & Credentials

Certified Scrum Product Owner, Scrum Alliance, Raleigh, NC (October 2020)

Certified Scrum Master, Scrum Alliance, Raleigh, NC (August 2018)

Broker License, HPW Real Estate School, Raleigh, NC (May 2013)

Technical Proficiencies

Software

Azure, Google Platforms, Palo Alto, Jira, Java, MyTech, Apptio, iDMS, Oracle, Remedy, SAP, Docsis, Peoplesoft, Salesforce, SharePoint, Teams, Service Now, Microsoft Suite, Microsoft Project, BOX, View Point, Microsoft Excel, Microsoft Power Point, Microsoft Word, Active Directory, Smartsheet

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