Quality Support

DEJUAN CLARK

Cell: 404-***-**** Email: ************@*****.***

Analytical logistics support Specialist with 5 years of experience and expertise in providing Integrated logistics support and diminishing manufacturing sources and material shortages. Proven record of performing government procurement research and data collection. Ability to utilize transportation and logistics software systems to track government furnished equipment worldwide.

Core Competencies include:

■ Logistics Management

■ Supply Chain Management

■ Research & Analysis

■ Purchasing Procurement / Acquisitions

■ Military Transportation Operations

■ Problem Resolution

■ Organizational Skills

PROFESSIONAL EXPERIENCE

Assurant

Quality Control Specialist, Duluth, GA February 2018 – Present

·Performs call quality assessments of call center representatives who handle customers that have purchased homeowner’s insurance and/or flood insurance in accordance with multiple client expectations.

·Utilizes systems known as AQUA and NICE to assess the rep’s ability to provide high-quality service and highlights, when necessary, improvements to be made to increase customer satisfaction.

·Completes and provides feedback on quality assessments for 35 to 40 calls per shift using a predetermined 4.0 scale to rate the representative on the interaction and submits the results to the rep’s managers.

Thor Solutions

Logistics Specialist, Panama City, FL March 2017 – December 2017

·Ordered inventory, handled and retained transactional information accrued from the point of origin to delivery point.

·Provided provisioning support to the LCAC 100 platform ship for daily operations to maximize capacity using logistical software.

United States Navy

Naval Station of Norfolk, Logistics Specialist, Norfolk, VA July 2014 – March 2017

·Examined operations to determine cost-efficient solutions to properly disburse a budget annual budget of $650,000.00.

·Managed the entire order cycle and directed the procurement of inventory to route shipments to personnel.

·Recorded the transactions and operational costs, paid invoices, received mail and organized transportation activities to facilitate shipment intakes and storage of goods. United States Navy

Naval Air-Station, Logistics Specialist, Lemoore, CA March 2012 – June 2014

·Supported warehouse shipping and receiving efforts by facilitating the unloading of shipments, organizing, coding inventory to be stored, and directing materials distribution.

·Created shipping reports and labels, completed ILS certification sheets, and generated weekly reports to document timelines and describe operations among staff.

·Maintained documentation of hazardous materials inventory that was volatile or had potential for oxidation and corrosion.

EDUCATION

Bachelor’s Degree in Logistics, Saint Leo University, Atlanta, GA Anticipated June 2021

Associate degree in Business Administration, Saint Leo University, Atlanta, GA October 2019 TECHNICAL SKILLS

MS Office Suite (Word, Excel, PowerPoint)

LOGISTICS (5 years)

PROCUREMENT (5 years)

PURCHASING (5 years)

EXCEL (5 years)

CLEARANCE AND CERTIFICATION

Hazmat Certification February 2015

Navy Transportation Rental Certification March 2016 Secret Clearance Expires March 2022

Contact this candidate