Administrative Assistant
Resume:
DEMETREA
JOYNER
adkzkn@r.postjobfree.com
Laurel, MD 20708
SKILLS
HIPPA trained
Attention to detail
Conflict resolution
Time management
Collaborative
Research
Data entry
Document conversion
Customer-service
Technological
Proofreading
Interpersonal skills
Typing
10-Key experience
EDUCATION
Bowie State University
Bowie, MD • 12/2018
Bachelor of Science: Business Administration (Marketing)
PROFESSIONAL SUMMARY
Self-motivated, goal-oriented, office admin with a bachelor's degree in Business Administration with over 3 years of office experience committed to providing comprehensive administrative support. Excellent oral and written communication skills. Strong organizational skills incorporated with having the ability to prioritize multiple assignments permitting for maximum workflow. Highly focused and results-oriented in supporting multifaceted, deadline-driven operations. Proficient in identifying goals and priorities along with resolving issues within its initial stages. Great team-player. Advanced knowledge of Microsoft Office applications such as Word, Excel and PowerPoint.
WORK HISTORY
Ultimate Staffing – Administrative Assistant (Contract)
Columbia, MD • 11/2020 – Present
Audits company licenses
Communicates with title agencies and loan processors via telephone and email
Scans, delivers and mails checks to correct personnel
Logs checks and loan information into Excel
Sends checks via UPS and USPS
Inserts borrower information and loan information into database
Transfers calls to correct personnel
Delivers loan documents to correct departments
Sorts and delivers mail
Assists administrative assistant with day to day clerical and administrative duties (filing, sorting, labeling, ordering supplies, restocking, etc)
Aerotek – Field Support Specialist (Contract)
Columbia, MD • 01/2020 – 05/2020
Processed payroll for 3 offices, approximately 130 caregivers
Maintained payroll information by collecting, calculating, and entering data
Resolved payroll discrepancies by collecting and analyzing information
Submitted unemployment claims
Managed workflow to ensure all payroll transactions are processed accurately and timely
Reconciled payroll prior to transmission and validated confirmed reports
Researched and emailed appropriate audiences of file issues
Participated in daily data entry payroll processing
Medval - Administrative Assistant
Columbia, MD • 08/2019 – 01/2020
Provided clerical support for Production Team Manager
Assisted Structured Settlement Manager process and mail policies
Processed and files confidential information
Conducted data entry
Records documents sent through mail
Bowie State University – Administrative/Desk Assistant
Bowie, MD • 08/2017 - 08/2019
Provided clerical support for VP of Auxiliary Services and Student Center Manager
Assisted Student Center Manager in training new employees on office procedures, policies and performance standards
Managed calendar and sent emails for VP of Auxiliary Services
Scheduled weekly meetings and appointments
Documented meetings and distributed meeting notes
Interacted with vendors to receive services
Performed general office duties, including answering phones, routing calls and messages and greeting visitors
Sorted and distributed office mail
Answered multi-line phones
Offered friendly greeting to staff, faculty and students when they entered office
Informed office workers when their guests had arrived
Directed staff, faculty and students to correct buildings and office locations
Tranzitionz - Social Media Director/Receptionist
Laurel, MD • 01/2017 - 08/2017
Managed social media pages (Facebook, Instagram, and Twitter)
Created flyers for promotions, events, deals, and specials
Coordinated and participated in promotional activities
Kept reception area clean and neat to give clients positive first impression
Welcomed all clients with friendly greeting, answered general questions, gathered nature of visit and directed them to specific areas of shop
Assisted clients in scheduling appointments and paying for services
Managed office inventory by restocking supplies
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Handled inquiries and questions, and re-directed calls to supervisors as appropriate
Rugged Wearhouse - Retail/ Sales Associate
Laurel, MD • 05/2015 - 08/2017
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Assisted store manager in training new sales team associates in selling techniques and company procedures
Engaged with customers to effectively build rapport and lasting relationships
Prepared merchandise for sales floor by pricing or tagging
Helped customers sign up for loyalty program
AFFILIATIONS
Vice President of Marketing (SGA) for the 2016-2017 Academic Year
Member of the Student Government Association for the 2016-2017 Academic Year
Member of the Society for Collegiate Leadership & Achievement
Member of the National Society of Leadership and Success
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