Manager Customer Service
Resume:
Manager
Citimart Ethnic Market.
Centreville, VA
Aug, 2005 / Sep, 2012
paresh wadhwa
**********@*****.***
Falls Church, Va 22044
Experience
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining Inventory.
Customer Service-
Registering claims into database
Initiation and follow through with claims until resolution Answer phone calls from customers requesting filing procedures to begin the claims process. Provide assistance and instruction to customers as needed. Recruiting, selecting, and retaining a qualified workforce
• Properly training and educating all employees
• Coordinating the activities of your drivers (Scheduling, notifying dispatch, etc.)
• Monitoring and evaluating the performance of your drivers
• Monitoring and making sure regular maintenance is done on all vehicles
• Maintaining a healthy employer/employee relationship not only with the employees but also with the customers
• Maintaining the lines of communication between the company and the drivers
• Being responsive to the needs of Dispatch
• Promoting and practicing safety awareness
• Insuring that policies and procedures set forth by the company are followed Education
Madras University
1980 / 1990
Bachelor of Arts and Bachelor of Law.
Stafford Career Institue.
2017 / 2017
Certificate in Office and Administration.
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