Roel Samson Pena

Phase **b Block * Lot **, Bagong silang

, Caloocan City Philippines 3023

Mobile: +63-906******* Email:adkz1c@r.postjobfree.com

Summary of Skills and Competencies

Has experience in customer service

Has good experience in Latte art making

Has experience in Specialty coffee

Has experience in managing a Food & Beverage establishment

Has experience in point of sale and filing of sales

Trained in making hot and iced beverage that adhere to strict quality standards

Has an experience in espresso and Grinder calibration.

Has experience in Manual Brewing (Hario v60, French Press and chemex and others.)

Passionate and knowledgeable about coffee sharing the passion with others

Willing to be trained to learn new things

Excellent leadership, team building, and management skills

Able to analyze problems and strategize for better solutions

Has experience for overseeing daily operations, leading a professional and friendly work environment and take on the authority of hiring, training, and disciplining employees

Has experience for overseeing the day-to-day operations at a coffee shop

includes managing staff, food preparation and ordering, and basic office duties

Have experience in Open a commercial Coffee shop (Franchise store)

Work Experiences

2019-2021 The Local Art, Qatar

Head Barista/Supervisor

Organizing workflow and ensuring that employees understand their duties or delegated tasks

Filed Daily Sales Reports and updated ledgers and monitoring sheets to track store sales

Manage everything from the back of house operations such as scheduling, payroll, and ordering supplies, to also assisting with preparing beverages and handling customer complaints

Ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products

Responsibility for serving all products with friendly, individualized attention towards each customer

Responsible for making a difference to our customers by educating them about our premium coffees and teas

Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.

Assists in the distribution of weekly shipments and maintains a clean and organized storage room.

Managing workflow

Training new hires

Evaluating performance and providing feedback

Reports potential safety hazards to the manager on duty.

Also provide technical guidance to new team members and assist in the training program

Supervised shifts while creating handcrafted beverages and cooked pastries product

2017-2019 Bo’s Coffee, Quezon City

Barista/ Core Trainer

Showcased the best of Philippine Coffee and hospitality through our products and services

Assured our customers a unique and inspiring experience in each visit

Supervised shifts, created weekly schedules, monitored team’s performance.

Presented Weekly, Monthly Sales Analysis, and Profit and Loss to the heads

Train the store Trainee that follows standards.

Develop a schedule to assess training needs

Conduct employee surveys and interviews

Consult with other trainers, managers, and leadership

Track and compile collected data

Conceptualize training materials based on data and research

Create training strategies, initiatives, and materials

Strong project management skills with the ability to supervise multiple projects

Prepare the schedule of all partners assigned in the area.

Manage and liquidate the company expenses and food cost.

Monitoring employee productivity and providing constructive feedback and coaching

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

2016 – 201 9 Bo’s Coffee, Quezon City

Barista/Team Leader

Created genuine human connections between and among fellow workers and customers

Filed Daily Sales Reports and updated ledgers and monitoring sheets to track store sales

Supervised shifts while creating handcrafted beverages and cooked kitchen product

Created genuine human connections between and among fellow workers and customers

Assisted customers in finding seats and took their orders

Made customers’ customized beverages while ensuring that each beverage conforms to the standards set by Bo’s Coffee

Prepare and Serve hot and cold beverages, such as coffee, espresso drinks, blended coffees or teas.

Able to work individually and as part of a team

Check, verify and approval the number of days work, leave and over time of the partners.

Clean or sanitize work areas, utensils or equipment's.

Describe menu items to customers or suggest product that might appeal to them.

Order and receive stock supplies or retail products.

Check, verify and approval the number of days work, leave and over time of the partners.

Provide customers with product detail, such as coffee blend or preparation description.

Receive and process customer payments.

Educational Background

Tertiary

Bestlink College of the Phillipines 2011-2014

Bachelor of Science in Hotel and Restaurants Management

Novaliches, Quezon City

High School

Kalayaan National High school 2004-2008

Bagong Silang,Caloocan City

Elementary

Kalayaan Elementary School 1998-2003

Bagong Silang,Caloocan City

Other Relevant Affiliations and Achievements

Competitor in the First Sanremo latte art throw down in the Phillipines

In Sequioa Hotel 91-93 mother ignacia Avenue Diliman Quezon City November 29,2017

Espresso Machine Training Seminar

February 7, 2018 a

Yardstick coffee, Universal LMS Bldg, 106 Esteban St. Makati Metro Manila

Hotel Familiarization at Teacher’s Camp Held in Baguio City – December 4, 2012

Hotel Veniz Seminar at Baguio City – December 4, 2012

On Board Training at M/V St. Pope John Paul II 5 days of Apprenticeship by Experience

(APEX) program: Oceanlink Institute, INC.

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